Customer Engagement & Service Agent

Your mission

Customer help center for public institution Start of work – November 2026 Tasks:

• answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website
• channels: phone (inboud, outbound), livechat (inbound)

Address -  Aleja Wincentego Witosa 16, Lublin Lublin, lubelskie Employment contract Full time, part time junior consultant(Junior), consultant (Mid / Regular) Hybrid or on site position Open now Looking for many people open positions: 2 Shift work: no Working days: Monday through Friday Working hours: 8:16, 9:17 or adjusted if part time Possible night time hours: no Form of payment: monthly Wage calculation: Fixed base rate + an hourly rate

Your profile

• Experience in customer service in the last 2 years (at least 12 months) – essential,
• Polish language skill on C1 level - essential,
• English language skill on B1 level - essential,
• Ukrainian language skill on B2 level – essential,
• Polish sign language on B2 level – optional,
• Student status – optional,
• No criminal record,
• Secondary education,
• High manners and personal communication skills,
• The ability to write quickly and correctly,
• Readiness to receive a large dose of information on entrepreneurs' law.

Our Benefits

• full-time or part-time employment contract,
• paid training,
• parking under the building,
• salary that increases with experience,
• subsidized employee meals,
• private medical care,
• subsidies for sports activities (FIT PROFT card)

Your contact person

For questions, please feel free to reach out to Kalina Stachel ( kalina.stachel@matrix42.com