Emplois à distance

About Nebius : Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are seeking a Security Solutions Engineer with a strong background in strategic solution evaluation, vendor assessment, and hands-on Proof-of-Concept (PoC) validation. This role is a crucial bridge between identifying customer security requirements and implementing best-in-class, enterprise-grade solutions. You will be responsible for defining the criteria, researching the market, and executing technical validation for all major security tooling and services adopted by the company. Key responsibilities: 1. Strategic Research & Requirement Definition • Threat-to-Solution Mapping: Proactively analyze customer expectations, regulatory/compliance drivers, and threat models to define precise functional and non-functional requirements for new security solutions. • Market Analysis & Scouting: Conduct thorough market scans to identify cutting-edge security products, platforms, and vendors across key domains (e.g., CSPM/CNAPP, DLP, IAM/IGA, EDR/XDR, data security, Kubernetes security, and AI/ML security). • Vendor Due Diligence: Evaluate potential vendors based on technical capability, security posture, integration requirements, roadmap, data residency/compliance, and support quality, and shortlist candidates for the PoC phase. 2. Technical Validation & Proof-of-Concept (PoC) Leadership • PoC Planning & Design: Develop detailed, objective, and threat-aligned test plans and success criteria for all security solution Proof-of-Concepts (PoCs), including quantitative success metrics, coverage of key attack scenarios, and opportunities for automation. • Hands-on Environment Setup: Independently architect and deploy isolated PoC environments that accurately simulate our production infrastructure (e.g., setting up cloud VPCs, Kubernetes clusters, integrating with test data via IaC, and mimicking typical workloads). • Testing & Analysis: Execute security research methodologies within the PoC (e.g., simulating attack scenarios, conducting deep feature validation, assessing false positive/negative rates) to rigorously test the vendor solution's effectiveness. • Artifact Generation: Document all findings, including technical performance data, integration challenges, security gaps discovered, and clear comparative analysis metrics. 3. Decision Support & Communication • Recommendation & Insight: Deliver comprehensive, data-driven reports and compelling presentations to security and product leadership and engineering stakeholders, providing a clear recommendation for the optimal solution and vendor selection. • Integration Planning: Work closely with Security Engineering, Platform/Infra, and DevOps teams to ensure selected solutions are feasible to integrate, operate, and scale, and to hand off PoC learnings into implementation plans. Must-haves: • Experience: Minimum 6+ years in Security Engineering, Security Architecture, or a dedicated Security Research role focused on solution validation and vendor management. • Technical Depth: Deep understanding of modern cloud security principles (e.g., AWS/Azure/GCP security models, Kubernetes/containers, network segmentation, IaC scanning, least privilege, identity-centric security, confidential computing). • Programming and Automation - Strong scripting / programming skills (e.g., Python, Go, or similar) for automating PoCs, building test harnesses, and integrating tools via APIs and CI/CD pipelines. • Solutions Expertise: Proven, hands-on experience with the architecture, deployment, and testing of two or more enterprise-grade security tools (e.g., SIEM/SOAR platforms, Endpoint Detection and Response (EDR), Vulnerability Management, Secrets Management). • PoC Proficiency: Demonstrated ability to plan and execute complex technical Proof-of-Concepts, including setting up test environments and defining quantitative success metrics. • Soft Skills: Exceptional analytical skills with the ability to translate complex technical findings into clear business risk and strategic recommendations. Strong written and verbal communication. Nice-to-haves: • Experience in Cloud or Cloud-Heavy companies. • Experience in a compliance-focused industry (e.g., finance, healthcare, or cloud infrastructure) and familiarity with …

About Nebius : Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We run a large-scale GPU cloud and AI infrastructure platform. Fraud and abuse — stolen payment cards, fake sign-ups, compute mining, credential abuse, and coordinated free-tier exploitation — directly threaten platform economics, capacity availability for legitimate customers, and our standing with payment providers and cloud partners. As Product Manager, Anti-Fraud, you own the product roadmap for the systems that detect, prevent, and respond to fraud and abuse across the customer lifecycle — from onboarding and payment through to ongoing consumption. You sit at the intersection of Trust & Safety, Payments/Billing, Risk, Data Science, and Product Engineering, and you balance two goals in constant tension: stop bad actors and keep friction near zero for real customers. Your responsibilities will include: • Own the end-to-end anti-fraud product roadmap: signup/KYC checks, payment fraud detection, account takeover protection, and compute-abuse (e.g., crypto mining, resource reselling) prevention. • Own the rules and risk-scoring surfaces — the tooling that lets analysts and data scientists define, test, and deploy detection rules and ML models with clear guardrails and audit trails. • Own the manual review and case-management experience for the Trust & Safety operations team, including queues, evidence views, and action workflows (block, limit, step-up verification, release). • Own customer-facing friction points — verification flows, step-up challenges, and appeals — designed to minimize false positives and protect the legitimate user experience. • Identify fraud and abuse incidents early — define the signals, alerts, and thresholds that surface incidents before they scale, and own the detection surface that flags them. • Participate in incident reviews and post-mortems, capturing root causes and turning each finding into concrete improvements to detection rules, models, and the roadmap. • Ensure timely response to active incidents — drive fast triage, clear ownership, and mitigation, working alongside Trust & Safety, Engineering, and Data Science to contain impact. • Write clear PRDs and specs that translate fuzzy risk problems into shippable engineering and data-science work. • Partner with Analytics team on detection models — defining the problem, labels, and success criteria, and deciding where rules vs. ML are the right tool. • Run experiments and monitor rollouts, watching both fraud-catch metrics and false-positive / customer-friction impact. • Work with Legal/Compliance to keep detection and enforcement aligned with payment-network rules, KYC/AML expectations, and data-privacy requirements. • Track and report on fraud loss, chargeback rate, false-positive rate, review throughput, and time-to-detection. We expect you to have: • Proven product management experience in fraud, risk, trust & safety, or payments. • Strong analytical skills — comfortable with data, SQL or equivalent, and reasoning about precision/recall trade-offs and metrics. • Ability to make decisions under ambiguity and to balance security, business, and customer-experience priorities. • Solid collaboration with engineering and data science; you can hold a technical conversation about signals, features, and model behavior. • Exposure to cloud, SaaS, marketplace, fintech, or infrastructure products. • Understanding payment fraud, chargebacks, KYC/AML, or device/network signals (fingerprinting, velocity, IP reputation). It would be an added bonus if you have: • Familiarity with ML-based detection systems and their operational lifecycle (drift, retraining, monitoring). • Experience with abuse patterns specific to compute or GPU platforms (mining, credential stuffing, free-tier farming). Benefits & Perks: • Competitive compensation • Career growth and learning opportunities • Flexibility and ownership • Collaborative and innovative culture • Opportunity to work on impactful AI projects • International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal …

Hello! I'm Allie, Head of Support at Ashby . As our team has grown, one of the keys to providing exceptional Support is ensuring every new hire can hit the ground running on a product with a lot of depth and nuance. Helping someone move from “just joined” to confidently helping customers takes exceptional care. We pride ourselves on delivering an onboarding experience that helps each person who joins our team be successful and, in turn, help our customers be successful. Our onboarding program has given new hires a strong foundation. As the team continues to scale and the product keeps evolving, we know there's more to build. That's why we're looking for one Support Trainer in AMER and one in EMEA to partner with our Training Lead and help take onboarding and ongoing training to the next level. This role goes beyond running sessions off an existing curriculum. We're looking for someone who can dig into what's working, spot where new hires are still struggling to get up to speed, and turn that insight into better materials and better training. You'll partner closely with our Training Lead to deliver onboarding day to day, while also helping evolve the program as our product and team continue to grow. If you're energized by joining a strong program and pushing it further, love making complex product knowledge click for new learners, and want to stay close to frontline Support work, this might be the role for you. About This Role As the Support Trainer, you'll design, develop, and deliver the training programs that enable the Support team to provide exceptional service. You'll work closely with Support team members and cross-functional partners to build training materials, assess where the team needs support, and ensure everyone stays current on product knowledge and best practices as we grow. Since this function is central to how our team scales, you'll have the opportunity to build on a strong foundation, strengthen how we onboard and continuously develop our team, and create a culture where growth and knowledge-sharing are part of everyday work. What You'll Own Training Program Design and Delivery • Deliver and further develop training programs for new Support hires and ongoing team development, covering product knowledge, Support processes, internal tools, and talent acquisition-related processes. • Facilitate workshops, one-on-one coaching, and asynchronous learning sessions to help new team members provide a high-quality customer experience. • Create clear, engaging, and comprehensive training materials, including guides, videos, and tutorials. Measuring and Improving Training • Collaborate with Support Leadership to assess training needs and create customized learning experiences. • Continuously update training materials based on product updates, new features, and feedback from the team. • Track the progress of trainees and provide feedback to support continuous improvement. • Use trainee-progress and performance data to measure the effectiveness of training initiatives, connect changes to outcomes such as ramp speed, CSAT, and QA scores, and refine the program as needed. Staying Close to Support • Regularly spend time handling Support tickets to maintain continued familiarity with processes and workflows. • Use firsthand experience with the work to keep training grounded in what the job actually requires. Role Requirements • Proven experience designing or delivering training programs within a Support or Customer Success organization, ideally in a B2B SaaS environment. • Meaningful experience working in Support or another customer-facing technical function. • Experience building onboarding programs, facilitating workshops, and coaching individuals through skill development. • Ability to connect training outcomes to real performance and customer experience improvements, not just completion rates. • Strong ability to translate complex or technical information into clear, engaging, and digestible learning materials. • Analytical mindset for identifying skill gaps, spotting trends in performance, and iterating on programs over time. • Comfort working in ambiguity and building structure and process where none exists. • Passionate about customer experience and the role well-trained Support teams play in creating trust and loyalty. • Skilled at delivering constructive, actionable feedback and coaching people toward growth. • Strong communication and facilitation skills, with the ability to engage learners across different styles and experience levels. You Should Apply If: • You're excited about iterating on a strong program foundation and thinking creatively about enabling Support on highly technical topics. • You thrive on turning complex product and process knowledge into training that's clear, practical, and engaging. • You want to stay close to the frontline work you're training people to do, not just design programs from a distance. • You're …

Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify 's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify 's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high-growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview We're looking for a Software Engineer - AI Data to join Speechify 's AI team and build the data pipelines that power our model training and next-generation AI products. We build high-quality datasets at petabyte scale and low cost by combining engineering, infrastructure, and research. We're looking for a strong software engineer who enjoys solving complex problems, exploring new data sources, and building systems that make AI training more efficient and scalable. What Yo u’ ll Do: • Discover new sources of audio data and build reliable pipelines to bring them into our training datasets. • Build and improve large-scale data-processing systems, optimizing for data quality, throughput, and cost. • Collaborate closely with AI Scientists to improve training datasets and support the development of next-generation models. • Take ownership of engineering projects from problem discovery through implementation and continuous improvement. An Ideal Candidate Should Have: • A degree in Computer Science or a related field, or equivalent practical experience. • 5+ years of professional software engineering experience, with strong backend development fundamentals. • Proficiency in Python and Bash in Linux environments. • Experience building and operating production systems, ideally involving data pipelines or large-scale data processing. • Strong problem-solving skills, initiative, and the ability to work independently in ambiguous environments. Nice to Have • Experience with web crawlers, data acquisition, or distributed data-processing systems. • Experience with cloud infrastructure and Infrastructure as Code, particularly GCP and Terraform. • Familiarity with ML training data, dataset quality, or audio processing. What We Offer • A dynamic environment where your contributions shape the company and its products • A team that values innovation, intuition, and drive • Autonomy, fostering focus and creativity • The opportunity to have a significant impact in a revolutionary industry • Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture • The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more • An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain The Sweden Based Salary range for this role is: 30,000-115,000 USD/Year + Bonus + Stock depending on experience. Think you’re a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don’t forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Originally posted on Himalayas

Branche: Elektronik- und Technologiebranche Mitarbeiter: ca.1'000 - 2'000 Referenznummer : L9W86WR4 Kurz und prägnant: SAP Retail, SAP SD/MM, SAP R/3 & S/4HANA, Basis-Support, in Jegenstorf/Home-Office. Dein Aufgabengebiet: • Verantwortlich für den 1st- und 2nd-Level-Support für SAP-Key-User und Anwender:innen gemäss Incident-Prozess (Jira) mit Schwerpunkt SAP Retail (MM/SD) sowie für bereichsübergreifende Fragestellungen • Analyse, Priorisierung und nachhaltige Behebung von Incidents und Service Requests • Unterstützung des SAP-Basis-Teams bei System-Monitoring, SAP-User-Management und weiteren operativen Tätigkeiten • Sicherstellung eines stabilen und effizienten SAP-Betriebs durch strukturierte Fehleranalyse und kontinuierliche Optimierung • Erstellung, Pflege und Weiterentwicklung von Dokumentationen und Anleitungen zur Förderung des Know-how-Transfers • Koordination und Abstimmung mit internen Stakeholdern sowie externen Partnern und Dienstleistern Dein Profil: • Abgeschlossene IT-Ausbildung oder vergleichbare Weiterbildung • Fundierte Praxiserfahrung als SAP-Modulbetreuer:in oder Support-Spezialist:in in SAP R/3 und SAP S/4HANA, insbesondere in den Modulen MM und SD • Kenntnisse im Retail-Umfeld von Vorteil • Sehr gute Deutschkenntnisse in Wort und Schrift; weitere Landessprachen sind ein Plus • Strukturierte, lösungsorientierte Arbeitsweise mit ausgeprägter Service- und Kundenorientierung • Proaktive, adressatengerechte Kommunikation mit unterschiedlichen Anspruchsgruppen • Hohe Eigenverantwortung, Teamfähigkeit und Organisationsgeschick Gehaltsrahmen & Kontakt Das Gehalt wird vertraulich kommuniziert. Für Rückfragen stehen wir dir jederzeit unter +41 55 229 58 58 oder zur Verfügung. Wir freuen uns auf deine Kontaktaufnahme! Originally posted on Himalayas

About the company Omilia is a leader in Conversational AI. Our cloud platform powers natural, human-like customer conversations over voice and chat for some of the largest enterprises in banking, insurance, telecommunications and hospitality, handling hundreds of millions of interactions a year. We build our own deep tech across the stack, from speech recognition and natural language understanding to dialog management, and we integrate natively with the major CCaaS platforms. We are a company of roughly 500 people, distributed across Europe and North America, in the middle of an ambitious platform modernization program: Kubernetes everywhere, autoscaling for every service, a next generation observability stack, and AI woven through our own engineering lifecycle. Role Purpose The Account Executive – Spain is a senior individual contributor responsible for driving new logo and expansion revenue across enterprise accounts in Spain. The role owns the full sales cycle, from prospecting and qualification through to commercial close, targeting large Spanish organisations across priority verticals deploying contact centre AI and conversational automation. Success is measured by new logo ARR, pipeline coverage, win rate, and the quality of strategic relationships built across the Spanish enterprise market. Accountabilities • Own and deliver new logo ARR and expansion revenue targets for the Spanish enterprise market, driving the full sales cycle from prospecting and qualification through to contract signature. • Build and maintain a healthy, accurately forecasted pipeline, providing the Executive VP of Growth, Ibero-America with reliable revenue projections and transparent deal status on a weekly cadence. • Develop and execute a territory plan across priority Spanish enterprise verticals, mapping decision-making structures and aligning Solution Consulting and internal resources to the highest-value opportunities. • Serve as Omilia 's senior commercial representative and trusted advisor for Spanish enterprise accounts, building executive-level relationships and positioning Omilia as the platform of choice for contact centre AI transformation in the Spanish market. • Protect Omilia 's commercial interests by rigorously qualifying opportunities, avoiding engagements where technical challenges, integration complexity, or compliance constraints outweigh realistic partnership potential. • Act as the primary source of Spanish market intelligence, feeding structured feedback on buyer priorities, competitive dynamics, regulatory context, and product requirements to Sales leadership, Product, and Marketing. Key Responsibilities • Develop and execute a structured territory plan across priority Spanish enterprise verticals, including financial services, insurance, telecommunications, utilities, retail, tourism, and public sector, defining target account lists, building a multi-channel pipeline development strategy, and applying rigorous qualification methodology (MEDDIC/MEDDPICC) before committing internal resources. • Lead the full enterprise sales cycle for Spanish opportunities, from discovery and business case development through solution scoping, commercial negotiation, legal review, and contract signature. • Lead the preparation and delivery of proposals, RFP responses, technical presentations, and product demonstrations in Spanish, accurately mapping Omilia 's capabilities to each prospect's business requirements and acting as a trusted advisor on their contact centre challenges and CX transformation objectives. • Build compelling business cases that address objections related to integration complexity, GDPR and AEPD data protection requirements, Spanish language NLU performance across regional variants, and total cost of ownership. • Partner with Solution Consultants to scope and position technically credible solutions, contributing to POC qualification, RFP response strategy, and proposals that map Omilia 's platform portfolio (OCP, miniApps, Pathfinder, CoPilot, TalkGuard, OptimizeIQ) to each prospect's business outcomes. • Manage complex, multi-stakeholder deal cycles, engaging economic buyers, IT decision-makers, procurement, legal counsel, data protection and compliance teams, and executive sponsors to advance deals to closure. • Facilitate a seamless pre-sales to implementation transition, providing knowledge transfer to Professional Services and Customer Success on project scope, contractual obligations, and customer expectations at contract signature. • Build and sustain long-term, multi-threaded relationships with executive, financial, technical, and operational stakeholders at target Spanish accounts. • Represent Omilia at key Spanish industry events and forums, such as ExpoContact and relevant sector-specific conferences, building market presence and sourcing pipeline. • Maintain current awareness of the Spanish and EU regulatory landscape for enterprise AI and contact centre …

Estamos a recrutar Tester de Automação - Remoto (m/f) para reforçar a nossa equipa com possibilidade de trabalhar em regime remoto. O que procuramos: • Licenciatura em Engenharia Informática ou áreas similares (preferencial); • 3 anos de experiência (mínimo) com testes de automação; • Experiência na escrita de scripts de automação com linguagem Java; • Experiência na análise de requisitos, bem como na criação, execução, gestão de casos de teste e gestão de defeitos; • Experiência com Cucumber, Selenium e Gherkin; • Conhecimentos de SQL para consultas e validação de dados; • Experiência com Metodologias Ágeis (será valorizado); • Certificação ISTQB/CTFL (será valorizada). O que temos para oferecer: • Flexibilidade no regime de trabalho (remoto); • Plano de acompanhamento regular; • Participação em projetos com tecnologia inovadora e de dimensão internacional; • Remuneração compatível com a experiência demonstrada, seguro de saúde e seguro de vida; • Dia de Aniversário e Prémio de Referências. Se te revês neste perfil, envia-nos o CV atualizado para Se quiseres saber mais sobre Nós: A Movilges IT Consulting conta com mais de 30 anos de experiência no mercado Espanhol, especializada em Logística, Mobilidade e IT, oferece serviços de Consultoria, desenvolvimento de aplicações e manutenção de sistemas. Tal como o universo tecnológico, em constante evolução, também a Movilges IT Consulting pretende evoluir, aumentando a sua presença em Portugal, não só prestando os melhores serviços a parceiros e clientes, bem como oferecendo as melhores condições, benefícios e oportunidades de crescimento profissional para toda a sua equipa. Em Portugal estamos presentes em diferentes setores, tais como, tecnologia, saúde, administração pública, energia, serviços, banca e seguros. Ao remeter-nos a sua candidatura, autoriza a Movilges IT Consulting a tratar os seus dados pessoais tais como nome, e-mail, contacto telefónico e informações referentes às suas experiências académicas e profissionais, constantes no seu CV. O processamento destes dados serve apenas para os fins legítimos da empresa, ou seja, para os processos de recrutamento de profissionais qualificados para a nossa equipa. Para alguma questão relacionada com os seus dados pessoais pode contactar-nos para o email Originally posted on Himalayas

The role Perform assigned data management tasks, under supervision, on clinical studies or research projectswithin the clinical trial environment. Responsible to ensure completion of tasks, within agreed timelines and in accordance with Harvest Integrated Research Organization’s (HiRO’s) contractual obligations and Standard Operating Procedures. This role is home-based in Romania . Key Responsibilities: Perform the following tasks under supervision of a more senior data management team member: Study Setup • Review clinical trial level documentation (eg protocol) and data management (DM) trial level documentation (e.g. DMP, validation specifications) • Support maintenance of DM trial level documentation (e.g. CCGs, validation specifications) • Support User Acceptance Testing and completion of associated documentation Study Conduct and Close-out • Perform data review and query management activities • Support receipt and perform reconciliation of third-party data • May perform simple SAE reconciliation • Support the receipt, management, entry, QC and review of local laboratory reference ranges • Support EDC User management activities • Provide support for study data and DM documentation archiving General • Ensure accurate maintenance and filing of study documents • Ensure timely and accurate entry of time into timesheet • Maintain awareness of study timelines and follow up any issues that affect these or the quality of the data. Required skills and qualities • Batchelor’s degree level qualification in a scientific discipline is preferred. • Experience in using Microsoft Office • Fluent English: Read, Written, Spoken What we offer: • Mentorship and training to develop your skills in the clinical trials industry • The chance to be part of an effective, dynamic, friendly, and supportive team • Work with new and exciting technologies • Development opportunities Originally posted on Himalayas

Cross Border Talents is hiring German speakers anywhere in Bulgaria (C1 and higher, spoken and written) for our client running a project for a German HR IT company specializing in software solutions for automated HR services . Their main customers are based in Germany , and they provide technical customer support to assist users with troubleshooting and log-in issues on the software platform. Location : Work from Anywhere in Bulgaria (Remote) Start Date : By 31st March 2025 Working Hours : 08:00 - 21:00, Monday to Friday (Rotational shifts) Training : 6 weeks (2 weeks product training + 4 weeks shadowing) Full-time work, 8 hours a day, 40 hours a week. Weekends fixed off! Your Responsibilities • Provide technical customer support in German and English via phone and email • Assist clients in troubleshooting and resolving log-in issues on HR software • Deliver high-quality customer service and ensure a positive client experience • Collaborate with internal teams to escalate complex technical cases Your Profile • Fluent in German (C1+) and English (B2+) • Currently located in Bulgaria (no relocation is provided) • Experience in customer service or technical support is a plus • Strong problem-solving and communication skills • Ability to work remotely and manage time effectively • Residence card in Bulgaria OR a EU member state passport Interested? Apply now! Originally posted on Himalayas

Ort : remote Deutschland ⏱ Art der Anstellung : Vollzeit Website & kununu Über uns Die AixConcept ist Teil der Harris -Gruppe, einer der führenden Anbieter für deutsche und internationale Branchensoftware. Als führendes Unternehmen im Bereich digitaler Bildungslösungen, steht AixConcept GmbH für wegweisende Softwareprodukte und -services. Mit unserer Leidenschaft und unserem Knowhow statten wir Schulen und Bildungseinrichtungen mit fortschrittlichen Technologielösungen aus. Unsere Mission ist es, den Bildungssektor durch innovative Softwareprodukte und-services aktiv mitzugestalten. Unseren Erfolg verdanken wir in erster Linie unseren Mitarbeitenden, die ständig neue Strategien und Ansätze entwickeln, um die Bildungsumgebung in Deutschland zu verbessern. Deine Aufgaben • Betreuung und Weiterentwicklung eines bestehenden Kundenstamms im Bildungsbereich • Beratung unserer Kunden zu Software-, Cloud- und Digitalisierungslösungen • Technische Themen gehören dabei zum Alltag und werden gemeinsam mit unseren Fachteams begleitet • Identifikation und Entwicklung von Cross- und Upselling-Potenzialen bei Bestandskunden • Enge Zusammenarbeit mit dem technischen Service (Professional Services), Support und Inside Sales • Vertretung von AixConcept auf Kundenterminen, Veranstaltungen, Messen und Fachforen • Pflege von Kundendaten sowie Unterstützung bei Analysen und Reportings Das bringst du mit • Erste Erfahrung im Vertrieb, Customer Success, Account Management oder einer vergleichbaren kundenorientierten Tätigkeit • Interesse an IT-Themen rund um Software, Cloud-Lösungen und digitale Infrastruktur • Du musst kein technischer Experte sein, solltest aber Freude daran haben, technische Zusammenhänge zu verstehen und dich in neue Themen einzuarbeiten • Spaß am Aufbau langfristiger Kundenbeziehungen und am Austausch mit Menschen • Kommunikationsstärke sowie eine strukturierte und selbstständige Arbeitsweise • Interesse am Bildungsbereich und an der Zusammenarbeit mit Schulen, Schulträgern und öffentlichen Auftraggebern von Vorteil • Sehr gute Deutschkenntnisse Benefits • Flexible Arbeitszeiten und remote work • 30 Tage Urlaub (zusätzlich frei am 24. und 31.12., sowie zu besonderen Anlässen) • Verschiedene Weiterbildung und Entwicklungsprogramme • Finanzielle Leistungen (u.a. betriebliche Altersvorsorge, Corporate Benefits und Vermögenswirksame Leistungen) • Betriebliche Gesundheitsförderung (u.a. Programm zur Förderung der Mentalen Gesundheit und Bike Leasing) • Förderung einer positiven Arbeitsumgebung und -kultur Informationen zur Ansprechperson und Bewerbungsprozess Ivonne Fürst Talent Acquisition Specialist Harris DACH Originally posted on Himalayas

Location: remote in Latvia. The Infogram Client Relations Specialist provides responsive, high-quality support to Infogram users across multiple channels. This is an entry-level position, well suited for early-career professionals or final-year students looking to build experience in a SaaS client relations environment. The role focuses on resolving user issues efficiently, contributing to lead generation efforts, and maintaining up-to-date knowledge base content — ensuring clients get the help they need while supporting the broader team's goals. You'll be supported with structured onboarding and ongoing training as you grow into the full scope of the role. Key Responsibilities • Client Relations Delivery — Respond to and resolve client inquiries across multiple communication channels (email, chat, ticketing) during evening shift hours, ensuring a positive user experience. • Sales Lead Generation — Over time, learn to identify and flag potential sales opportunities surfaced through client interactions. • User Feedback & Insights — Collect and document user feedback, flagging recurring issues and trends to help inform product and process improvements. • Knowledge Base & Content Maintenance — With guidance, write and update help articles, how-to guides, FAQs, and troubleshooting documentation; gradually contribute to optimizing content for discoverability by AI-powered search engines and support tools. • Help Content Quality — Regularly review existing help center content for accuracy and relevance, ensuring resources remain current and comprehensive. • Platform Expertise — Develop and maintain strong working knowledge of Infogram's features, plans, and common workflows to deliver accurate and efficient assistance. Requirements • Any experience in a client-facing role, ideally in a SaaS or digital product environment, with strong client communication skills. • Strong written communication skills in English; additional languages are a plus • Comfortable working an evening shift schedule (3:00 PM – 11:00 PM CET) • Comfortable creating clear, well-written content, with interest in creating user facing materials like help articles, reply templates, and automated responses. • Empathetic, patient, and solution-oriented approach to client interactions • Self-motivated and able to work independently during evening hours. High-ownership mindset supported by strong problem-solving and research skills. Nice to Have • Experience with ticketing systems (e.g., Zendesk, Intercom, or similar). • Familiarity with knowledge base tools and a basic understanding of SEO or AI-optimized content principles. • Experience with data visualization or content creation tools. • Familiarity with Infogram or similar platforms (e.g., Canva, Piktochart, Venngage). • Experience contributing to help center or knowledge base content. • Basic understanding of CRM tools (e.g., Salesforce, HubSpot). What We Offer • A fully remote-first, flexible work setup - ideal for combining with studies or other commitments. • Teammates across 15+ countries. • Flexible time off for work-life balance. • Remote perks to support your home work environment. • Health insurance, sports and well-being perk. • Riga city center office option. Prezi is an equal opportunity employer - we celebrate diversity and are committed to building an inclusive workplace. Originally posted on Himalayas

Have you always been curious about how things actually work? Are you interested in compute infrastructure beyond just using someone else's cloud? This is a rare opportunity to join a team that owns its infrastructure end-to-end: physical servers wired to hundreds of Gbps of Internet capacity, our own IPv4 space that we advertise ourselves, and a private cloud running across multiple locations. On top of that, we run a hybrid of Linux and macOS, a state-of-the-art scheduling system, and seamless orchestration across both our own and 3rd party clouds. We have it all. You'll work across the entire stack — from redundant, multi-homed wholesale internet transit and data center-grade networking, to servers we source directly from manufacturers, right down to fine-tuning hardware, software, the OS, the hypervisor, and the scheduler. If the thought of LEDs and the smell of amps excites you, if you love nerding out on graphs, spotting patterns end-to-end, and continuously improving systems — then you'll have a blast here. The Build Infrastructure team manages the Bitrise CI/CD cloud build infrastructure, providing stable and reliable build environments for thousands of app developers. We oversee one of the world's largest Mac infrastructures, complemented by an extensive Linux Cloud infrastructure, ensuring scalability, maintainability, and high performance. We adhere to DevOps and Agile methodologies and are committed to automation. We are looking for a Medior/Senior Infrastructure Engineer to design, build, scale, and maintain our advanced infrastructure. Your expertise will enable our users to accelerate their app development process. This role offers significant opportunities to influence and guide technical practices, as well as lead projects and project teams to drive our mission-driven objectives forward. Salary range for these positions: • Medior: 1,300,000 - 1,950,000 HUF • Senior: 1,750,000 - 2,916,000 HUF As an Infrastructure Engineer at Bitrise , you will: • Maintain, improve, and scale our existing infrastructure (both data center and cloud services) to meet growing demands. • Manage cross-platform (Mac-based and Linux-based) build infrastructures alongside network infrastructure. • Streamline workflows through automation, enhancing efficiency and reducing manual intervention. • Proactively monitor infrastructure performance and identify potential issues to prevent customer impact. • Handle incidents effectively and conduct thorough post-mortems to improve our overall reliability. • Develop systematic procedures for troubleshooting and maintenance. • Refine deployment practices to enhance quality and velocity. • Work independently and take initiative. • Lead projects that drive cross-team innovation and hit our targets. • Work closely with various teams within the company. • Document know-how and promote knowledge sharing across the engineering teams. • Plan and execute work in an iterative, agile approach. Key Skills and Qualifications: • 3+ (Medior) / 5+ (Senior) years of experience as an Infrastructure Engineer or in a similar engineering role. • In-depth knowledge of L2–L7 networking and protocols (TCP/IP, BGP), plus hands-on experience designing, configuring and operating data-center-grade leaf-and-spine fabrics. Comfortable with DNS, VPNs, firewalls, IPSec tunnels, routing, cloud networking, DHCP and operational best practices for troubleshooting and change management. • Proficient in Linux administration, including scripting (Bash, Python). • Experienced in defining and deploying infrastructure with Terraform and Ansible. • Proficient in setting up and leveraging Continuous Integration systems for process automation. • Familiar with Google Cloud or other cloud service platforms. • Competent in configuring and utilizing system monitoring tools. • Proficient in managing source code with Git. • Excellent communication skills and the ability to work in an international, agile-focused team environment. • Experienced in shaping and guiding technical practices within teams. • A strong belief in our mission and a commitment to driving it forward, not just seeking a job for the sake of it. What Would Really Knock Our Socks Off: • Experience with macOS administration. • Background in infrastructure/network testing. • Experience with data centers. • Knowledge of complex VPN configurations. • Experience with telemetry/monitoring and BGP/EVPN-VXLAN tuning for scale, resiliency and production change management. • Experience with Go development. • Familiarity with Bitrise CI/CD. • Experience working in distributed remote teams. What we offer: • A massive amount of freedom and trust while your contributions help shape and grow Bitrise for years to come. • A commitment to invest in your personal growth and development in the form of courses, conferences, book allowance and more. • The opportunity to learn about app development by playing a crucial role in the mobile …