Senior UX Designer (m/f/n)

InPost Group is seeking an experienced, entrepreneurial UX designer to improve and reinvent the customer facing solutions, that serve our users in more than 15 countries under the InPost and Mondial Relay brands. The right person will play a critical role in improving our customer experience and build a best-in-class experience to delight our customers, establish design principles and framework for the group to offer high quality and consistent solutions for global scale with cognisance of local markets' needs.

This role will focus specifically on financial products within InPost Pay, working closely with a small dedicated team on topics such as payments, subscriptions, and future financial services.

Hybrid working model: preferably 1 day per week in the Warsaw or Cracow office .

Your responsibilities:

• Be the voice of our users and  solve complex problems  to define and improve the user experience for a range of digital platforms including websites, mobile applications, and internal tools.
• Conduct user researches  to understand customer needs and define opportunities
• Create user flows, journey maps, wireframes and prototypes  for stakeholder and user feedback.
• Create high fidelity mock-ups of visual designs consistent with UI guidelines and brand standards.
• Collaborate effectively with the cross functional team  including developers, product managers, and stakeholders to ensure timely and  successful delivery of design solutions .
• Advocate to stakeholders and educate them on inclusive and accessible design practices.
• Support the design team  by actively participating in meetings, providing constructive critique feedback, and offering support to fellow designers when necessary.
• Use a data-informed approach to design by defining and tracking key metrics, and clearly communicating how design decisions drive user and business impact.
• 5+ years of experience  in digital product design: user research, information architecture, usability, prototyping, design process, etc, and sharp, up-to-date, UI skills
• Experience and understanding of working with financial services (e.g., banking, fintech)
• Proven experience using AI tools in the design workflow (e.g., Claude or similar), with concrete examples of how these tools supported the design process.
• Preferred experience and understanding of the specifics of working with B2B users
• A strong  passion for applying and evangelizing human-centered design  methodologies within cross-functional teams.
• Experience with  prototyping tools  – we use Figma.
• Able to work autonomously in a responsive, fluid environment and have experience working in agile and fast-paced surroundings.
• Experience and understanding of working with financial services (e.g., banking, fintech)
• Proven experience using AI tools in the design workflow (e.g., Claude or similar), with concrete examples of how these tools supported the design process.
• Advanced English skills  (spoken and written), fluent Polish
• Strong Stakeholder Management skills to drive a change
• Opportunity to work in a  diverse ,  international , and  cross-functional environment,  along with leading  experts .
• You work and learn from a senior leader and their leadership team, expanding your experience and exposure in the e-commerce and logistics industries.
• InPost is a growing company that offers its people an increasing number of opportunities in several locations in Europe.
• Fulfilling careers with a  range of benefits  for people and investing in providing  training opportunities  for their development.
• You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and the circular economy every day.
• Excellent working environment and flexible hours
• We offer B2B type of contract

InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 people worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape.

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