Emplois à distance

At Dentons Europe Services in Prague, we embrace a culture of collaboration and continuous improvement. Our team of professionals is dedicated to collaborating seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more to support legal teams in managing large volumes of data, ensuring accuracy, and enhancing the overall legal process. Role The Remote Service Desk Technician provides first-line technical support to users across European offices from the Prague-based Remote Service Desk. The role delivers remote troubleshooting, incident management, and service request handling within agreed SLAs, working in close cooperation with Onsite Support and L2 Service Management teams. Responsibilities • Provide first-line technical support, answering user queries relating to hardware and software problems. • Log all IT incidents and service requests into the ticketing system. • Resolve incidents and requests within agreed SLAs using remote diagnostic tools. • Escalate complex issues to L2 Service Management with appropriate documentation and context. • Hand over issues requiring physical intervention to Onsite Support teams. • Cooperate with Onsite Support and L2 Service Management to ensure seamless user experience. • Deliver excellent customer service ensuring users can continue to work with minimal disruption. • Follow processes, policies, and best practices in all interactions. • Document IT processes and procedures as required. • Support workflow improvement and automation initiatives where appropriate. Requirements • First-Line Support: Remote technical support for hardware, software, and Microsoft 365 services. • Incident and Request Management: Logging, tracking, and resolution of IT incidents and service requests within SLA targets. • Escalation and Handover: Timely escalation to L2 Service Management for complex issues and handover to Onsite Support for physical interventions. • Cross-Team Cooperation: Close operational cooperation with Onsite Support and L2 Service Management to ensure seamless end-to-end service delivery. • Process Compliance: Adherence to IT processes, policies, and best practices in all interactions. Benefits • 25 days of vacation/year • 3 sick days/year • Meal lump-sum • MultiSport card • Multipass card • Home Office allowance

Introduction Dentons Business Services EMEA in Warsaw is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration. At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability. Role overview We are currently seeking a Second Line Support Engineer to provide IT support to internal customers throughout the UK and the Middle East. The 2nd Line Engineer is an experienced and integral member of the 2nd Line Support Team. This individual demonstrates exceptional attention to detail, a strong sense of ownership, professionalism, and is focused on resolving complex technical issues. The role requires proficiency with internal processes, procedures, and technologies relevant to their scope of work. Acting as a key escalation point, the 2nd Line Engineer bridges communication between the Service Desk and 3rd Line Engineers. Additionally, they provide guidance and support to less experienced Service Desk staff and are capable of working independently with minimal supervision. The successful candidate is responsible for delivering assigned tasks and projects within agreed timelines and quality standards. They actively participate in technical initiatives and knowledge sharing across the team. Responsibilities • Provide second line technical support by handling assigned tickets and escalated cases from Service Desk Specialists, 3rd Line Engineers, Team Leaders, or stakeholders. • Analyze user problems or inquiries that were previously managed by 1st Line support and remain unresolved. • Ensure thorough follow-through to resolution within agreed Service Level Agreements (SLAs). • Deliver excellent customer service, enabling users to continue working effectively. • Instill customer confidence by demonstrating understanding of their issues, maintaining prompt communication, and driving issues to satisfactory resolution. • Perform root cause analysis where possible and collaborate with other teams to suggest satisfactory problem resolutions. • Support users across Microsoft cloud technologies, including Microsoft 365, Azure Active Directory (Entra ID), Exchange Online, and Azure Virtual Desktop (AVD). • Propose changes and service improvements as needed. • Stay informed about changes within the IT environment. • Adhere to local and regional IT operational standards. • Contribute to the Knowledge Base by creating new articles and updating existing ones. • Work assigned shifts between 08:00–24:00, with the flexibility to work from home or office. Requirements Technical Skills • Advanced understanding of IT principles, including hardware, software, networking, security, virtualization, cloud computing, and mobile devices. • Proficient in troubleshooting Windows 11, Active Directory, Azure Active Directory (Entra ID), Outlook/Exchange Online, VPN technologies, Azure Virtual Desktop (AVD), virtual machine solutions, and remote support tools. • Experience supporting Microsoft 365 services such as Teams, SharePoint Online, and OneDrive. • Basic awareness of Microsoft Intune and Azure environments is advantageous. • PowerShell scripting and Windows Server Administration are desirable skills. • Experience working with applications used by legal firms, including time capture, document comparison, and legal information systems. • Knowledge of PC hardware setup and configuration, including printers and wireless devices. Personal Skills & Attributes • Excellent spoken and written English skills (desired C1/C2 level). • High level of empathy, professionalism, and diplomacy. • Strong team-working skills with a positive, “can-do” attitude. • Good organizational and prioritization skills. • High attention to detail. • Task and resolution-oriented mindset. • Willingness to develop further and grow within the IT industry. • Minimum of 1–2 years of experience in a corporate IT environment, such as Help Desk, Service Desk, or Desktop Support. Desirable Certifications and Knowledge • Microsoft certifications such as MS-900: Microsoft 365 Fundamentals, AZ-900: Microsoft Azure Fundamentals, and MD-102: Endpoint Administrator Associate. • Familiarity with ITIL principles and service management practices. Benefits • Private medical healthcare provided by Medicover • MultiSport card • Benefit Cafeteria system • Option to join a private insurance plan • An additional day off for your birthday • Tailored learning & development opportunities • Hybrid …

At Dentons Europe Services in Prague, we embrace a culture of collaboration and continuous improvement. Our team of professionals is dedicated to collaborating seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more to support legal teams in managing large volumes of data, ensuring accuracy, and enhancing the overall legal process. Job overview Dentons is seeking a proactive and highly organised Virtual Assistant to provide high-quality administrative, organisational and coordination support to Lawyers and Business Professionals across the Europe Region. You will help stakeholders manage their day-to-day activities efficiently, delivering timely support across calendar management, document production, meeting coordination and business services processes. Working with colleagues across multiple jurisdictions, you will contribute to a consistent, responsive and client-focused service. Key Responsibilities • Manage calendars, appointments, meetings, conferences and travel arrangements, including coordination across multiple time zones. • Prepare itineraries, agendas, presentations, reports, spreadsheets and other business documentation. • Draft, edit, format, proofread, translate and transcribe documents and correspondence, ensuring compliance with Firm standards. • Monitor inboxes, support routine correspondence and coordinate follow-up actions to ensure administrative requests are completed on time. • Maintain electronic filing and document-management systems, including Filesite and Dentons Direct, and support accurate record keeping. • Coordinate with Business Services teams on processes relating to matter opening, conflict checks, billing and invoicing. • Work with Risk, Finance, Billing, OGC, HR, BD and Marketing teams to facilitate timely completion of workflows and requests. • Collaborate with other Virtual Assistants to maintain service continuity, balance workloads and provide cover during absences or peak periods. Requirements • One to three years’ experience in an administrative, executive assistant, secretarial, coordination or business support role. Experience in a professional services, legal, corporate or international environment is preferred. • Experience supporting multiple stakeholders, managing competing priorities and coordinating complex administrative processes. • Strong Microsoft Outlook, Word, PowerPoint and Excel skills, together with document formatting and proofreading capabilities. • Familiarity with document-management systems, virtual collaboration tools and remote working environments. • Excellent communication, organisation, prioritisation and time-management skills, with a high level of attention to detail. • A proactive, reliable and collaborative approach, with discretion, sound judgement and the ability to remain effective under pressure. • A degree, or ongoing studies, in Law, Business Administration, Finance or a related discipline is preferred. Benefits • 5 weeks of vacation • 3 sick days • Meal allowance of CZK 110/day • Home office allowance of CZK 4,70/hour • Multisport card worth CZK 420 and/or Multipass card (Flexi pass) worth CZK 500 per month