TAM Director

ABOUT OSCILAR

At Oscilar, we're building the most advanced AI Risk Decisioning™ Platform. Banks, fintechs, and digitally native organizations rely on us to manage their fraud, credit, and compliance risk with the power of AI. If you're passionate about solving complex problems and making the internet safer for everyone, this is your place.

WHY JOIN US?

Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer.

Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward.

Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk.

ROLE OVERVIEW

Oscilar is looking for a Director of Technical Account Management to lead and scale a high-performing team responsible for customer success, retention, expansion, and long-term value realization.

This is a hands-on leadership role for someone who leads through expertise, judgment, and example. You'll build a team of Technical Account Managers who operate as general managers of their portfolios — owning customer relationships, driving technical adoption, anticipating risks, identifying growth opportunities, and delivering measurable business outcomes.

Reporting to the VP of Solutions Engineering & Customer Success, you'll set the standard for technical account ownership, serve as an executive partner to our most strategic customers, and develop the team's expertise in AI-driven risk decisioning and agentic AI.

You'll also serve as a critical bridge between customers, Product, and Engineering, translating field intelligence into actionable insights that influence Oscilar's platform and product roadmap.

This role sits at the intersection of technical customer success, commercial strategy, agentic AI adoption, and product innovation. We're looking for a leader who can build an exceptional team while remaining deeply connected to customers, technology, and the outcomes that matter.

WHAT YOU'LL DO

• Lead, hire, and develop a high-performing Technical Account Management team, fostering a culture of extreme ownership, technical excellence, and customer accountability.
• Empower TAMs to operate as GMs of their portfolios, independently owning customer engagement from onboarding and implementation through adoption, renewal, and expansion.
• Own team-level performance against Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer satisfaction, product adoption, and time-to-value objectives.
• Establish clear standards for account success planning, executive engagement, customer health management, and proactive identification of retention and expansion opportunities.
• Serve as the senior escalation point for strategic accounts, complex technical challenges, critical incidents, and high-stakes customer engagements.
• Build trusted relationships with executive stakeholders, leading strategic business reviews and ensuring customers realize measurable value from Oscilar's platform.
• Partner closely with Account Executives, Sales Engineers, Solutions Architects, and Customer Success leadership on renewal strategies, commercial expansion, and complex implementations.
• Provide technical leadership across the TAM organization, ensuring the team can confidently navigate API integrations, SQL, Python, cloud infrastructure, and enterprise data workflows while engaging specialized engineering resources when appropriate.
• Champion agentic AI adoption, developing the team's ability to guide customers through AI-driven automation strategies, workflow design, deployment, and ongoing optimization.
• Build team fluency in AI agent evaluation, human-in-the-loop workflows, performance monitoring, and production governance across fraud, credit, and compliance use cases.
• Leverage AI tools such as Claude, Cursor, GPT, or similar technologies to accelerate analysis, improve team productivity, and develop scalable customer enablement resources.
• Act as the voice of the customer in Product and Engineering discussions, translating deployment insights, recurring challenges, and emerging customer needs into actionable roadmap recommendations.
• Partner with Product and Engineering on beta programs, early-access initiatives, and reusable implementation frameworks that improve customer outcomes.
• Build scalable operating processes, customer health frameworks, performance dashboards, and team development programs that enable consistent execution without sacrificing autonomy.
• Communicate portfolio performance, renewal risk, expansion opportunities, and strategic customer insights to senior leadership.

WHAT YOU'LL BRING

• 10+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, or related technical customer-facing roles within enterprise SaaS, fintech, or AI-driven …