Emplois à distance

Join Vonage and help us innovate cloud communications for businesses worldwide! Product Manager – Channel Management Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Product Management Mission: We bridge technology and business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge, and competitive awareness to collaborate with and lead efforts to envision, design, develop, and execute state-of-the-art products and features. Our output changes the communications game. Why this role matters Reporting to the Head of Vonage Contact Center, you will play a pivotal role in shaping how businesses connect with their customers across every digital and voice channel. Channel Management is at the heart of the Vonage Contact Centre platform — enabling administrators to configure, register, and manage the full suite of communication channels that power customer interactions. Your work will directly determine how easily our customers set up and run WhatsApp, webchat, email, SMS, RCS, voice, and more. By owning the provisioning flows, registration processes, and CPaaS account management capabilities, you will ensure that Vonage remains the easiest and most powerful platform for omnichannel customer engagement. Potential Next Career Move: Senior Product Manager. Your key responsibilities Channel Configuration & Administration • Own the end-to-end product vision and roadmap for channel setup and management within the Vonage Contact Centre platform. • Drive the development of intuitive provisioning flows for digital channels including WhatsApp, webchat, and email setup frameworks. • Define and improve the administrator experience for channel binding, configuration, and lifecycle management. Messaging Channel Registrations • Own the product roadmap for messaging compliance and registration capabilities, including 10DLC registration, toll-free number registration, and RCS registration for VCC. • Partner with engineering, legal, and compliance teams to ensure our registration processes meet carrier and regulatory requirements across markets. • Monitor evolving messaging standards and proactively drive platform updates to keep Vonage compliant and competitive. Voice & Number Management • Define and deliver capabilities for voice number porting, purchasing, and setup — ensuring customers can manage their number estate seamlessly within the platform. • Own the product experience for API route setup, enabling advanced call routing configurations for enterprise customers. Market Research & Customer Engagement • Monitor industry trends and competitor offerings to keep our channel management capabilities competitive and forward-thinking. • Balance new feature development with maintaining a seamless experience for existing users. Product Strategy & Roadmap • Define the strategic direction for channel management experiences, aligning with overall business goals and the Vonage Contact Center vision. • Gather and prioritize requirements from cross-functional teams, ensuring technical feasibility and market demand are both met. • Collaborate with engineering, design, and quality assurance teams to ensure delivery excellence. Market Research and Customer Engagement • Work closely with internal stakeholders, channel partners, and customers to understand evolving needs across channel setup and management. • Monitor industry trends and competitor offerings to keep our channel management capabilities competitive and forward-thinking. • Balance new feature development with maintaining a seamless experience for existing users. What you'll bring • A strong drive to learn, grow, and tackle challenging domains within product management. • At least 4 years of experience in product management. • Familiarity with digital messaging channels and their configuration or provisioning requirements (e.g., WhatsApp Business API, SMS, RCS, webchat). • Understanding of messaging compliance frameworks such as 10DLC and toll-free verification. • Experience with voice communication products, including number management, porting, and routing. • Proven ability to balance the needs of existing users with opportunities for innovation. • Excellent written and verbal communication skills and a collaborative mindset. • Fluency in English. • Domain expertise in CCaaS is a benefit. • Experience working with CPaaS platforms or API-driven communication products is a plus. • The position can be carried out remotely from anywhere in Poland; however, living close to Wrocław is a plus. How you'll benefit • Unlimited Discretionary Time Off. • Private Medical Insurance with the option to add dependents at your own cost. • Multisport Gym Membership. • Educational Assistance Reimbursement Program. • Polish Language Classes for non-native speakers. • Lunch and …

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: We’re looking for a Full Stack Software Engineer to join our Connectors Engineering team and help enhance Vonage Connectors Collection. As part of the team, you’ll contribute to both new feature development and production improvements, with a strong focus on quality, fault tolerance, and performance. You’ll gain hands-on experience with real-time communications and event-driven systems. Your key responsibilities: Our Engineers work on an exciting mix of both greenfield and existing projects, giving them an opportunity to explore new technologies . You will develop both frontend and backend solutions, take part in enhancing our range of connectors and services. You will collaborate with the other team members, product manager and other teams to deliver world-class products across multiple platforms. What you'll bring Required: • TypeScript (NestJS, ExpressJS) coding skills, willingness to learn other languages and environments. • Strong AI driven software development experience, must be able to use AI agents effectively and efficiently to create, implement and deliver tasks • Strong knowledge around architecture design • Excellent debugging and problem-solving skills • Experience with Cloud technologies such as AWS, Kubernetes • Experience with automated testing frameworks and platforms • Effective remote collaboration and communication skills • Experience working in low-latency, high-throughput distributed systems Experience we consider a plus: • Java, Python, Go • Redis, Postgres, Kafka, Clickhouse How you’ll benefit: • Private Medical Insurance • Group Pension Plan • Life Insurance and Group Personal Accident • Ericsson Care Line (EAP) • Discretionary Time Off (DTO) • Volunteer Time (VTO) LI-YB1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: BSS Engineering and Product is a critical enabler of Vonage's commercial platform, ensuring our business support systems are scalable, reliable, commercially aligned, and able to support growth across products, regions, and customer segments. As Senior Director, BSS Engineering & Product, you will lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations. Your key responsibilities: BSS Engineering Leadership • Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems • Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management • Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model. BSS Product Ownership & Roadmap • Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs • Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations • Establish governance, prioritization forums, success measures, and communication rhythms, including the use of AI-enabled insight and automation to improve delivery, decision-making, and platform optimisation. Team Leadership & Operating Cadence • Lead and develop a global BSS Engineering and Product team, including engineering managers, product owners, platform leads, architects, and delivery specialists • Run an effective operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress • Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and practical AI enablement across engineering and product ways of working. What you'll bring: Required: • Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS • Deep BSS domain expertise, including platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent • Experience leading BSS platform delivery, including migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures where appropriate • Strong product ownership capability, with experience translating commercial, finance, regulatory, operational, and customer needs into a clear roadmap and measurable outcomes • Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment, with a track record of using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes. Experience we consider a plus: • Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications • Experience with API monetisation, partner billing, usage-based charging, subscription management, or digital self-service. How you'll benefit • Private Medical Insurance: Adeslas • Group Pension Plan: Generali • Life Insurance and Group Personal Accident: VidaCaixa • Ericsson Care Line • Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO) • Volunteer Time (VTO) • Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. LI-KF1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

JOIN THE TEAM BUILDING AN AI-FIRST COMPANY Hostinger serves more than 5.5 million clients across 150 countries, but we're still excited about what we're creating next. AI is changing how we build products, support customers, work together, and solve problems. It helps us move faster, spend less time on repetitive work, and focus on bigger ideas. If you want your work to influence both what we build and how we build it, we'd like to meet you. Our culture: Guided by 10 company principles https://www.hostinger.com/principles. YOUR ROLE AT HOSTINGER You'll own how 5M+ existing customers experience Hostinger across email, SMS, WhatsApp and in-product messaging - from first purchase through onboarding, engagement, cross-sell, upgrade and renewal. Braze and Vonage are already in place. The team is six strong. Our agents already launch campaigns. You'll need a strong vision on what’s next and the ability to drive the change. You know what a strong lifecycle and data setup looks like and you'll build it with Data and Engineering. Email carries most of our volume today, which suits some markets and underserves others. You’ll build a deliberate mix and scale what works. This role fits two kinds of leaders. We're excited about both: • Lifecycle leader - you've run lifecycle, CRM or retention at scale and want an environment where you can build anything you want rather than maintain existing setups. • Product marketing leader or startup CMO - you've owned the commercial story end-to-end and the existing-customer side is where you want to go deeper next. This is a specialist team, and leading specialists at Hostinger means being able to do the work - you'd rather build and ship than direct from the sidelines. You'll have the agency to change whatever you think should change. Seniority here is the scope and complexity of what you own, not the size of your org chart. YOUR DAY-TO-DAY • Make strategic decisions that drive domain portfolio growth, customer satisfaction, and cross-product attachment rates at scale, across a portfolio of nearly 10 million domains. • Translate market insights and business strategy into detailed product requirements and prototypes. • Scope and prioritize features and offers based on registrar operations, customer needs, and integration opportunities with hosting, website builder, email, and other services. • Ensure roadmap transparency by providing constant updates on development progress. • Act as the customer advocate by understanding domain buyers' journey and identifying natural expansion touchpoints. • Work closely with registry partners and internal teams to maximize customer lifetime value through strategic service bundling. • Monitor industry trends, ICANN policies, and new TLD launches while identifying growth opportunities. WHAT WILL HELP YOU SUCCEED • You've led a lifecycle, retention or product marketing team at scale, and you've developed people rather than just managed them. • You already work AI-first. You're applying AI to content, personalization, segmentation or decisioning today, and you have a view on where it goes next - conviction, not curiosity. • You're deep on data - cohorts, funnels, experiment design - and you can tell a real result from a flattering one. • You hold your ground with senior stakeholders who push hard, and you do it with evidence rather than volume. • Email is a channel you've owned end-to-end. SMS and WhatsApp are a strong bonus, not a requirement. • Strong commercial mindset - you understand how retention activity connects to revenue, margin, LTV, and sustainable growth • A high sense of ownership - you drive projects from concept to shipped, and you'd rather do it than delegate it. • Existing users are where you want to spend the next chapter of your career - expansion and retention, not acquisition. BENEFITS YOU'LL LOVE 360° Growth: You'll never stop learning here. Get access to Reforge https://www.reforge.com/ and CoachHub, go to global conferences, and borrow from our physical and digital libraries. Depending on your location, you can mentor or be mentored through TesoXchange https://tesoxchange.com/. People give each other open feedback https://www.hostinger.com/blog/reaching-your-peak/, share what they know https://www.hostinger.com/blog/learning-culture/, and take on new projects as their skills grow. Freedom & responsibility: Work where you do your best work: our offices in Vilnius, Kaunas, Jakarta, or Luxembourg, your home, or anywhere in the world. You plan your own day and own your results, and good ideas go live fast. Wellness simplified: Your wellbeing comes first. You get time off to recharge, a Headspace https://www.headspace.com/ subscription, and events focused on wellbeing. Depending on your location, you also get health insurance from day one, a gym membership, regular health checks, and clubs for sports, arts, and hobbies. Work hard – play hard: We celebrate …

Über DIA Wir sind ein großartiges Team. DIA steht für flache Hierarchien, jede Menge Gestaltungsspielraum und viel Spaß und Leidenschaft für interaktive Projekte und neue Technologien! Gemeinsam arbeiten wir in spannenden und herausfordernden Projekten, die unsere Kunden entscheidend voran bringen. Werde ein Teil unseres Teams aus dem Home-Office (remote), in Wetzlar, in Berlin, in München oder in Villingen-Schwenningen. Hilf uns, mit deinem Wissen und deiner Erfahrung das volle Potenzial unserer Kunden zu erschließen. Lass dich von den spannenden Einblicken in den verschiedensten Projekten inspirieren und wachse gemeinsam mit uns und unseren Kunden! Deine Aufgaben • Eigenständige Durchführung technischer Discovery-Sessions zur Analyse von Kundenanforderungen, in Zusammenarbeit mit Vertrieb und Architektur • Erstellung und Ausarbeitung von Lösungskonzepten für Salesforce- und CCaaS-Szenarien • Technische Unterstützung von DIA Sales in Angebotsprozessen, insbesondere bei qualifizierten Opportunities • Erstellung von Aufwandsabschätzungen und technischen Angebotsbestandteilen • Planung und Durchführung kundenspezifischer Demos auf Basis vorgelagerter Discovery • Mitarbeit bei Proof-of-Concepts (PoCs) und ggf. Hackathons • Pflege von Salesforce Opportunities aus technischer PreSales-Sicht gemäß definiertem Prozess • Beobachtung von Markt- und Technologietrends im Salesforce- und CCaaS-Umfeld • Enge Abstimmung mit Solution Architects und Delivery bei der Übergabe qualifizierter Opportunities in die Umsetzung • Kontinuierliche Erweiterung der eigenen fachlichen Expertise zu Salesforce-Plattformen und CCaaS-Lösungen • Teilnahme an internen Enablement- und Trainingsmaßnahmen Dein Profil Must-have: • Erste Berufserfahrung im technischen PreSales oder in einer kundenorientierten technischen Rolle • Erfahrung mit Salesforce (z. B. Sales Cloud, Service Cloud, Agentforce) • Gutes Verständnis von Contact-Center-Prozessen und -Architekturen bzw. ausgeprägte Bereitschaft, sich zügig einzuarbeiten • Strukturierte, analytische Arbeitsweise und sicheres Auftreten in Kundenpräsentationen • Sehr gute Deutsch- und gute Englischkenntnisse • Wohnsitz in Deutschland Nice-to-have: • Erfahrung mit CCaaS-Plattformen (z. B. Genesys Cloud, Vonage, Aircall) • Grundverständnis von Cloud-Architekturen, Integrationen & APIs und Umsystemen (CRM, ERP, MS Teams, Datenplattformen) • Präsentations- und Moderationserfahrung (Workshops, Demos) Das erwartet dich bei DIA • Flexibilität: Du hast die Möglichkeit, bis zu 100% remote von einem beliebigen Ort in Deutschland aus zu arbeiten. Alternativ kannst du unsere modernen Büros an einem unserer Standorte nutzen oder für dich das Beste aus beidem kombinieren. • Workation: Unsere ausgeprägte remote Infrastruktur ermöglicht dir zudem, abseits vom Jahresurlaub die Welt zu entdecken. Mit unserem Workation-Benefit kannst du deine Lieblingsplätze zum Arbeitsplatz machen, nahezu weltweit. So stehen Dir nicht nur die Tore der digitalen Welt offen. • Spannende Projekte: Dich erwarten verantwortungsvolle und abwechslungsreiche Tätigkeiten im internationalen Umfeld mit viel Gestaltungsspielraum in einem innovativen Umfeld. • Starkes Team: Werde Teil einer offenen und agilen Unternehmenskultur, in der Wissen aktiv geteilt und eng zusammengearbeitet wird. • 30 Tage Urlaub: 30 Tage Urlaub sind bei uns Standard. Wir glauben, dass eine gute Erholung wichtig ist, damit du dich entspannen und neue Energie tanken kannst. • Weiterentwicklung: Bei uns kannst du dich sowohl vertikal (z. B. als Expert:in oder Lead) als auch horizontal in andere Kompetenzfelder weiterentwickeln. Zusätzlich fördern wir deine Weiterbildung und unterstützen dich bei Fach-Zertifizierungen – dafür stehen dir 10 Tage (80 Stunden) pro Jahr zur Verfügung. • 50€ Sachbezug: Du bekommst jeden Monat 50€, die du als Sachbezug für Einkäufe, Freizeit, Genuss, Mobilität oder Firmenfitness mit Urban Sports Club ausgeben kannst. • Bikeleasing : Bei uns hast du die Möglichkeit, ein hochwertiges Fahrrad deiner Wahl zu leasen. • Direktversicherung (betriebliche Altersvorsorge): Es ist uns ein besonderes Anliegen, nicht nur während deiner aktiven Arbeitszeit für dich da zu sein, sondern auch für deine Zukunft vorzusorgen. • Mitarbeitendenrabatte: Unser Partner Corporate Benefits bietet ein umfangreiches Programm exklusiver Mitarbeitervorteile, das dein Arbeitsleben bereichert und deine Work-Life-Balance unterstützt. • Soziales Engagement : Uns ist auch wichtig Erfolg zu teilen, daher unterstützen wir soziale Projekte wie Blutspenden, den Hilfskonvoi für die Ukraine und die Himalayan Care Foundation. • Team Events: Wir veranstalten jährlich drei Haupt-Teamevents, bei denen alle Mitarbeiter zusammenkommen. Werde ein Teil unseres Teams aus dem Home-Office (remote), in Wetzlar, in Berlin, in München oder in Villingen-Schwenningen. Lass dich von den spannenden Einblicken in den verschiedensten Projekten inspirieren und …