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Help scale the infrastructure behind a real-time iGaming platform serving 150M+ players worldwide while leading our SRE and Platform Engineering teams. ABOUT PATRIANNA At Patrianna, we build a high-performance B2B platform for the global iGaming industry, enabling partners to launch and scale digital gaming products across multiple international markets. Our platform serves as the foundation for multiple gaming brands, providing the core systems that power gameplay, integrations, and platform capabilities across different markets. We operate in a fast-moving scale-up environment where impact matters more than process for its own sake. Teams are trusted to take ownership of the systems they build and the outcomes they deliver. Our engineering culture is built around a few core principles: • Pragmatic execution: We focus on solving meaningful engineering problems and delivering reliable systems without unnecessary bureaucracy; • Clear ownership and accountability: Teams operate within defined responsibilities and leadership structures that ensure decisions are made and outcomes are delivered; • Technical depth matters: We value engineers and managers who understand their systems deeply and make thoughtful technical decisions; • Direct communication: We address problems openly, challenge assumptions, and resolve issues quickly. We believe strong engineering leadership starts with technical credibility and ownership of outcomes. AI-DRIVEN ENGINEERING CULTURE We are actively building an AI-driven engineering organization with a clear and deliberate stance: artificial intelligence is a core part of how we build and deliver software — not an experiment, not a trend, and not an optional add-on. AI is embedded into our engineering workflows, from system design and prototyping to refactoring, testing, and code review. We expect engineers to be fully comfortable working in AI-driven environments and to treat AI as a primary productivity multiplier. Strong engineering judgment, architectural ownership, and accountability remain essential—AI amplifies our engineers, it doesn’t replace responsibility for technical decisions. THE ROLE We are looking for a hands-on Engineering Manager to lead our DevOps function across two specialized engineering teams: Site Reliability Engineering (SRE) and Platform Engineering. The SRE team is focused on production reliability, availability, observability, incident management, operational excellence, and continuously improving the resilience of our systems. The Platform Engineering team works on larger strategic initiatives that evolve our infrastructure and engineering platform — improving scalability, automation, developer experience, deployment capabilities, infrastructure architecture, and operational efficiency. You will be responsible for ensuring both teams have clear roadmaps, well-defined priorities, realistic commitments, and strong execution. You will create the structure and engineering practices necessary for teams to deliver complex infrastructure initiatives predictably while maintaining the reliability of a rapidly growing production platform. This is not a coordination-only management role. We expect our DevOps Engineering Manager to have deep technical expertise and remain close to the technology. You should be capable of understanding infrastructure architecture in depth, challenging technical decisions, reviewing proposed solutions, troubleshooting complex production problems, and working hands-on with the platform when necessary. You will combine the technical depth of a senior DevOps/Platform engineer with strong engineering and operational management, delivery, and people leadership skills. WHAT YOU WILL BE DOING Management & Delivery: • Own the DevOps roadmap and delivery outcomes – establish clear roadmaps across SRE and Platform Engineering, translate priorities into concrete initiatives and commitments, and ensure teams deliver against realistic timelines; • Drive predictable execution – establish effective planning and execution practices, track progress against commitments, identify delivery risks early, manage dependencies, and ensure clear ownership of initiatives; • Lead SRE and Platform Engineering – provide leadership across both operational reliability and longer-term platform development, balancing immediate production needs with strategic infrastructure improvements; • Own people management – manage and develop DevOps engineers, including performance reviews, career development, compensation and promotion input, hiring, team structure, and handling performance concerns when needed; • Partner with engineering teams – work closely with Engineering Managers, Team Leads, and engineers across the organization to understand infrastructure needs, resolve systemic problems, and ensure the platform enables rather than blocks product delivery. Technical Leadership: • Provide hands-on technical leadership – stay …

Your mission Help our largest customers turn business outcomes into lasting growth. Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a commercially driven, customer-facing Customer Success organization that adds measurable business value and takes clear ownership of customer relationships and outcomes. Our three main objectives are: • Value realisation and adoption: Help customers adopt our solutions and achieve measurable business outcomes. • Proactive renewal management: Anticipate renewals and secure customer retention. • Growth creation: Turn customer value into expansion through close collaboration with Sales and partners. YOUR MISSION You will be the accountable Customer Success owner for a portfolio of large customers, leading customer engagement, value realisation, renewal management and growth creation. You will own gross revenue retention (GRR) for your portfolio and be accountable for a measurable contribution to net revenue retention (NRR) through contract value growth at renewal and the expansion opportunities you identify for Sales. What you will do: Drive value realisation and adoption through strong relationships • Identify the people who can and want to grow with Matrix42. Map decision makers, budget holders, executive sponsors, champions, and other key stakeholders across relevant functions and business units. • Translate customer objectives into joint success plans with measurable outcomes, clear owners, and dated milestones. Connect adoption to the business value customers expect. • Lead business and executive reviews that demonstrate progress, validate value, and agree the next stage of the customer roadmap. Tailor engagement to each account’s complexity and potential. • Own customer follow-through while coordinating partners, Professional Services, Support, and Product to remove barriers to adoption and deliver agreed milestones • Work with partners, Support, and Professional Services to address barriers to value and ensure clear ownership of follow-up actions. Own proactive renewal management and growth creation • Own renewals for your accounts, engaging stakeholders early and securing successful renewal outcomes. • Personally lead pricing and contract discussions with your customers. • Monitor customer health, adoption, and engagement to identify risks and implement mitigation plans. • Work closely with Sales, partners, Support, and Professional Services to address barriers to customer success and strengthen retention. • Act as the single point of contact for your customers during escalations. • Identify opportunities for upsell, cross-sell, and broader adoption based on customer needs and demonstrated value. • Develop a clear business case for each opportunity and hand it over to Sales, who own the deal. • Represent the customer's voice internally. • Maintain accurate customer records, renewal forecasts, success plans, and next steps in our CRM and business systems. How we measure success Portfolio GRR and NRR. Adoption and lifecycle engagement, renewal management and growth creation. Your profile MUST HAVES • At least 5 years of relevant experience in Customer Success, Account Management, Consulting, or a comparable role with enterprise software customers. • A track record of protecting and growing customer revenue in complex accounts with multiple stakeholders. • Confidence engaging executive stakeholders on business outcomes, investment priorities, value, and commercial considerations. • Strong account planning, stakeholder mapping, presentation, and negotiation skills, with a structured approach to renewal and risk management. • The ability to coordinate cross-functional teams and partners, take ownership of customer outcomes, and help build new ways of working. • Fluency in English and (Swiss) German. NICE TO HAVE • Knowledge of IT management, IT service management, or enterprise service management. • Experience with partner-led customer relationships, multi-product adoption, or executive value reviews. • Experience using CRM, customer health data, analytics, or AI-enabled tools to improve account management Why us? This is an opportunity to influence the success of some of our most important customers while helping establish our global CS approach. You will combine strategic customer relationships with tangible commercial impact, supported by colleagues across Sales, our partner ecosystem, Product, Support, and Professional Services. Our Benefits We could tell you about the great coffee, 30 vacation days, and flexible hours. Or that hybrid and remote work are part of the deal. But honestly? That’s just standard. • Work from (almost) anywhere – Want to change your scenery? Go on a workation and take your job with you. • Time for growth – A career framework to support …

Your mission Help our largest customers turn business outcomes into lasting growth. Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a commercially driven, customer-facing Customer Success organization that adds measurable business value and takes clear ownership of customer relationships and outcomes. Our three main objectives are: • Value realisation and adoption: Help customers adopt our solutions and achieve measurable business outcomes. • Proactive renewal management: Anticipate renewals and secure customer retention. • Growth creation: Turn customer value into expansion through close collaboration with Sales and partners. YOUR MISSION You will be the accountable Customer Success owner for a portfolio of large customers, leading customer engagement, value realisation, renewal management and growth creation. You will own gross revenue retention (GRR) for your portfolio and be accountable for a measurable contribution to net revenue retention (NRR) through contract value growth at renewal and the expansion opportunities you identify for Sales. What you will do: Drive value realisation and adoption through strong relationships • Identify the people who can and want to grow with Matrix42. Map decision makers, budget holders, executive sponsors, champions, and other key stakeholders across relevant functions and business units. • Translate customer objectives into joint success plans with measurable outcomes, clear owners, and dated milestones. Connect adoption to the business value customers expect. • Lead business and executive reviews that demonstrate progress, validate value, and agree the next stage of the customer roadmap. Tailor engagement to each account’s complexity and potential. • Own customer follow-through while coordinating partners, Professional Services, Support, and Product to remove barriers to adoption and deliver agreed milestones • Work with partners, Support, and Professional Services to address barriers to value and ensure clear ownership of follow-up actions. Own proactive renewal management and growth creation • Own renewals for your accounts, engaging stakeholders early and securing successful renewal outcomes. • Personally lead pricing and contract discussions with your customers. • Monitor customer health, adoption, and engagement to identify risks and implement mitigation plans. • Work closely with Sales, partners, Support, and Professional Services to address barriers to customer success and strengthen retention. • Act as the single point of contact for your customers during escalations. • Identify opportunities for upsell, cross-sell, and broader adoption based on customer needs and demonstrated value. • Develop a clear business case for each opportunity and hand it over to Sales, who own the deal. • Represent the customer's voice internally. • Maintain accurate customer records, renewal forecasts, success plans, and next steps in our CRM and business systems. How we measure success Portfolio GRR and NRR. Adoption and lifecycle engagement, renewal management and growth creation. Your profile MUST HAVES • At least 5 years of relevant experience in Customer Success, Account Management, Consulting, or a comparable role with enterprise software customers. • A track record of protecting and growing customer revenue in complex accounts with multiple stakeholders. • Confidence engaging executive stakeholders on business outcomes, investment priorities, value, and commercial considerations. • Strong account planning, stakeholder mapping, presentation, and negotiation skills, with a structured approach to renewal and risk management. • The ability to coordinate cross-functional teams and partners, take ownership of customer outcomes, and help build new ways of working. • Fluency in English and German. NICE TO HAVE • Knowledge of IT management, IT service management, or enterprise service management. • Experience with partner-led customer relationships, multi-product adoption, or executive value reviews. • Experience using CRM, customer health data, analytics, or AI-enabled tools to improve account management Why us? This is an opportunity to influence the success of some of our most important customers while helping establish our global CS approach. You will combine strategic customer relationships with tangible commercial impact, supported by colleagues across Sales, our partner ecosystem, Product, Support, and Professional Services. Our Benefits We could tell you about the 30 vacation days, or that self-managed, flexible hours and remote work are part of the deal. But honestly? That’s just standard. Here’s what makes working with us extra special: • Work from (almost) anywhere – Take your job with you on a workation and get inspired by new places. • Time for growth – A …

Your mission Build digital customer journeys that improve adoption, retention and growth. Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a global, company-wide Customer Success organization with a clear business value focus and a strong commercial mindset. Our ambition is to turn adoption and measurable customer outcomes into lasting partnerships, strong retention, and sustainable growth YOUR MISSION You will manage customer outcomes across our digital customer segment through automated lifecycle programes, one-to-many engagement, and renewal workflows. You will own the performance of these programes, with accountability for segment gross revenue retention (GRR) and a measurable contribution to net revenue retention (NRR). This role operates across the segment rather than through a traditional named-account portfolio, combining commercial judgement, customer communication, and hands-on programe development. What you will do: Build and improve digital customer journeys • Design, launch, and improve digital journeys covering onboarding, adoption, value realization, renewal, and growth, with clear objectives and triggers at each stage. • Create relevant customer communications, educational campaigns, and self-service content together with Marketing, Product, Support, and partners. • Segment audiences by lifecycle stage, product, usage, and customer needs so communications are timely and useful. • Work with RevOps and CS Operations to implement CRM workflows, improve contact and contract data, and connect customer signals to actionable triggers. • Test messages, timing, and journey steps. Use engagement, adoption, and commercial results to improve programe effectiveness. Drive reliable renewals • Own a repeatable digital renewal process with early reminders, clear customer actions, and visibility of upcoming renewals. Build workflows around contractual notice deadlines. • Own communication of pricing and contract changes across the segment, combining personalized outreach with scalable programes. • Monitor risk and renewal exceptions. Manage targeted human intervention with the appropriate CS, Sales, Support, or partner teams. • Identify growth signals and route qualified strategic upsell and cross-sell opportunities to Sales. • Maintain segment renewal forecasts and programe dashboards, using CRM and analytics to connect activities with retention and growth. How we measure success Segment GRR and NRR. Adoption and lifecycle engagement through digital programes, renewal forecast accuracy, and qualified growth opportunities. Your profile MUST HAVE: • At least 3 years of relevant experience in Digital Customer Success, Customer Operations, customer lifecycle marketing, renewal operations, or a comparable SaaS or enterprise software role. • Hands-on experience building customer campaigns, CRM workflows, or automated lifecycle programes, with evidence of measurable results. • A commercial mindset: you connect customer engagement and adoption with retention, renewals, and growth. • Strong analytical skills and confidence using customer, contract, and engagement data to prioritize improvements. • Clear customer-facing writing and communication skills, with the ability to make complex topics easy to act on. • The ability to coordinate Marketing, RevOps, Sales, Support, and partners and manage multiple programe improvements in parallel. • Fluency in English and German. NICE TO HAVE • Experience with HubSpot , Power BI , customer health frameworks, or product usage analytics. • Experience with AI-enabled engagement, self-service programes, or testing and optimizing digital journeys. • Knowledge of subscription renewals, partner-led customer models, or IT and enterprise service management. Why us? You will help establish our digital Customer Success approach and shape programes that reach customers across markets. This role offers the opportunity to combine customer insight, automation, and commercial ownership, working closely with the teams building our CS systems and ways of working. Our Benefits We could tell you about the 30 vacation days, or that self-managed, flexible hours and remote work are part of the deal. But honestly? That’s just standard. Here’s what makes working with us extra special: • Work from (almost) anywhere – Take your job with you on a workation and get inspired by new places. • Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development. • Social Day – One paid day per year to give back: volunteer, support a cause, or attend an environmental event. • Bike leasing – Stay fit and sustainable. We’ll handle the contract and insurance. • Pick your perk – Choose the benefit that fits …

Your mission Deliver customer value and commercial impact across a broad portfolio. Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a global, company-wide Customer Success organization with a clear business value focus and a strong commercial mindset. Our ambition is to turn adoption and measurable customer outcomes into lasting partnerships, strong retention, and sustainable growth. YOUR MISSION As our Customer Success Manager Scaled Accounts , you will help customers achieve measurable business outcomes while driving retention and growth across a large portfolio of accounts. You will combine personal engagement with scalable customer success programs, helping customers maximize the value of their Matrix42 investment. Most of your time will be spent managing renewals, driving adoption, identifying growth opportunities, and engaging customers through both one-to-one and one-to-many approaches. What you will do: You will own a portfolio of 100–150 named customers, combining targeted personal engagement with repeatable programmes and digital touchpoints. You will be accountable for your portfolio’s gross revenue retention (GRR) and a measurable contribution to net revenue retention (NRR) through licence expansion and the growth opportunities you originate. You will use your judgement to prioritise direct engagement where it has the greatest impact on value realisation, retention and growth. Drive adoption and value across your portfolio • Segment and prioritize your portfolio using renewal timing, customer needs, adoption, engagement, risk, and growth potential. • Agree practical success plans and measurable next steps with customers. Coordinate onboarding handovers with Sales, delivery teams, and partners. • Combine targeted customer conversations and selective business reviews with webinars, adoption campaigns, and best-practice sessions. • Use available customer data and health signals to focus your time and help improve health scoring and portfolio visibility as our systems develop. • Work with partners, Support, and Professional Services to address barriers to value and ensure clear ownership of follow-up actions. Own renewals and establish growth • Run a reliable renewal process - keep renewal intent, risks, actions, and forecasts current. • Take ownership of retention risks and recovery plans, coordinating the right colleagues and partners. • Act as the customer’s point of contact during escalations. • Manage license increases within agreed commercial responsibilities and approval processes. • Personally communicate pricing and contract changes to your customers. • Recognize and qualify growth opportunities from customer goals and adoption signals. Engage Sales on strategic upsell and cross-sell, and flag customers who need more intensive coverage. • Maintain accurate CRM records and improve repeatable playbooks, digital touchpoints, and renewal workflows across the CS team. How we measure success Portfolio GRR and NRR. Adoption and lifecycle engagement, renewal management and growth creation. Your profile MUST HAVES • At least 3 years of relevant experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or enterprise software. • A structured, proactive approach to managing many customers, competing priorities, and renewal timelines. • Commercial judgement and evidence of improving customer outcomes, retaining business, or identifying growth opportunities. • The ability to connect software adoption with business value and communicate clearly with customer decision-makers. • Confidence using CRM and data to prioritize activity, identify risk, and maintain reliable forecasts. • Strong collaboration skills and the ability to coordinate action across Sales, partners, and customer-facing teams. • Fluency in English and (Swiss) German. NICE TO HAVE • Experience delivering customer webinars, adoption campaigns, or other scalable customer success programs • Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), Endpoint Management, or Enterprise Software environments • Experience working with channel, implementation, or strategic partners • Familiarity with customer health frameworks, customer success methodologies, workflow automation, or AI-driven customer engagement • Experience using tools such as HubSpot, Salesforce, Gainsight, Totango, Planhat, or similar platforms Why us? This role offers the opportunity to help shape a growing global Customer Success organization while directly influencing customer outcomes, retention, and business growth. You will work closely with customers and cross-functional teams to build long-term partnerships and contribute to the success of the European choice in Intelligent Service Management. Our Benefits We could …

Recognized on the 2025 Forbes Cloud 100 list https://www.forbes.com/companies/clickhouse/?list=cloud100, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and $250M ARR https://clickhouse.com/blog/clickhouse-tops-250m-arr-and-4000-customers, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. The company's sustained, accelerating momentum was recently validated by a $400M Series D financing round https://clickhouse.com/blog/clickhouse-raises-400-million-series-d-acquires-langfuse-launches-postgres. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla. We're on a mission to transform how companies use data. Come be a part of our journey! We're hiring a Product Manager to own partner integrations at ClickHouse. This role owns how ClickHouse shows up inside the platforms our customers already use: embedded, native experiences across the hyperscalers and developer platforms, and deeper technical integrations with strategic partners like dbt, Fivetran, Hex, and Sigma. There is a growing surface of partner work already in motion, and this role shapes where we invest in co-innovation opportunities. This is one of the most cross-functional roles at ClickHouse. You'll work across multiple engineering teams, our partnerships and solutions teams, and the partners themselves to deliver meaningful co-innovation and integrations with complementary technologies. You'll own the technical side of our House Mates partner program and be the person who navigates the multi-org reality of getting an integration certified, listed, and live. This is a hands-on role: you'll write the specs, run the partner calls, drive certification processes, and coordinate across teams to get things over the line. YOU WILL • Own the product strategy, roadmap, and execution for ClickHouse's Cloud integrations with strategic partners • Seek out complementary innovation opportunities with partners. Define what a "better together" integration looks like with each strategic partner, and drive it from joint roadmap through launch. • Navigate the trade-offs of embedded integrations: billing and metering, identity and auth, security and data residency, and coordination across ClickHouse and partner teams. • Project-manage complex, multi-org launches: marketplace listings, certification processes, partner co-marketing, and GA timelines across multiple organizations. • Own the technical standards and certification criteria for integrations submitted through the House Mates partner program. • Measure and communicate co-innovation business impact, adoption and product strategy to executive leadership. • Represent ClickHouse externally at partner events and in joint content. YOU BRING • Experience shipping integrations into third-party platforms before: hyperscaler marketplaces, embedded or native integrations, ISV partnerships, or OEM/white-label work. • An understanding of the trade-offs that make or break a partner integration, billing, auth, security, cross-team dependencies, and have made those decisions in the past. • A strong project management lens and are comfortable owning a launch that depends on five teams across two companies. • Patience and resilience with partners who are unresponsive or have their own competing priorities, and you find creative ways to keep things moving anyway. • Technical ability to understand an integration end to end, from provisioning and auth to billing and data flow, and to hold a credible conversation with engineers about APIs, architecture, and technical trade-offs. • Energy and excitement for external-facing work: partner calls, customer conversations, and representing the product publicly. • Hands-on and high ownership ability. You write the specs, run the partner calls, and stay close to the details. • Comfort in ambiguity and fast-moving environments. PREFERRED QUALIFICATIONS • Hands-on experience building partner integrations with hyperscalers and modern technology companies. • Experience running or supporting a technology partner program. • Background at a database or data infrastructure company; familiarity with ClickHouse or peers like Snowflake, BigQuery, or Databricks. • Experience working in remote, multi-timezone environments. PERKS • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • …

Your mission Deliver customer value and commercial impact across a broad portfolio. Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a global, company-wide Customer Success organization with a clear business value focus and a strong commercial mindset. Our ambition is to turn adoption and measurable customer outcomes into lasting partnerships, strong retention, and sustainable growth. YOUR MISSION As our Customer Success Manager Scaled Accounts , you will help customers achieve measurable business outcomes while driving retention and growth across a large portfolio of accounts. You will combine personal engagement with scalable customer success programs, helping customers maximize the value of their Matrix42 investment. Most of your time will be spent managing renewals, driving adoption, identifying growth opportunities, and engaging customers through both one-to-one and one-to-many approaches. What you will do: You will own a portfolio of 100–150 named customers, combining targeted personal engagement with repeatable programmes and digital touchpoints. You will be accountable for your portfolio’s gross revenue retention (GRR) and a measurable contribution to net revenue retention (NRR) through licence expansion and the growth opportunities you originate. You will use your judgement to prioritise direct engagement where it has the greatest impact on value realisation, retention and growth. Drive adoption and value across your portfolio • Segment and prioritize your portfolio using renewal timing, customer needs, adoption, engagement, risk, and growth potential. • Agree practical success plans and measurable next steps with customers. Coordinate onboarding handovers with Sales, delivery teams, and partners. • Combine targeted customer conversations and selective business reviews with webinars, adoption campaigns, and best-practice sessions. • Use available customer data and health signals to focus your time and help improve health scoring and portfolio visibility as our systems develop. • Work with partners, Support, and Professional Services to address barriers to value and ensure clear ownership of follow-up actions. Own renewals and establish growth • Run a reliable renewal process - keep renewal intent, risks, actions, and forecasts current. • Take ownership of retention risks and recovery plans, coordinating the right colleagues and partners. • Act as the customer’s point of contact during escalations. • Manage license increases within agreed commercial responsibilities and approval processes. • Personally communicate pricing and contract changes to your customers. • Recognize and qualify growth opportunities from customer goals and adoption signals. Engage Sales on strategic upsell and cross-sell, and flag customers who need more intensive coverage. • Maintain accurate CRM records and improve repeatable playbooks, digital touchpoints, and renewal workflows across the CS team. How we measure success Portfolio GRR and NRR. Adoption and lifecycle engagement, renewal management and growth creation. Your profile MUST HAVES • At least 3 years of relevant experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or enterprise software. • A structured, proactive approach to managing many customers, competing priorities, and renewal timelines. • Commercial judgement and evidence of improving customer outcomes, retaining business, or identifying growth opportunities. • The ability to connect software adoption with business value and communicate clearly with customer decision-makers. • Confidence using CRM and data to prioritize activity, identify risk, and maintain reliable forecasts. • Strong collaboration skills and the ability to coordinate action across Sales, partners, and customer-facing teams. • Fluency in English and German. NICE TO HAVE • Experience delivering customer webinars, adoption campaigns, or other scalable customer success programs • Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), Endpoint Management, or Enterprise Software environments • Experience working with channel, implementation, or strategic partners Why us? This role offers the opportunity to help shape a growing global Customer Success organization while directly influencing customer outcomes, retention, and business growth. You will work closely with customers and cross-functional teams to build long-term partnerships and contribute to the success of the European choice in Intelligent Service Management. Our Benefits We could tell you about the 30 vacation days, or that self-managed, flexible hours and remote work are part of the deal. But honestly? That’s just standard. Here’s what makes working with us extra special: • Work from (almost) anywhere – Take your job …

ABOUT PLEO Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. ABOUT THE ROLE We are looking for a Fraud Analyst to join Pleo’s Decision Intelligence team and help strengthen how we detect, prevent, monitor, and respond to fraud risk across our financial crime decisioning setup. This is not a traditional Fraud Operations case-handling role. You will work closer to the decisioning layer: helping translate fraud patterns into rules, monitoring rule performance, supporting rule testing, reviewing alert behaviour, and making sure fraud controls remain effective, explainable, and proportionate. You will join at an important stage as Pleo continues to mature its fraud and AML decisioning capability. The right person will help improve speed, resilience, and quality in how we create, test, deploy, monitor, and tune fraud rules. WHAT YOU’LL BE DOING You will help operate and improve Pleo’s fraud decisioning capability, with a focus on card fraud and related financial crime risk scenarios. Your responsibilities will include: • Supporting the end-to-end fraud rule lifecycle: from rule proposal and analysis through testing, deployment, monitoring, tuning, and rollback. • Working directly in, or closely with, decisioning tools and rule engines to support fraud detection logic. • Analysing fraud patterns, alert trends, false positives, false negatives, and rule performance. • Translating FraudOps insights and stakeholder requests into clear, structured rule proposals. • Helping assess whether new rules or threshold changes are justified by data. • Monitoring post-deployment rule performance and identifying when rules need adjustment. • Supporting daily operational requests related to fraud controls, while ensuring changes are traceable and well documented. • Partnering with FraudOps, AML, Product, Engineering, Data, Compliance, and Legal to make sure decisioning changes are aligned and risk-aware. • Maintaining clear documentation for fraud rules, rationale, expected impact, testing outcomes, and monitoring results. • Helping reduce single points of failure by building repeatable processes and stronger business continuity around fraud decisioning. WHAT WE’RE LOOKING FOR We are looking for someone who combines fraud domain knowledge with practical experience working in a decisioning environment. You should have: • Experience as a Fraud Analyst, Risk Analyst, Fraud Strategy Analyst, Fraud Rules Analyst, Decisioning Analyst, or similar. • Hands-on experience with a decisioning tool, fraud rules engine, risk platform, or internal decisioning system. • Experience creating, testing, monitoring, or tuning fraud rules, thresholds, scenarios, or risk logic. • Strong analytical skills and comfort working with data to assess rule performance and fraud patterns. • Good understanding of fraud typologies, especially card fraud, transaction fraud, account misuse, or payment fraud. • Ability to balance fraud prevention with customer impact and operational workload. • Experience working with false positives and understanding that good fraud controls require continuous monitoring and tuning. • Strong written communication skills, with the ability to explain rule logic, rationale, risks, and expected outcomes clearly. • Comfort working cross-functionally with FraudOps, Product, Engineering, Compliance, and Data teams. • A structured mindset and appreciation for documentation, traceability, governance, and change control. • Fintech, banking, payments, spend management, or regulated financial services. • SQL or basic data analysis. WHAT SUCCESS LOOKS LIKE In your first 3 months, success would look like: • You understand Pleo’s fraud decisioning setup and can confidently support day-to-day rule operations. • Fraud rule requests are better structured, documented, and traceable. • Rule changes …

Deine Position und Dein Impact Du willst KI nicht nur in Demos sehen, sondern dort, wo sie Menschen den Arbeitstag leichter macht? Dann mach, was Du liebst. Als Software Engineer AI bringst Du KI zu unseren Kund*innen. Du baust Features, die in einer gewachsenen Software wirklich ankommen: skalierbar, sicher und so, dass man sie gern benutzt. Dein Spielfeld sind AWS, Bedrock und alles, was ein Agent so braucht. Wie Du dabei vorgehst, entscheidest Du mit Deinem Team. Ihr diskutiert offen, probiert Neues aus und findet gemeinsam die beste Lösung. „Das haben wir schon immer so gemacht“ hörst Du bei uns nicht. So entsteht eine Software zum Mitgestalten – in einem Team zum Wohlfühlen. Das sagt André, Software Engineer AI: “An meinem Job gefällt mir besonders die Freiheit, die neuesten Technologien auszuprobieren, Architekturentscheidungen mitzugestalten und vor allem für unsere Kund*innen mit neuen, sicheren und skalierbaren Features echten Mehrwert zu schaffen.” Deine Aufgaben und Verantwortlichkeiten • Du machst aus KI echte Features: Du bindest KI-Services und -Tools von AWS in unsere bestehende Systemlandschaft ein und bringst AI-native Features von der ersten Idee bis zu unseren Kund*innen. • Du baust Dinge, die halten: Deine AI-Cloud-Anwendungen laufen stabil und skalieren mit – auch dann, wenn alle gleichzeitig klicken. • Du fühlst Dich im ganzen Stack zu Hause: Im Backend arbeitest Du mit Java 21, Quarkus und dem AWS CDK, im Frontend mit TypeScript und React. Dazu kommen IntelliJ IDEA, Git und Maven. • Du redest mit, wie gebaut wird: Das „Wie“ gestaltest Du gemeinsam mit Deinem Team. Ob AI-Architektur, Cloud-Design oder nachhaltige Lösungsansätze. Deine Meinung zählt und Du tauschst Dich regelmäßig mit allen Entwickler*innen aus. • Du sorgst für KI mit gutem Gewissen: Du setzt Data-Governance-Richtlinien um und achtest darauf, dass wir Daten und Modelle verantwortungsvoll einsetzen. Dein Profil Vorweg: Niemand erfüllt jede Zeile einer Stellenanzeige. Wenn Du Dich im Großteil wiederfindest, bewirb Dich. Das bringst Du mit: • Erfahrung: Du hast mindestens 3 Jahre in der Java-Entwicklung gearbeitet, gern im Backend von SaaS-Produkten. • Realitätssinn: Du hast AI-Systeme schon in bestehende, gewachsene IT-Landschaften integriert. Greenfield ist schön, Bestandssysteme sind echt. Du kennst beides. • AI-Know-how: Du hast praktisch mit RAG-Architekturen gearbeitet, verstehst agentische KI-Systeme und bringst ein solides Machine-Learning-Grundverständnis mit. • Schnittstellen: REST und GraphQL sind für Dich kein Neuland, verteilte Systeme auch nicht. • DevOps-Mindset: CI/CD, Monitoring (CloudWatch, Prometheus), Docker und Infrastructure-as-Code (z. B. Terraform, CDK) gehören zu Deinem Werkzeugkasten. • Sprache: Du sprichst Deutsch auf C1-Niveau und fühlst Dich auch auf Englisch wohl. Wenn Du das auch noch kannst, freuen wir uns doppelt: • Amazon Bedrock AgentCore oder vergleichbare Agent- und LLM-Runtime-Plattformen • AWS (Bedrock, S3, Lambda, ECS, RDS) oder Erfahrung mit vergleichbaren Cloud- und LLM-Plattformen • MCP (Model Context Protocol), Tool Calling und die Anbindung externer APIs an Agenten • LLM Observability und LLM Security Und vor allem: Du bist neugierig auf angewandte AI und probierst neue Tools gern aus. Du packst Dinge selbst an, behältst den Überblick und übernimmst Verantwortung, auch dann, wenn ein Produkt noch in den Kinderschuhen steckt. Das erwartet Dich bei uns! • Sicherheit, die nicht stillsteht – Du bekommst eine unbefristete Stelle bei einem Arbeitgeber, der seit über 10 Jahren wächst und trotzdem lieber Neues ausprobiert, als sich auszuruhen. • Ein faires Gehalt – Faire Bezahlung ist für uns selbstverständlich: Kein Vollzeitgehalt bei uns liegt unter 50.000 € brutto im Jahr, und mit Deiner Erfahrung wächst es mit. Als Professional Software Engineer bieten wir Dir ein Gehalt von 5.000€-6.000€ brutto/ Monat. Als Senior Software Engineer ein Gehalt von 6.000€-7.500€ brutto/ Monat. • Gemeinsam wachsen – 10 Weiterbildungstage pro Jahr gehören Dir. Ob neues AI-Framework, Zertifizierung oder Konferenz: Du nutzt sie für das, was Dich weiterbringt. • Ein Start, bei dem Du nicht allein bist – Deine e2n-Mentorin begleitet Dich vom ersten Tag an. Fragen stellst Du einfach, ohne lange zu überlegen, wen Du stören darfst. • Offene Türen, kurze Wege – Flache Hierarchien und transparente Entscheidungen. Hast Du eine Idee, sprichst Du direkt mit den Menschen, die sie umsetzen können. • Eigenverantwortung – Du gestaltest Deine Arbeit selbst und bringst Deine Ideen aktiv ein. • Ein Büro, in das Du gern kommst – Stylische, klimatisierte Büros in Würzburg mit neuester Technik. • Home Office, wann es für Dich passt – Ob Fokustag zu Hause oder Austausch im Büro: Du entscheidest, wo Du am besten arbeitest. • Zeit zum Durchatmen – 28 Tage Urlaub, dazu sind der 24.12. und 31.12. frei. Du planst eine längere Reise? Bis zu 15 weitere Urlaubstage kannst Du Dir …

About Buynomics: Buynomics is the next-generation SaaS company in pricing and product optimization. We use large-scale simulation technology to digitize customers and predict their purchase behavior, in any environment. Our clients use Buynomics to make data-driven decisions about their current and new products, portfolio structure, pricing, promotions, and trade terms, 100x faster and more precisely than any other solution. Our mission is to enable transparent, customer-centric commercial decisions. We're building the operating system for commercial strategy: one place to answer every market-facing question on pricing, products, and promotions. About the Role: We're hiring a Revenue Operations Manager to join our growing Revenue Operations team, reporting to the Head of Revenue Operations. This is a hands-on, builder-heavy role: you'll own our GTM systems and processes end to end, and we're looking for someone who leans technical, as comfortable building Salesforce Flows or a bit of Python as in a stakeholder conversation with Sales leadership. What you'll do: • Own our GTM tech stack: Salesforce, HubSpot, and the automation tools that connect them (n8n, Zapier, Claude), and take responsibility for how revenue data flows through the business. • Streamline and rebuild processes: identify manual, repetitive, or error-prone workflows and replace them with structural fixes such as new Salesforce Flows or HubSpot Workflows, cross-system automations, or system redesigns. • Build and maintain full-funnel and conversion reporting across the customer lifecycle, from top-of-funnel marketing and BDR activity through to closed revenue, giving Sales, Marketing, and leadership one consistent view of the business. • Support forecasting: build and maintain pipeline models, surface risk early, and work with sales leadership to improve forecast accuracy. • Keep cross-functional GTM projects aligned by working closely with Sales, Marketing, Customer Success, and Finance, so systems and processes work for everyone. • Maintain data quality and governance across our CRM and adjacent tools, including hygiene standards, deduplication, and consistent field definitions. • Explore AI-assisted automation: you'll have room to go beyond native CRM automation with tools like Claude and pilot new approaches as our stack matures. What you'll need: • 3+ years of experience in a RevOps or Sales Ops role at a B2B SaaS startup or scale-up. • Strong administrator-level knowledge of Salesforce and HubSpot, including hands-on experience building and maintaining Salesforce Flows and HubSpot Workflows. • Hands-on experience with a low/no-code automation platform (n8n, Zapier, Make, or similar), connecting multiple systems together. • Strong business acumen and a clear understanding of how B2B SaaS go-to-market motions work, from marketing through sales to customer success and renewal/expansion. • A track record of mapping, redesigning, and optimizing processes. • Excellent communication skills and comfort managing and aligning multiple stakeholders across departments and seniority levels. Preferred Qualifications: • Experience with SOQL, Apex, and Lightning Web Components. • SQL proficiency. • Experience with BI/reporting tools; knowledge of DAX is a plus. • Python or JavaScript coding experience. • Experience building with Claude or other LLMs, e.g. building plugins/skills, working through an API, or designing agentic workflows. What we offer: • Dynamic Environment: Join a truly international and diverse team where your ideas matter. • Flexible Work Model: Enjoy a remote setup with offices located in Cologne and Barcelona • Personal and professional growth opportunities • Regular company events To ensure a smooth and efficient process and that no applications are overlooked, please apply directly to the role. While we'd love to respond to everyone who reaches out, applying ensures that your application is properly tracked and considered. Buynomics is proud to be an equal-opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way. LI-REMOTE Data Privacy Notice By applying for a position at Buynomics, your personal data will be processed for recruitment purposes in accordance with applicable data protection laws. For applicants in the European Economic Area, processing is based on legitimate interests and pre-contractual necessity pursuant to GDPR Art. 6(1)(b) and (f). We may use AI-assisted tools to support application review; these tools do not make final hiring decisions and will not be used to train AI models without your explicit …

Klarstein has been designing, producing, and selling products in the areas of kitchen appliances, garden & living, sports and consumer electronics since 2005 and is now one of Europe’s largest digital companies including over 400 employees around the globe. We love brands and products! Salary 1 200€/gross month plus bonuses (Remote) What you will do: • You are a competent and committed contact partner and service provider for our Portuguese-speaking customers (only inbound) via phone and e-mail (phone communication - 90%). • You advise and support our customers regarding our product portfolio, orders and returns process. • You are the first-level contact and you edit customer inquiries for the Back Office. • You manage consumer marketplaces such as eBay, Amazon etc. • You are responsible for the post-processing and documentation of customer inquiries. • You cooperate with internal departments. What we are looking for: • You are fluent in Portuguese (native level). • Excellent communication skills. • Customer oriented attitude is a must. • Self motivated with drive. • Team player. • Negotiator. • Customer support experience is a big advantage but not a must. What we offer: • Team-building events – Get to know your colleagues beyond the workplace at our Family Day, and let loose at our Summer and Christmas parties. One thing is for sure: we know how to have fun! • Candy & Coffee Bar – Keep your energy up with complimentary sweets, fresh fruit, sparkling water, tea and coffee whenever you need a little pick-me-up. • 30% employee discount – Enjoy an exclusive 30% discount on products across our brands, including Klarstein, Capital Sports and Auna. From kitchen appliances and sound systems to fitness equipment and garden furniture, there’s something for everyone! • MultiSport card – Stay active your way with access to hundreds of gyms, swimming pools, sports and wellness centres, and classes such as yoga or dance across Slovakia. • Bonuses for special occasions – Life is about more than work, and we’re happy to celebrate your milestones with you. Enjoy special bonuses for important occasions, such as getting married or welcoming a new family member. • Sick days – Feeling under the weather? Take paid sick days to recover without using your annual leave. • Extra vacation days for long-term commitment – We appreciate your loyalty! Enjoy extra vacation days based on your years of service with us. • Slovnaft BAjk – Prefer cycling to work? We’ll contribute to your Slovnaft BAjk bike-sharing subscription, making your commute around Bratislava easier and greener. • Learning & development opportunities – Ready to level up? Expand your professional expertise, strengthen your people management skills or explore something new. Make the most of our courses, books and online and offline company libraries to support your professional and personal growth. • Language courses – Improve your English, German or Slovak with professional tutors. With online lessons available, you can learn from wherever you are. • Bike facilities & chill zone – Cycle to work? We have a dedicated place to leave your bike. When you need a break, recharge in our chill zone or relax with our massage chair. Who we are: KLARSTEIN creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brand KLARSTEIN. We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN. JOIN US! Become a member of one of Europe's leading ecommerce companies and fill out the online application below. We are looking forward to your application! KLARSTEIN Business Services a.s. Grosslingova 6-8 81109 Bratislava, Slovakia

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: • ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. • ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. • ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. • Excellence everywhere: Everything we do should match the quality of our AI models. • Global team: We prioritize your talent, not your location. WHAT WE OFFER • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE Productions is the “done for you” managed services wing of ElevenLabs, built for creators and media businesses. We bring together our AI audio tools and human experts in linguistics, mixing and post-production to deliver human-edited dubs, audiobooks and more in 15+ languages, directly on the ElevenLabs platform. Our customers include global media broadcasters, publishers, gaming companies and major film studios. We’re hiring engineers to build the systems behind it: the platforms that let human expertise and AI work together at the quality our clients expect, and the labelling tools our research teams use to improve our models. You’ll own a scope in one of these areas: • Human data platform: the labelling and evaluation platform research uses to continuously improve our models. You’ll ship new task editors, improve reliability, catch misuse and build the metrics behind higher-quality data pipelines. • Core productions engine: the backend machine nobody sees but everybody relies on. You’ll build and maintain the services that run our production workflows, with room to lead projects. • Editor platform: the professional editing tools our production teams work in. You’ll build in Rust, combining UI systems with a deep understanding of the underlying system. We’re building professional tools and core infrastructure, not consumer features. The work is mostly building, with little hand-holding. You’ll carve out your own scope and own the outcome. Requirements • Strong backend engineering experience, ideally in functional programming languages like Rust, with a full-stack focus on designing UI systems. You’ve shipped and run production systems end to end. • Experience making systems reliable and scalable, such as internal platforms, workflow or task engines, or data pipelines. You take pride in the infrastructure nobody sees but everybody relies on. • Comfortable switching between building a new tool or editor and hardening the platform underneath it, and keen to lead projects when the opportunity arises. • Opinionated and able to defend your ideas, but know when to just grind. You’re happy doing the unglamorous work, and you’re hungry. Bonus: • Experience building editor or UI-heavy professional tools, with a systems-level understanding of what sits underneath. • …