Remote jobs

WHO WE ARE Yubo is the instantly social, social app: the leading real-time social discovery platform where you can meet new people for friendship, crushes and community. Our mission is to help young adults find community - whoever they are, wherever they are and whenever they feel social. That's why we’re building a more spontaneous and human social world, one based on interaction, exploration and possibility. We've pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow. Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, and our proactive approach focuses on user protection, support, and education. We also work closely with the broader technology industry to share our knowledge and NGOs create industry-leading child protection standards. Join us in this exciting journey and help us shape the future of social interactions! ABOUT THIS ROLE Yubo doesn't have a PR team yet, and that's exactly why this role exists: to build one from scratch and help Yubo become culturally relevant, resilient to reputational bumps, and a real driver of growth. It's a rare chance to shape a PR function from day one inside a fast-moving global tech company. You'll design how it works, lead our agency partner, and craft the stories, moments and relationships that make people pay attention to Yubo. The role covers everyday consumer stories, corporate communications, and handling sensitive issues or crises when they arise. To start, you'll focus on the US, UK and France, with room to grow from there. You'll report to the Director of Brand & Communications and work closely with teams across the business, especially Brand, Product, Data, Trust & Safety and Legal. You'll own the relationship with our PR agency, making sure they feel like a true extension of the team, and you'll help set up the habits and processes that make PR part of how Yubo works day to day. This is a freelance role on a 6-month contract, with a target start in Q4 2026. YOUR RESPONSIBILITES Set up how PR works at Yubo • Build PR operations and onboard Yubo's PR agency, setting clear ways to spot stories, check facts, and turn insight into coverage. • Dig into Yubo's data to find trends and stories worth telling. • Build a simple way to report on PR performance, linking coverage and sentiment to awareness and growth. • Review and embed Yubo's Crisis Comms Playbook. Plan and run the PR agenda • Build Yubo's 2027 PR calendar and strategy, balancing campaigns, cultural moments, and day-to-day press activity. • Lead proactive and reactive media relations so Yubo speaks with a clear, consistent voice. • Spot and activate cultural moments through PR, research, events, creator partnerships and other earned activity. • Team up with Product and Data to build proof points and stories that show what Yubo means to people. Look after Yubo's reputation • Advise senior leaders on reputational opportunities and risks. • Support corporate communications and reactive issues management when needed. • Work with Trust & Safety and Legal so Yubo talks about sensitive topics responsibly. • Help rally the right people internally when a crisis hits. WHO YOU ARE You're a proactive PR lead with sharp cultural instincts and a track record of creating stories that genuinely earn attention, not just promote launches. You'll bring: • Solid PR experience, with real results to show from leading a function or campaign. • A good read on Gen-Z culture and how 18 to 24 year-olds socialise and engage online. • Experience turning insight and data into media stories, including digging into data yourself to find the angle. • A track record of using different levers to earn attention: influencers, experts, events, activations, research, stunts. • Experience managing and getting the best out of an external PR agency. • Good judgement under pressure, with experience in issues or crisis communications. • Strong writing and speaking skills, comfortable with both consumer storytelling and sensitive corporate messaging. • The ability to influence cross-functional teams and senior stakeholders. • A self-starter mindset, with examples of building something from the ground up. Nice to have, but don't let that stop you: • Experience in high-growth tech, consumer apps, youth culture, media, entertainment or lifestyle. • Experience in the US market, including relationships with US media and journalists. WITHIN A MONTH, YOU WILL • Get familiar with Yubo's product, mission and community, and where our communications and reputation stand today. • Meet key people across Brand, Product, Data, Trust & Safety and Legal. • Start onboarding our PR agency …

WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Cohere has a strong AI narrative, the most deployable product, and a CEO who co-authored the foundational paper of modern AI. The company is positioned to become the transatlantic leader in sovereign AI for enterprise and government, and needs a storytelling engine to deliver that story at scale. This role sits within the team that is building that engine. This is an opportunity to define the narratives that influence how enterprises, developers, and the broader ecosystem understand the future of AI and Cohere’s role in building it. In this cross‑functional, individual‑contributor role, you’ll partner deeply with product, research, engineering, and go‑to‑market teams to translate complex technical work into clear, compelling stories. You’ll help Cohere articulate what we’re building, why it matters, and how our technology is reshaping enterprise AI. You’ll craft narratives that resonate with technical and non‑technical audiences alike, and build programs that elevate Cohere’s product leadership and technical credibility. This is a rare opportunity to build a product and technology communications function at a fast-growing company in the most dynamic space in technology. This is a role for someone who takes great joy at distilling technically complex ideas into mainstream messages that can be understood by all media globally. As Product & Technology Communications Manager, you will: • Develop product and technology communications strategies that support Cohere’s business goals, product roadmap, and technical differentiation • Partner with product, engineering, research, and modeling leaders to craft messaging, narratives, and materials that explain Cohere’s technology in accessible, high-impact ways • Lead communications around product launches, including messaging frameworks, FAQs, press releases, and executive talking points • Translate complex technical concepts into clear, compelling content for customers, partners, analysts, and media • Collaborate with corporate comms to drive proactive storytelling that elevates Cohere’s technical leadership and product momentum • Work closely with marketing to ensure consistency across product marketing, developer content, and external communications • Support thought leadership for product, research, and modeling executives • Use qualitative and quantitative insights to refine messaging and understand what resonates with technical audiences • Prepare and support crisis and issues communications related to product, security, or technical incidents, partnering with Corporate Communications and relevant teams You may be a good fit if you: • Have 5–7 years of experience in product and technology communications, or technical content — ideally in AI, enterprise software, or developer‑focused environments • Are an exceptional writer with a talent for simplifying complex technical topics without losing nuance • Have experience partnering with product and engineering leaders and can operate as a trusted advisor • Understand enterprise AI, machine learning, or developer ecosystems and are eager to go deeper • Are highly organized and detail‑oriented with strong project management skills and a bias for action • Are comfortable navigating ambiguity and thrive in fast‑moving, high‑growth environments • Have experience with product launches, technical content development, or developer‑focused communications • Build strong cross‑functional relationships to drive clarity, consistency, and alignment across teams FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: • A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. • Full health and dental benefits, including a separate budget for mental health. • RRSP matching, 401K, Pension Scheme. • 100% Parental Leave top-up for up to 6 months, for either parent. • Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. • 6 weeks of paid vacation (30 …

Deine Mission Als Teil des Infrastructure-Teams unterstützt Du die Sicherstellung der technologischen Handlungsfähigkeit unserer Cloud- und Rechenzentrumsumgebungen. Du agierst an der Schnittstelle zwischen Datenanalyse und operativem Betrieb, um die transparente Skalierbarkeit für Themengebiete von Compute und Storage bis hin zu GPU-Ressourcen zu gewährleisten. Durch die Strukturierung komplexer Kapazitätsdaten trägst du direkt zur fundierten Entscheidungsfindung für strategische Investitionen und den Ausbau unserer hochsicheren Infrastruktur bei. Deine Aufgaben • Aufbereitung und Konsolidierung von Infrastrukturdaten aus diversen Quellen für das regelmäßige Reporting und das Capacity Management Board • Erstellung und Pflege von Forecasts sowie Dokumentation und Nachverfolgung eingehender Kapazitätsanfragen • Weiterentwicklung und Instandhaltung bestehender Capacity-Dashboards zur Darstellung von Compute-, Storage-, GPU-, Netzwerk- und Data-Center-Ressourcen • Standardisierung der internen Capacity-Prozesse zur kontinuierlichen Verbesserung der zugrundeliegenden Datenqualität • Automatisierung wiederkehrender Auswertungen und Abläufe im operativen Betrieb Das bringst Du mit • Laufendes Studium der Informatik, Wirtschaftsinformatik, Wirtschaftsingenieurwesen, Data Science oder einer vergleichbaren Fachrichtung • Ausgeprägtes analytisches Verständnis gepaart mit einer strukturierten und sorgfältigen Arbeitsweise bei der Verarbeitung quantitativer Daten • Praxis im Umgang mit Tabellenkalkulationen (Excel) sowie die Fähigkeit, komplexe Informationen zielgruppengerecht aufzubereiten • Interesse an Cloud- und Infrastruktur-Themen sowie an der Optimierung von Prozessen und Reportings • Erste Berührungspunkte mit Skriptsprachen und Datenanalyse (Python, Pandas, SQL, Streamlit), Monitoring-Lösungen (Grafana, Prometheus) oder Versionskontrolle (Git) sind von Vorteil • Fließende Deutsch- sowie gute Englischkenntnisse und ein zwingender Wohnsitz in Deutschland Was Dich bei uns erwartet In dieser Rolle arbeitest du direkt mit dem Head of Infrastructure zusammen und erhältst tiefe Einblicke in die Skalierung geschäftskritischer IT-Ressourcen. Du bekommst den Freiraum, eigene Ideen zur Automatisierung sowie zur Erhöhung der Datenqualität im Capacity Management einzubringen und diese schrittweise in die Praxis umzusetzen. Dein Bereich unterstützt dich mit technischer Expertise, sodass Du theoretisches Wissen aus dem Studium unmittelbar im operativen Betrieb moderner Cloud- und Rechenzentrumsinfrastrukturen anwenden kannst.

We are looking for a Senior Sales Coordinator to join our international team and support the smooth management of customer orders, sales operations, and key account activities. The role combines customer coordination, order management, SAP activities, data analysis, and sales support, acting as an important link between customers, Sales, Logistics, Finance, and other internal teams. The ideal candidate is organized, proactive, customer-oriented, and comfortable working in a dynamic international environment with multiple stakeholders. Key Responsibilities: • Maintain accurate master data, including pricing and customer information, in internal systems (e.g., SAP/SPS). • Process and manage customer orders, delivery dates, and outbound schedules to ensure timely order fulfillment. • Respond promptly to customer inquiries and provide accurate information regarding product availability, pricing, delivery schedules. • Serve as the main point of contact for key accounts, ensuring smooth order handling, shipment, and invoicing. Build and maintain strong relationships with customers to ensure high satisfaction and ongoing support. • Track and analyze order trends, forecast accuracy, and customer demand to support planning and decision-making. • Issue invoice and proforma invoice. Review AR/ follow up overdue invoice and process logistic-related invoice. • Collaborate effectively with cross-functional teams and remote colleagues to ensure aligned and efficient operations. • Follow up with internal and external stakeholders to resolve incomplete, inaccurate, or missing information. • Support the Sales team with customer documents, CRM updates, sales reporting, sample coordination, and administrative tasks to ensure smooth and professional customer engagement. • Bachelor’s or Master’s degree in a relevant field. • Minimum of 2 years of experience working with SAP in a supply chain management, customer support, or related role within a dynamic international environment. • Ability to work effectively under pressure, prioritize tasks, and proactively solve problems. • Strong team player with the ability to work independently and manage multiple stakeholders while delivering accurate and timely results. • Hands-on experience with relevant SAP transactions. • Excellent verbal and written communication skills in English. German, French, or Polish are considered an advantage. • Experience with data analysis and reporting tools such as Power BI, R, SQL, or similar tools is a plus. Delta, founded in 1971, and listed on the Taiwan Stock Exchange (code:2308), is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents. Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability™ Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years. For detailed information about Delta, please visit: www.delta-emea.com

About the Role You will take over CODE's paid campaigns, with Meta Ads and Google Ads as your core channels. Working with Growth, Admissions and our in-house content team, you will attract prospective students to our Bachelor's and Master's programmes. MAIN RESPONSIBILITIES • Plan and run Meta Ads and Google Ads campaigns, including setup, budget allocation, uploads and day-to-day optimisation. • Check links, UTMs and conversion tracking; monitor spend, lead quality and application outcomes. • Run focused tests and share clear results with Growth and Admissions. • Strategize and conceptionalize performance creatives to find our next winner ad (video or image) • Work with the in-house content team on ad concepts and creative feedback; the team produces the assets. REQUIREMENTS • Hands-on experience managing paid campaigns, ideally across Meta Ads and Google Ads. • Comfortable managing budgets, conversion tracking and performance metrics. • German at B2 level and English at C1 level or higher. • Clear communicator who works effectively with Growth, Content and Admissions colleagues. • Ability to step and speak in front of the camera • Basic skills to edit videos and images with tools of your choice • Strong copywriting ability with a sense what speaks to audiences and what has a potential to go viral. What you can expect: • Permanent contract • Full-time position • Campus located in lively Neukölln—work in one of Berlin’s most dynamic neighborhoods • Responsible role in a motivated and supportive team • Modern work environment with flexible hours and remote work options • 25 days of annual leave (20 statutory + 5 extra from us) • Retirement & pension plans to help you plan for the future • BVG ticket benefit: 5% discount plus an additional €15 monthly contribution from CODE • Access to Masterplan learning platform for professional growth • Summer and winter employee events for team bonding and fun • 10 sessions per year with Nilo.Health for your mental wellbeing

About the Role We are looking for an Admissions and Student Recruitment Manager to join the Admissions team at CODE University of Applied Sciences. You will lead proactive outreach and sales-driven recruitment to grow enrolment across our Bachelor's and Master's programmes, while also guiding applicants through the admissions process. MAIN RESPONSIBILITIES: Proactive recruitment and outreach: • Reach out to prospective students considering a change of programme or university and help them assess whether CODE is a better fit. • Plan and test additional outreach and sales methods with the Admissions and Growth teams. • Support recruitment activities such as consultation calls, open-house events, school visits and fairs as needed. • Use funnel data and feedback to focus outreach and improve conversion. Admissions Management: • Support the admissions funnel from applicant contact through interviews, application review, decision-making and enrolment. • Communicate with applicants and prospective students by email and during interviews, providing clear and personal guidance. • Coordinate admission letters, study contracts and other admissions documents with the relevant teams. • Maintain accurate applicant and admissions data in our systems and report on funnel progress and conversion. • Improve admissions workflows and the applicant experience in collaboration with the Admissions team and internal stakeholders. REQUIREMENTS: Essential requirements: • Minimum of 3 years of experience in student recruitment, admissions, sales or related fields, preferably in higher education in Germany. • Proficiency in English (at least C1) and German (at least B2). • Results-driven and hands-on approach. • Strong organisational skills with the ability to manage multiple tasks and meet deadlines. • Excellent interpersonal and communication skills, with the ability to connect with diverse audiences and collaborate with multiple stakeholders. • Strong analytical skills with the ability to interpret data and adjust strategies accordingly. Additional requirements: • Knowledge of the formal eligibility criteria for studying at universities in Germany. • Familiarity with CRM systems and admissions management software, preferably HubSpot. • Experience working in an international or multicultural environment. • Experience with DEI topics to support diversity, equity and inclusion in recruitment and admissions processes. What you can expect: • Permanent contract • Full-time position • Campus located in lively Neukölln—work in one of Berlin’s most dynamic neighborhoods • Responsible role in a motivated and supportive team • Modern work environment with flexible hours and remote work options • 25 days of annual leave (20 statutory + 5 extra from us) • Retirement & pension plans to help you plan for the future • BVG ticket benefit: 5% discount plus an additional €15 monthly contribution from CODE • Access to Masterplan learning platform for professional growth • Summer and winter employee events for team bonding and fun • 10 sessions per year with Nilo.Health for your mental wellbeing

• Design and develop scalable, reliable data platforms and pipelines for analytics and operations • Implement data processing workflows using distributed frameworks (Apache Spark/pySpark, Databricks) • Evolve the organization’s cloud data platform leveraging Azure technologies (Data Factory, Synapse, Event Hub, Azure Data Lake Storage) • Model data to support analytics, reporting, and downstream consumption • Integrate and process data from multiple sources ensuring quality and consistency • Monitor and optimize pipeline performance, ensuring reliability and scalability • Collaborate with analysts, scientists, and engineers to translate requirements into solutions • Improve data engineering standards, testing, and operational reliability • Evaluate and introduce new tools and technologies in the data engineering ecosystem • 4+ years of hands-on experience in data engineering or building data processing platforms • Strong SQL skills and solid Python experience for pipeline development • Experience with distributed processing frameworks (Apache Spark/pySpark, Databricks preferred) • Practical experience designing and implementing pipelines in cloud environments (Azure preferred) • Experience with production-scale analytical systems and data modeling • Understanding of ETL/ELT design, dimensional modeling, and data warehousing principles • Experience with modern data lake architectures and formats (Parquet, JSON) • Familiarity with workflow orchestration tools (Airflow) • Experience with database development and optimization • Ability to design scalable solutions with minimal supervision • Strong collaboration and communication skills • Professional proficiency in English Are you passionate about building scalable, high-performance data solutions? We are looking for a Data Engineer to join our team and help design and develop robust data platforms that power analytics, reporting, and data-driven decision-making. Why join us? You will work on challenging projects, collaborate with talented experts, and have access to professional growth opportunities, a supportive environment, and competitive benefits.

Sales Supervisor — Spain & Europe Based in Marbella / Málaga | Adrian Magnus | €30,000–€45,000 Net per Year Adrian Magnus is an international premium cigar brand expanding across Spain and Europe. We are looking for a Sales Supervisor based in Marbella, Málaga, or the surrounding area to lead our remote sales agents and grow our network of retail and commercial partners. This role combines sales team leadership, remote sales operations, and hands-on business development . You will manage agents…

Marketing Director — Adrian Magnus Cigars - Luxury FMCG Industry International Premium Cigar Brand | Fully Remote | USD 4,000–5,000 per Month Build an international premium brand. Lead a global team. Turn creative ambition into measurable growth. Adrian Magnus is an international premium cigar brand expanding its presence across global markets. We are looking for a Marketing Director to shape our next stage of growth—strengthening our positioning, leading our international marketing team, and …

We're hiring O nline Dutch teachers to teach professionals. Your learners are expats and international hires moving to the Netherlands or Flanders, and they want to get past "Hallo" and into real conversations at work. Teach live 40- or 80-minute online classes at every level. We provide the platform and course materials. What you get USD 12 per teaching hour, paid as a freelancer Your schedule, your call: pick the slots that fit around study, other teaching or travel Teach from home or anywher…

About &Open We're the global gifting platform for companies that care. Our platform sources and sends gifts globally at scale, while our team supports with taste, thought and attention to detail. From creative and sourcing, to logistics + fulfilment, buying and sending - the &Open platform and integrations takes care of it all. As a B Corp, we're all about less but better gifting. At the end of the day, it's not how much you send, it's how you make people feel that matters. Our customers include OpenAI, HubSpot, Stripe, Notion, Canva, Clay and many more. About the team You'll work closely with the People, Operations and Finance teams, and partner with department heads across the business, including GTM (Sales, Account Management and Marketing), Creative, Buying & Merchandising, Logistics, and Engineering. About the role We're hiring a Recruitment Coordinator to run the engine behind our hiring. You'll own scheduling, candidate communication, and the day-to-day logistics that make every interview feel organized and personal, so candidates experience the same care our gift recipients do. You'll partner closely with hiring managers and our People team across time zones, and help us build scalable recruiting processes as the company grows. You'll also be an ambassador for &Open. For many new hires you'll be the first person they meet here, and the experience you give candidates shapes how they see us before they join. Getting that right is one of the most important parts of this role. What you'll do? • Schedule phone screens, interview loops, and debriefs across Irish, US and European time zones and calendars • Conduct initial candidate screens for Hiring Managers, so that they have a qualified pipeline of candidates to work from • Schedule and run internal new role Intake meetings to ensure the hiring managers and other team members are aligned on the role, what types of candidate they are seeking • Be the main point of contact for candidates, keeping them informed and supported from first call to offer • Maintain accurate, up-to-date candidate records and pipeline data in our applicant tracking system • Prepare interview kits, scorecards, and briefing notes for hiring teams • Help draft and post job descriptions and manage job board listings • Coordinate offer letters, background checks, and handoffs to onboarding • Track recruiting metrics such as time-to-hire and pipeline conversion, and flag bottlenecks • Support employer brand efforts, including careers page content, events, and candidate experience feedback • Spot gaps in our process and help build templates and workflows that scale What you'll need • 1–3 years in recruiting coordination, HR, or a similar high-volume operations role • Exceptional organization and attention to detail; you juggle many moving parts without dropping one • Clear, warm written and verbal communication • Comfort with an applicant tracking system (e.g., Greenhouse, Lever, Ashby) and Google Workspace • Discretion with confidential information • A proactive, low-ego approach and comfort in a fast-moving startup Nice to have • Experience recruiting across multiple countries or for a distributed team • Exposure to sourcing or employer branding • Familiarity with B2B SaaS or e-commerce Benefits • Competitive salary • Flexible, remote-friendly working • A team that practices what it sells: we celebrate each other, often Location Remote working across Irish, UK, EU and US timezones. All Welcome Here Statement We believe diverse teammates, opinions and backgrounds generate a larger global impact and more considerate acts of care. &Open is an equal opportunity employer and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Werken op snijvlak van klantcontact, regievoering en het continu verbeteren van onze dienstverlening? Het kan als Service Manager Digitale Overheid voor de Business Units Sociaal Domein, Belastingen & Vastgoed en Bedrijfsvoering. Deze units bieden standaardoplossingen voor de lokale overheid. Sociaal Domein: het deel van Digitale Overheid dat zich richt op de gebieden Werk, Inkomen, Zorg en Jeugdzorg. Hiervoor hebben we diensten ontwikkeld voor gemeenten, maar we hebben ook diverse e-diensten die bewoners kunnen gebruiken. We zijn druk bezig ervoor te zorgen dat al onze producten als SaaS geleverd kunnen worden. Belastingen & Vastgoed: dit deel van Digitale Overheid biedt betrouwbare en veilige diensten aan voor lokale overheidsinstanties die belastingen en eigendommen registreren, zoals gemeenten en waterraden. Publiekszaken: dit deel van Digitale Overheid ontwikkelt en implementeert verbeterde software voor lokale overheden. Dit zijn gemeenten. Ze gebruiken onze software Centric Burgerzaken. Deze software registreert en beheert informatie van bewoners, zoals burgerlijke staat, identiteit en reisdocumenten, rijbewijzen, certificaten voor voorgeschiedeniscontroles en verkiezingen. De applicatie is ook beschikbaar als SaaS en wij zijn marktleider. Jij bent iemand die de taal van de klant spreekt, scherp is op afspraken en met een kritische blik onze dienstverlening naar een hoger niveau tilt. Met jouw commerciële instelling herken je kansen bij de klanten en denk je mee hoe onze dienstverlening beter en waardevoller kan worden. Je bent gedreven, neemt verantwoordelijkheid en hebt de ambitie om jezelf verder te ontwikkelen in deze rol en binnen onze organisatie. Tegelijkertijd werk je graag samen met collega’s om klanten optimaal te ondersteunen en verwachtingen waar te maken. Maak werk van deze mogelijkheden! Wat jij doet Als Service Manager ben jij hét externe gezicht richting onze klanten en verantwoordelijk voor het tactische klantcontact en de regie op de afgesproken dienstverlening. Je zorgt ervoor dat afspraken, verwachtingen en dienstverlening helder zijn en actief worden bewaakt. In nauwe samenwerking met de interne Customer Support Manager – jouw directe counterpart, die verantwoordelijk is voor support, monitoring en het soepel laten verlopen van de run-fase – zorg jij ervoor dat klanten goed geïnformeerd blijven, zich ondersteund voelen en tevreden zijn over de dienstverlening. Je onderhoudt regelmatig contact met klanten over de voortgang van de dienstverlening, KPI’s, eisen en wensen, maar ook over innovaties en mogelijke verbeteringen. Daarbij vertaal je klantbehoeften naar concrete acties binnen onze organisatie en stuur je actief op kwaliteit, uniformiteit en continue verbetering van onze dienstverlening. Daarnaast word je betrokken bij aanbestedingen en offertetrajecten. In deze trajecten heb je een adviserende rol, waarbij je beoordeelt of de gevraagde dienstverlening realistisch, uitvoerbaar en passend is binnen onze operationele mogelijkheden. Je adviseert over de impact op de dienstverlening, mogelijke risico’s en de beste manier om waardevolle en duurzame oplossingen voor onze klanten te realiseren. Samen met de Customer Support Manager vorm je de verbindende schakel tussen klant, support en onze interne organisatie. Wat doe je nog meer? • Het maken en onderhouden van klant- en service afspraken • Meewerken aan aanbestedingstrajecten • Klanten helpen door het aanbieden van de juiste diensten • Bewaken van KPI’s, rapportages opstellen en presenteren, met uitleg over niet behaald KPI's • Coördineren van klantescalaties binnen het servicewindow • Aanspreekpunt voor klanten op operationeel en tactisch niveau • Initiëren en coördineren van wijzigingen in dienstverlening of contractafspraken • Bespreken van innovaties en optimalisaties met de klant • Adviseren bij aanbestedingen en offertetrajecten (beoordelen van operationele haalbaarheid, risico’s en impact) • Bewaken van contractuele afspraken en kostenbeheersing • Algemene samenwerking met alle Servicemanagers over generieke taken en verdelen taken uit de algemene mailbox. Interne samenwerking Je werkt intensief samen met de Customer Support Manager, die verantwoordelijk is voor: • de 1e, 2e en 3e lijn support • monitoring, incident- en probleemmanagement • deployments en operationeel Applicatiebeheer Samen zorgen jullie voor een soepele, transparante en professionele dienstverlening. Dit krijg je • Een brutosalaris vanaf € 4.065,- tot € 5.960,- per maand afhankelijk van kennis en ervaring • Mogelijkheid tot thuiswerken en een goede werk-privébalans doordat je de ruimte krijgt om te bepalen hoe jij jouw werkweek indeelt • Uitgebreide opleidings- en ontwikkelmogelijkheden • 26 vakantiedagen, 8% vakantietoeslag (uitbetaling in mei) en loyaliteitsdagen: hoe langer je in dienst bent, hoe meer vrije tijd • Een laptop en telefoon van de zaak • Een thuiswerkplekvergoeding van € 15,- per maand plus € 2,45 netto …