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Manager of Scaled Customer Success

Remote ✓EN
L

Leadfeeder turns B2B websites into lead generation engines. Every day, potential buyers visit your website and leave without filling out a form. Leadfeeder reveals which companies are behind that traffic, shows what they care about, and helps teams act while interest is high. By connecting website behavior with company data, intent signals, and automated workflows, Leadfeeder helps marketing and sales teams prioritise the right accounts and turn anonymous traffic into qualified pipeline. We’re a remote-first, international team building the next generation of lead generation technology for B2B marketers. Join us and help redefine how B2B companies generate leads from the signals already happening on their website. Position Overview Leadfeeder is modernising Customer Success to work at scale, not just at the top of the customer base. This role covers the majority of our customers, so how it's run shapes what most people experience after they buy. The goal: a lifecycle where customers reach first value fast, build a habit, renew, and grow — supported by programs where programs do the job, and a named CSM where the relationship earns it. The team delivers that lifecycle through three connected motions: • Priority coverage — a smaller group of customers per region gets a named CSM, chosen by value concentration or risk. • Digital programs — the long tail is covered without a named owner: triggered outreach, one-to-many programs (office hours, webinars), self-serve content, and a shared expansion queue. • Onboarding — every new customer on our mid-tier package gets a live, round-robin-booked onboarding call. We're hiring a Manager to own all three and decide, with evidence, how the team's time splits across them. The operating model, segmentation, and capacity framework are already live — designed earlier this year. What's open is proving them out: testing capacity assumptions against real volume, turning usage and health signals into weekly targeting the team can act on, and finding where automation and AI genuinely help rather than add noise. If you like pressure-testing a fresh model in the real world, this is the job. If you want a fully instrumented machine to optimise, it isn't. What you will do • Run a multi-motion coverage model • Own named coverage: a small CSM team working a defined portfolio — driving stalled adoption, securing renewals, stabilising at-risk relationships. • Own the digital long tail: triggered outreach, one-to-many programs, self-serve enablement, a shared expansion queue, and clean hand-offs to Support. • Own onboarding: every eligible new customer gets a live first session; keep booking mechanics, volume, and completion rate healthy. • Decide and defend the capacity split across the three. The current split is a working assumption — proving it out is one of your first jobs. • Build the digital program engine • Design programs that reach thousands of customers without a named owner: lifecycle campaigns, office hours, webinars, in-product prompts, self-serve paths. • Decide where a human conversation earns its keep versus where a program does the job, and move the line as the evidence changes. • Work closely with Marketing, Product, and Sales — most of this motion runs through channels CS doesn't own alone. -Turn signals into action • Read renewal load, expansion signals, and onboarding volume across the team every week, and act on them. • Turn usage and health signals into thresholds: which patterns warrant a human conversation, which trigger a program, which are noise — sharpen these as you learn. • Build reporting that gives an honest view of portfolio health, retention risk, and expected revenue movement. • Feed what this team sees back into Product, Marketing, and Sales. • Use AI where it creates leverage • Apply AI to scale reach across the long tail and get more from the signals we already collect: health scoring, risk alerting, outreach personalisation, call prep. • Ship AI where it genuinely changes the model's economics — don't run experiments that never launch. Use our internal AI ops team for support. • Stay ahead of the curve on digital CS. • Develop the team commercially • Coach a small team who shift between three postures: individually accountable, program-driven, high-volume onboarding. • Build skill in renewal, expansion, onboarding, and early risk conversations. • Set expectations around outcomes — adoption improved, renewals secured, expansion surfaced — not activity cadences. • Hire and develop as the team grows. Requirements Essential • Experience running CS at scale — named coverage, pooled/tech-touch, or a mix. Only run one? Show how you'd design and stand up the other. • A track record of managing and developing people across genuinely different ways of working on one team. • Real exposure to digital or programmatic CS within B2B SaaS: lifecycle campaigns, automated outreach, one-to-many enablement. You know what works …

Verantwortungsbereich:

• Run a multi-motion coverage model • Own named coverage: a small CSM team working a defined portfolio — driving stalled adoption, securing renewals, stabilising at-risk relationships.

Leadfeeder
6. Okt.
Deutschland
Details ansehen

Demand Generation Manager

Remote ✓EN
L

Leadfeeder turns B2B websites into lead generation engines. Every day, potential buyers visit your website and leave without filling out a form. Leadfeeder reveals which companies are behind that traffic, shows what they care about, and helps teams act while interest is high. By connecting website behavior with company data, intent signals, and automated workflows, Leadfeeder helps marketing and sales teams prioritize the right accounts and turn anonymous traffic into qualified pipeline. We're a remote-first, international team building the next generation of lead generation technology for B2B marketers. Join us and help redefine how B2B companies generate leads from the signals already happening on their website. Position Overview The Demand Generation Manager builds and runs Leadfeeder's global demand generation programmes: the ideas, campaigns and initiatives that create demand for the product, and the distribution that carries them. The aim is compounding demand for our product-led growth (PLG) motion: work that brings the right people to the product, gets them using it, and turns that usage into the next wave of demand. Something we want to say up front, because it shapes the whole role. Anyone experienced enough to do this job well is, in effect, one of the people we are trying to reach. We want that used. This role involves building a public presence in the market under your own name, through writing, publishing and presenting ideas, and where you are comfortable, on-camera formats. We are open to discussing what that looks like for the right person. Marketing to your own persona is a real advantage, and we would rather hire someone who already thinks that way than someone who needs persuading. This is not a series of one-off launches. What we are building is a demand engine that matures: programmes that get sharper each time they run, an audience that compounds, and a body of work that keeps earning attention long after it ships. We are a PLG business, and the demand model reflects that. We think in loops more than funnels. Content and community bring people in, the product gives them something worth talking about, and that talk brings the next cohort in. Designing for that compounding effect, and for the virality that makes it work, is core to this role rather than a bonus. The role sits in the Demand Team and reports to the Director of Demand. It is global, with no regional mandate. Four things make up the job. Demand generation is the outcome: programmes built to create and capture demand among the people who look most like our best customers. Content is the primary engine: the reports, frameworks, arguments and points of view that give the work something worth paying attention to, written largely by this person. Distribution is how it reaches anyone at all: every piece designed with a route to its audience, and the channels worked to carry it. Community is how far it travels: building audience and presence where our buyers already are, rather than relying entirely on channels we rent. The person who has the idea is the person who makes it happen. Concept, positioning, the writing, the distribution plan, and the numbers afterwards. That does not mean doing everything alone, and you will pull in the people who own the pieces that are genuinely theirs. It does mean rolling your sleeves up rather than briefing someone else to do the work. And nothing is finished when it ships. The point is to learn from it and make the next one better. This is not a channel role. Paid media and SEO sit with their existing owners, and building audiences and campaigns inside ad platforms is their job rather than this one. What this role brings them is the idea, the creative and a clear brief. The model is built to stand up on owned and organic channels, with paid amplification as upside rather than assumption. Why This Role • You get to build a public profile as part of the job. Publishing under your own name, in your own style, in the formats that suit you. Not something you fit around the work, and not something we will quietly discourage once you are in. • A running start, and an open brief. We have tested a lot over the years, so you inherit a real read on what works here and what doesn't. From there, nothing is off the table. • A PLG model to build loops into. People can try Leadfeeder without talking to sales, so the work you make can travel into the product and back out again. Designing that compounding effect is the interesting part of this job. • An existing audience to build on: real traffic, an established brand in the space, and a creator programme running at full ambition that you can plug your work into. • A strategic seat, not a delivery seat. A right hand to the Director of Demand, with real input into how we generate demand rather than a plan handed to you. • Your ideas get made. You decide what to run, how it lands, and what happens next. Nobody else will execute your idea for …

Leadfeeder
6. Okt.
Deutschland
Details ansehen

Pre-Sales Engineer (EMEA)

Remote ✓EN
A

As a Pre-Sales Engineer, you will be responsible for securing the technical 'win' in Mid-Market and Enterprise client organizations, inspiring them to choose Action1. The ideal candidate is results-oriented and highly driven, with a strong focus on both personal and team success, aiming for exceptional professional growth. Key responsibilities: • Drive deals to closure through pre-sales support and technical account management. • Conduct technical qualifications of prospects by thoroughly understanding their business and technical needs. • Deliver client-specific product demonstrations. • Support our sales team and customers primarily in the EMEA regions Requirements • Essential system administration experience, with the ability to assist IT administrators in recognizing Action1 as their preferred patching solution. • 1-3 years of B2B pre-sales experience (preferred but not mandatory). • Strong understanding of IT administration and security principles. • Ability to work both independently and collaboratively as part of a team in a fast-paced, dynamic environment. • Genuine interest in information technology and systems administration, with a passion for staying updated on industry trends. Benefits • Fully remote work, giving you the flexibility you need in the modern world • A multitude of interesting challenges and opportunities. • Non-stop professional growth and learning of new technologies. • Stable income and flexible working hours, opportunities for promotion. • Friendly and professional peers.

Action1
6. Okt.
Vereinigtes Königreich
Details ansehen

QA Engineer - Mobile & AI

Remote ✓EN
A

Alongside partners with organizations to drive digital transformation and build high-performing tech teams . Our client is a leading digital healthcare and telemedicine companyy, enabling patients to receive medical advice and, at the doctor’s discretion, prescriptions and sick notes directly through the app. We are looking for a QA Engineer to join the Patient Experience team and help ensure the quality of their iOS, Android and web applications . The initial focus of the role will be on hands-on manual testing , particularly across mobile applications. Over time, you will have the opportunity to expand your responsibilities into test management and automation, using tools such as Xray and Claude to improve and streamline QA processes. We are looking for someone with a solid QA foundation, strong mobile testing experience, curiosity about AI and, most importantly, a willingness to learn and continuously improve the way quality is delivered. Responsabilities: • Perform hands-on manual testing across native iOS and Android applications, as well as web applications; • Plan and execute functional, regression, exploratory and other relevant testing activities; • Identify, investigate, document and track defects throughout the development lifecycle; • Collaborate closely with developers, product and other stakeholders in an Agile environment; • Contribute to test planning and continuously improve QA processes and test coverage; • Gradually develop and maintain structured test cases and test plans using Xray; • Explore the use of Claude and other AI tools to support testing, automate repetitive activities and improve QA workflows; • Contribute over time to the evolution of test automation within the team; • Proactively identify opportunities to improve product quality and testing efficiency. Requirements • 3–5 years of professional QA/testing experience; • Solid hands-on experience testing mobile applications, particularly iOS and Android; • Strong experience with manual testing , including functional, regression and exploratory testing; • Experience working closely with software development teams in an Agile environment; • Familiarity with bug tracking and test management processes; • Familiarity with AI tools , ideally Claude , or a strong interest in incorporating AI into QA workflows; • Willingness to learn test management and automation tools and progressively take on more automation responsibilities; • Strong analytical and problem-solving skills; • Good communication and collaboration skills; • Fluent English. Benefits • Employment Contract. • Health Insurance. • Meal Card. • Remote - Must be based in Portugal .

Alongside
6. Okt.
Portugal
Details ansehen

Engineering Intern

RemoteEN
S

At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here ! Signifyd is one of the world’s leading tech start-ups! They develop best-in-class AI fraud prevention software; which helps make the world a better place. As an intern, you'll be given a masterclass into the software development lifecycle. You'll get to work with amazing colleagues on complex challenges. Within your first week as an intern, you'll be deploying code changes that affect millions of online orders. It's an exceptional place to work, with an awesome culture & work-life balance. As an Engineering Intern, you’ll make things happen! Our Intern Software Engineers will have the opportunity to gain industry-leading insight, guidance and support to learn our technology stack and grow very quickly into fully productive members of our team; no bench sitting! If you want help, you'll get it - from all quarters - but we’ll encourage you to figure out what needs to be done, identify who is in the best position to make it happen; and if that’s you, roll up your sleeves and get stuck in! Our Signifyd stack : Java, Cassandra, ElasticSearch, BigQuery, MySQL, Play! framework, gRPC, Linux, Docker, Kubernetes, GCP, AI (Claude, Cursor) What support can you expect: We’ll provide you with a solid investment in your individual growth and development including an individual development plan, mentoring from industry professionals, and a spot on a small peer-led team to provide great opportunities to learn. What you’ll get to do: • From the outset you’ll contribute to our features and products and participate fully in your team’s responsibilities • Participate in daily stand-ups from the get-go • Be part of a team who are responsible for the full lifecycle of their products: design, development, unit testing, integration testing, deployment, monitoring and iterative improvement • Be part of a team who are responsible for the full technology stack related to their product or feature; from the user level APIs right down to the databases, streams, and queues, that back the functionality To know if we’re a great fit for you, you’ll: • Be working towards a Bachelor's Degree in Computer Science or Software Engineering • Have an interest or desire to work with Java, Python, SQL or any of our development stack, or you’ll have worked with some of our stack before on your own time or for your own projects • Be willing to ask for help if you need it • Be comfortable making a mistake, but be willing to learn from it • Be open to learning from others and always curious to know more What will you get in return: • A competitive base salary • Free snacks and drinks in the office • Have a great setup and working environment to help you do your job • Take part in (or drive) our social/community events Application and Interview details: • Please list University modules and results on your CV • Start Date: July 2027 • Dates may be subject to change LI-Remote We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We also want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Signifyd's Applicant Privacy Notice

Signifyd
5. Okt.
Vereinigtes Königreich
Details ansehen

Senior Graphic Designer

Remote ✓EN
S

Senior Graphic Designer Function: Graphic Design | Static & Motion Creative | Brand Design | Performance Marketing Responsibility: Design and optimise high-performing static and visual creatives for leading ecommerce brands Reports to: Head of Creative Strategy Location: Remote Employment: Full Time Contractor Salary: $2500 - $3000 per Month About: We are seeking an experienced Senior Graphic Designer to join our growing team on a contractual basis. This is a hands-on, individual contributor …

Gehalt/Monat

ca. €2.500

Soar With Us
5. Okt.
Niederlande
Details ansehen
JobsbyAdzuna

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Senior Account Executive, Germany PUBSEC (Berlin, Germany)

Remote ✓EN
C

WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? As a Senior Account Executive at Cohere you will have ownership of the full sales cycle - from identifying leads to closing deals, with Defense, Federal Civilian and Local Government Agencies in Germany. In this role you will be focussed on business development activity across all PUBSEC Government Agencies and Departments in Germany. We’re looking for an approachable and compelling communicator who loves working with public sector customers to uncover their needs and feels comfortable developing tailored value propositions around how Cohere’s platform can help them drive better mission and citizen outcomes. You’ll lay the foundation for Cohere’s growth by owning your territory and collaborating with teammates across Customer Success, Sales Development, Marketing, and Sales Engineering. You’ll be the voice of the field and help our Product and Engineering teams prioritize the Cohere roadmap with customer-centric care. In this highly self-directed role, you will thrive in a quickly evolving environment. As a Senior Account Executive, you will: • Drive net-new customer acquisition through targeted outbound activity, senior leader engagement, and relationship building in Germany. • Develop and execute a sales plan for Germany, prioritizing accounts and opportunities through collaboration with Cohere leadership. • Act as a trusted advisor and thought partner to public sector customers and prospects by understanding their goals and shaping AI solutions that deliver measurable value • Work closely with channel and regional partners, as well as major system integrators to scale outreach, accelerate adoption, and maximize customer success • Leverage senior-level relationships with executives and government decision-makers to drive strategic opportunities and long-term partnerships • Collaborate with Product and Engineering teams on strategic efforts to deliver enterprise and public-sector solutions • Partner with SDRs and Marketing to drive top-of-funnel activity and overall territory growth • Own the full sales cycle; including discovery, technical and business validation, proof-of-concept, procurement, and deal close within a team-selling environment You may be a good fit if you have: • 10+ years of direct public sector sales experience in Germany, with a proven track record of closing $3M+ annual quotas. • Deep knowledge of PUBSEC procurement and budget cycles, decision-making processes, and how to work with regional partners and resellers. • Established network in Germany, including federal agencies, prime contractors, and industry associations. • Experience selling SaaS, AI/ML, or enterprise software solutions to government clients. • High tolerance for ambiguity, you are both a strategist and a hands-on operator capable of building a market from the ground up • Strong organizational skills, with the ability to manage multiple internal and external stakeholders across fast-moving deals • Creativity and strong technical acumen to structure unique, mutually beneficial partnerships • Excellent communication skills, you listen deeply, understand what matters to senior decision-makers, and confidently present to both technical and non-technical audiences. • English and German language proficiency essential. • Must be based in Germany with willingness to travel (25-35%). FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: • A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. • Full health and dental benefits, including a separate budget for mental health. • RRSP matching, 401K, Pension Scheme. • 100% Parental Leave top-up for up to 6 months, for either parent. • Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. • 6 weeks of paid vacation (30 working days!) • Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: • Cohere is remote-friendly, but we also have …

Cohere
5. Okt.
Deutschland
Details ansehen

Enterprise Customer Success Manager

Remote ✓EN
S

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: Semperis is looking for a passionate and results-driven Enterprise Customer Success Manager to join our EMEA team. What you will be doing: As an Enterprise Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximise opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts. Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. You will be responsible for: • Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals • You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets • Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs • Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations • Monitor record-keeping to ensure that relevant customer information is captured to enable informed, personalised customer interactions with Semperis Support, Customer Success (CS), Sales, etc • Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) • Identify potential customer references and assist with development of customer case studies • Gain and maintain an understanding of Semperis technology, products, and services • In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program What you will bring to the table: Technical & Cyber Security Skills • Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities • Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures • Strong foundational knowledge of cyber security domains: • Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc • Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP) • Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2) Customer-facing & Soft Skills - • 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company • Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language • Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives • Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities • Conflict resolution & expectation management during incidents or escalations. • Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals Business & Strategic Skills: • Renewal & expansion forecasting (understand ARR, NRR, consumption metrics) • Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners …

Mitarbeiter

1-50

Semperis
5. Okt.
Deutschland
Details ansehen

Recruitment Consultant (m/w/d) Homeoffice (Minijob)

Remote ✓
B

Beutler Saghari & Partner ist eine bundesweit, erfolgreich tätige Direct Search Agentur (Headhunter) Zur Erweiterung unseres Teams suchen wir, zur langfristigen Zusammenarbeit, kommunikationsstarke und abschlussorientierte "Recruitment Consultant (m/w/d)" im Rahmen eines Minijobs. Aufgrund einer individuellen und den persönlichen Bedürfnissen angepassten Einarbeitung, ist Berufserfahrung nicht zwingend erforderlich. Gerne können sich daher auch vertriebsaffine Quereinsteiger für diese interessante Herausforderung bewerben. Der Job setzt i.d.R. an 3 Tagen/ Woche (Montags - Freitags) eine verbindliche Arbeitszeit von 17:00 Uhr bis 20:30 Uhr voraus. Kein Minijob im klassischen Sinne, sondern die Möglichkeit sich beruflich und persönlich weiterzuentwickeln. Aufgaben • Vorstellung attraktiver Karrieremöglichkeiten • Durchführung von Interviews (nach Terminvorgabe) • Motivierung zu neuen beruflichen Perspektiven • Datenbankrecherche • Erstellung von Kandidatenprofilen • Kandidaten Nachbetreuung Qualifikation • Sehr gute Selbstorganisation , strukturierte und verbindliche Arbeitsweise • Überzeugende , sprachgewandte u. abschlussorientierte Kommunikationsfähigkeit • Empathisches und verbindliches Auftreten • Sehr gute Deutschkenntnisse in Wort und Schrift • Sehr gute PC Kenntnisse Benefits Wir bieten eine Tätigkeit (Remote) mit einem einem hohen Maß an Eigenverantwortung an. Einen unbefristeten Arbeitsvertrag. Zudem flache Hierarchien und eine offene Unternehmenskultur. Weiterentwicklung in Teil- oder Vollzeit möglich! Sollten Sie sich dieser Herausforderung stellen wollen, freuen wir uns sehr über Ihre Bewerbung. Originally posted on Himalayas

Verantwortungsbereich:

• Vorstellung attraktiver Karrieremöglichkeiten • Durchführung von Interviews (nach Terminvorgabe)

Beutler Saghari & Partner GmbH
5. Okt.
Deutschland
Details ansehen

Senior Technical Account Manager - Customer Success (EMEA)

Remote ✓EN
C

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. We're looking for a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. Senior TAMs at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Senior TAMs at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: • Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. • Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. • Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights. • Innovation Adoption & Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact. CORE RESPONSIBILITIES Senior TAMs at ClickUp act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set. • New Customer Onboarding • Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support. • Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations. • Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management. • Account Health Management • Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement. • Build and execute adoption plans and account reviews to maintain or improve health. • Identify risks early and build recovery plans in partnership with the account team. • Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform. • Workflow Mapping (IER Framework) • Conduct Intake Execution Reporting (IER) cycles for key workflows. • Lead discovery sessions to map current-state vs. future-state processes. • Recommend optimizations and create workflow templates to scale across teams. • AI Enablement & Agent Deployment • Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases. • Partner with customers to define and deliver new AI automations that align with business KPIs. • Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams. • Track and report AI usage and credit consumption against plan. • Customer Success & Expansion • Serve as the technical partner to assigned accounts, connecting adoption to business value. • Generate qualified leads through data-driven insights and AI usage analysis. • Drive cross-functional alignment to position renewals, expansions, and AI upsells. • Cross-Functional Collaboration • Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support. • Partner with account teams to maintain alignment between delivery and success. CORE SKILLS & COMPETENCIES • Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into …

ClickUp
5. Okt.
Irland, Vereinigtes Königreich
Details ansehen

Engineering Manager (Distributed P2P Systems)

Remote ✓EN
P

Employment Type: Full-Time Team: Core Compute & Distributed Systems Language: English ABOUT THE ROLE We are looking for an experienced Engineering Manager to lead a team building the distributed systems that power a decentralized compute and storage platform. You will lead a team of senior engineers working on P2P networking, distributed storage, compute orchestration, and core platform services. You’ll combine people leadership with strong technical ownership, helping shape architecture, guide execution, and stay hands-on with critical systems and production code. This is a great opportunity for a technical engineering leader who enjoys working close to complex distributed systems, making pragmatic architectural decisions, and building a strong engineering culture in an async, writing-first environment. WHAT YOU’LL DO • Lead, mentor, and grow a high-performing team of distributed systems and backend engineers • Drive the technical direction and execution of core P2P, compute, and distributed platform systems • Stay hands-on with architecture, design, implementation, and technical problem-solving • Guide the development of high-throughput distributed protocols, including peer discovery, communication, replication, and data distribution • Oversee systems responsible for compute orchestration, provisioning, scaling, and workload distribution • Champion reliability, resilience, observability, and production readiness across the platform • Establish strong engineering practices around testing, CI/CD, releases, incident response, and root-cause analysis • Work closely with Infrastructure, Product, Security, and Platform teams on roadmaps, priorities, and cross-team dependencies • Run effective 1:1s, retrospectives, performance reviews, and career development conversations • Translate technical and business priorities into clear execution plans and measurable outcomes • Foster a culture of ownership, technical excellence, pragmatic decision-making, and continuous improvement WHAT WE’RE LOOKING FOR • 7+ years of software engineering experience, with 3+ years in an Engineering Manager or technical leadership role • Proven experience leading teams building and shipping distributed systems or infrastructure software to production • Strong understanding of P2P and distributed systems, such as peer discovery, DHTs, gossip protocols, NAT traversal, replication, consensus, or content-addressed systems • Strong backend and systems programming experience, ideally with Go, or alternatively C/C++ or Rust • Solid understanding of concurrency, networking, distributed communication, and fault-tolerant system design • Experience with compute orchestration, distributed storage, distributed databases, or platform infrastructure • Familiarity with technologies such as libp2p, gRPC, Protobuf, IPFS/CIDs, Kubernetes, or containerized infrastructure • Experience with observability and production operations, including tools such as Prometheus, Grafana, OpenTelemetry, or distributed tracing • Strong understanding of Linux systems and networking fundamentals • Experience establishing engineering standards around automated testing, CI/CD, release processes, and incident management • Strong technical judgment and the ability to balance hands-on engineering, people leadership, and strategic decision-making • Excellent written and verbal communication skills, with the ability to work effectively in a remote and async environment NICE TO HAVE • Experience with distributed storage, object storage, distributed filesystems, or data integrity systems • Knowledge of S3 APIs, NFS, FUSE, POSIX semantics, block storage, or storage engines • Experience with erasure coding, sharding, garbage collection, or large-scale data migration • Experience managing multi-cloud, bare-metal, or geographically distributed infrastructure • Familiarity with GPU infrastructure, distributed AI compute, model serving, or inference routing • Experience with infrastructure-as-code such as Terraform, Pulumi, or similar tools • Experience working with decentralized, blockchain, Web3, or other P2P architectures WHY THIS ROLE MATTERS • Shape a distributed platform from the core: Influence the architecture of the systems that power decentralized compute and storage • Lead a strong technical team: Mentor senior engineers and build an environment where engineers can do their best work • Stay hands-on: Continue solving complex technical problems while growing as an engineering leader • Work on genuinely distributed infrastructure: Tackle challenges around networking, replication, resilience, data distribution, and compute at scale • Influence architecture: Make meaningful technical decisions rather than simply managing delivery • Work across the platform: Collaborate with Infrastructure, Security, Product, and Backend teams • …

Pragmatike
5. Okt.
Polen, Tschechien, Slowenien, Bulgarien, Lettland, Spanien, Ukraine, Litauen, Griechenland, Kroatien, Estland, Serbien, Armenien, Portugal, Italien, Frankreich, Malta, Türkei, Slowakei
Details ansehen

Software Engineer, Engineering Operations

Remote ✓EN
C

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Named GP Bullhound’s Top 100 Next Unicorn list, https://www.gpbullhound.com/articles/top-100-next-unicorns-the-uk-france-and-germany-lead-with-the-most-promising-technology-companies-in-europe/ 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ https://page.camunda.com/wp-2025-gartner-magic-quadrant-for-boat for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies https://flexa.careers/companies/camunda, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading. About the Role: Camunda is going through the AI-First transformation, and we are looking for a Software Engineer to join our Engineering Operations Team. As part of this high-impact platform team, you will play a key role in fostering engineering excellence by creating, implementing and maintaining scalable core processes to enhance development efficiency, reliability, and quality within the Camunda 8 code bases, as well as the Engineering-wide organization processes. As Camunda 8 evolves into the leader of the agentic orchestration market, your mission is to ensure our internal development lifecycle is just as autonomous and gets us there in a frictionless manner. You will work with infrastructure and core software engineering teams to ensure smooth workflows, robust dependency management, and continuous improvement of CI processes in the era of AI-first development; enabling the Camunda 8 engineering teams to focus better on the core product development. What you'll be doing: • AI-Augmented Engineering: Lead the shift toward an automated engineering lifecycle by implementing and orchestrating unified processes in the Camunda 8 repos - including AI-assisted processes like release management, autonomous dependency updates, and proactive CVE remediation. • Continuously optimize CI/release health and development velocity using a metric-driven approach to identify and eliminate bottlenecks in our AI-first workflows • Collaborate with the key stakeholders to implement the CI strategy and engineering best practices, by creating a positive impact within the Engineering organization. • Identify friction points in engineering workflows and evolve them into automated, self-sustaining systems that can handle the increased volume of an AI-augmented workforce - by effectively partnering with software engineers, engineering leaders and cross-team stakeholders What you bring: Must Haves: • Strong Software Engineering experience with a track record of delivering results (preferably, in Java) • Specialization: Fullstack or Backend • Passion for engineering operational excellence beyond writing code, including CI/CD optimization, dependency management, release process enhancements, metrics collection, and build efficiency (DevOps mindset), and track record of owning and developing engineering processes end-to-end • Strong experience in CI build tools (GitHub Actions, Java ecosystem - Maven, Docker) and automations (Shell/Python) in complex projects (e.g. monorepositories) • Being a strong collaborator across teams and delivering impactful solutions in a platform-like environment. • Experience in developer experience tools and process optimization & driving AI adoption You thrive in taking ownership of the codebase, as well as how you deploy and operate software. You are comfortable with the “you build it, you run it” mindset. Nice to Haves: • Experience designing efficient cross-team operations • Practical experience with Camunda or other BPMN systems This role is an existing vacancy LI-AG1 #LI-Remote #C1 What We Have to Offer: Compensation We offer fair, transparent, and competitive compensation. For new hires, we typically place candidates in the first half of the range, allowing room for growth over time. Annual Total Cash (base salary + 100% variable, where applicable): • United States: $143,800.00 to $231,900.00 • United Kingdom: £90,300.00 to £148,500.00 • Singapore: S$178,600.00 to S$267,900.00 If you’re based elsewhere, you’ll be …

Camunda
5. Okt.
Deutschland
Details ansehen
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