IT & Admin Officer - Afghan National only

Your mission

War Child is an international alliance working in  15 countries . This is an international charity working for children and youth affected by war. War Child initiated working in  Afghanistan  from 2002. In Afghanistan War Child Work with children and youth, who as a result of conflict, live with a combination of poverty, exclusion, and insecurity. These children and youth might include street children, child headed households, children conscripted into armed groups, unaccompanied minors, youth returnees and refugees, and children who have been put in Juvenile Rehabilitation Center and, the children and youth impacted by the climate induced disasters.  Our  mission  is to protect, educate and stand up for the rights of children and youth caught up in conflict, poverty, and exclusion. We also work on building the lives and climate resilient livelihoods of the children and youth.  We look forward to a world in which the lives of children and youth are no longer torn apart by war. This is a vision that can only be realized through the collective actions of children and youth themselves, the communities that they live in, their leaders, local organizations, War Child in Afghanistan, governments, and key decision makers.

About the role

Job Purpose

The IT Officer is responsible for ensuring secure, reliable, and effective ICT services across War Child Afghanistan operations. The role provides technical support, Microsoft 365 user administration, Windows Server management, infrastructure support, endpoint security, and vendor coordination while ensuring compliance with organizational ICT policies, security standards, and operational continuity. The position plays a key role in maintaining business-critical systems, supporting staff productivity, safeguarding organizational information assets, and enabling efficient day-to-day operations.

Your profile

Job Description

The Duties and responsibilities may include but not limited to:

1. ICT Support & Operations

• Provides first and second-line ICT support to staff in Herat and field offices.
• Installs, configures, maintains, and troubleshoots computer hardware, software, operating systems, printers, scanners, and peripheral devices.
• Resolves internet, email, network, and application-related issues to ensure uninterrupted operations.
• Supports staff by providing troubleshooting, system guidance, and ICT-related training
• Responds to ICT service requests and service tickets in a timely and professional manner
• Maintains ICT equipment inventory and prepares regular ICT maintenance and service reports.

2. Microsoft 365 & Endpoint Management

• Supports organizational email services and user lifecycle management, including user onboarding and offboarding, access management, password resets, and authentication support
• Assists users with Microsoft Office applications, email systems, and collaboration tools.
• Maintains standardized and updated workstation configurations across all offices.
• Ensures compliance with authorized software standards by implementing and monitoring approved software installation policies on user devices.
• Ensures compliance with ICT standards and user access controls across organizational systems.

3. Infrastructure, Servers & Security

• Administers and maintains LAN, WAN, and VPN infrastructure to support office operations, connectivity, and secure remote access.
• Monitors and maintains computer systems, networks, and related ICT infrastructure across country offices.
• Manages the setup, configuration, monitoring, and maintenance of network security appliances, including firewall policies, VPN connectivity, and security controls
• Provides wireless network support and maintains network reliability for staff and guests
• Supports data integrity, information security, and secure ICT operations.
• Conducts inspections, testing, and maintenance of ICT equipment and infrastructure.
• Conducts regular cybersecurity awareness and risk management training across the country programme to promote secure practices and strengthen information security compliance.

4. Vendor, Partner & Technical Coordination

• Provides technical advice on ICT equipment specifications, procurement, and technology selection
• Coordinates maintenance and replacement of ICT equipment and technology assets
• Liaises with service providers and external technical support when required to maintain operational continuity.
• Supports field offices through technical visits, troubleshooting, and implementation of ICT solutions.

Key Achievements and Technical Competencies

• Manages organization-wide ICT support services across main and field offices.
• Maintains secure and updated computing environments through antivirus deployment, software updates, and system standardization
• Manages ICT asset inventory, maintenance records, and equipment lifecycle support.
• Delivers network, internet, wireless, …