Remote Jobs

Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining high-quality services consistently. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! We are looking for a highly organized and detail-oriented Customer Operations Representative to support daily shipment coordination, customer communication, and operational execution across domestic and international freight movements. This role sits at the center of customer operations. You will be responsible for ensuring shipments are accurately built in the TMS, proactively monitored, clearly communicated, and fully updated from pickup through final delivery. Success in this role comes from consistency, urgency, communication discipline, and operational ownership. This is not a passive support role. The right person proactively follows up, identifies risks before escalation, communicates clearly with customers and brokers, and keeps freight moving without gaps in visibility. Role in one line A logistics operations professional responsible for shipment building, tracking coordination, proactive customer updates, and operational communication across domestic and international freight movements. What you will do: Load Building & Shipment Setup • Review incoming Delivery Orders (DOs) and identify shipment requirements • Build and enter shipments accurately into the TMS • Confirm shipment setup completion via email: • Reply “received, thank you” • Add PO#, BKG#, or MBOL# into the email subject line as required • CC tracking teams and operational stakeholders appropriately • Ensure shipment data accuracy before operational execution begins Load Coverage & Shipment Monitoring • Confirm all shipments are fully covered prior to scheduled pickup times • Escalate uncovered shipments to brokers at least 2 hours before pickup time • Monitor shipment progress and communicate operational delays proactively • Coordinate with internal teams regarding: • Recovery trucks • Carrier replacement • Service interruptions • Late pickups or deliveries Customer Communication & Updates Provide proactive shipment visibility and operational updates throughout the shipment lifecycle. Daily Customer Updates • Send daily ETA updates to customers for pickup and delivery appointments • Include truck location details when shipments are already loaded • Example: • “Truck is currently in Houston, TX with ETA to delivery at 09:00 AM” Pickup & Delivery Notifications • Notify customers immediately upon: • Driver arrival at shipper • Driver arrival at receiver • Driver departure from shipper • Driver departure from receiver • Include exact arrival and departure times in updates Detention & Delay Communication • Notify customers when detention begins for OTR shipments (after 2 hours onsite) • Alert brokers immediately regarding: • Late pickups • Late deliveries • Missed appointments • Service risks • Assist with determining next operational steps: • Customer communication • Carrier replacement • Recovery truck coordination Import & Export Shipment Coordination • Maintain and update shipment tracking charts for import and export freight • Update customer tracking sheets with: • Appointments • Container pull status • Container numbers • Holds or customs-related issues • Delivery updates • Monitor and communicate: • Container loading schedules • Delivery schedules • Port or terminal delays • Operational exceptions • Send final delivery documentation, charges, and PODs upon shipment completion

Zelh is a fast-growing outsourcing company focused on providing reliable, high-quality services and building long-term relationships with customers, employees, and vendors. At Zelh, we're looking for an Intermodal Dispatcher who thrives in a fast-paced logistics environment and enjoys coordinating transportation operations, solving problems, and providing excellent customer service. In this role, you'll be responsible for managing a fleet of 10–15 intermodal drivers during overnight operations , tracking shipments and containers, coordinating rail activities, and ensuring smooth communication between drivers, customers, rail providers, and the daytime team. Responsibilities Dispatching & Shipment Coordination • Dispatch and coordinate 10–15 intermodal drivers during overnight operations. • Support drivers finishing their shifts and those starting their working day. • Coordinate driver schedules, container pickups, deliveries, and reload opportunities to maximize equipment utilization and minimize empty miles. • Track shipments and containers, monitor driver progress, and update shipment statuses in the TMS. • Monitor incoming operational emails and take timely action to prevent delays. • Escalate critical issues and provide clear updates to the daytime team. Customer Service & Administrative Support • Review incoming emails, identify customer requests, and determine the appropriate responses or next steps. • Communicate with customers regarding shipment statuses, additional charges, rail delays, warehouse delays, and traffic disruptions. • Schedule appointments and coordinate pickup and delivery arrangements. • Enter work orders and shipment details into the company's system. • Scan and upload documents, maintain accurate records, and update Excel tracking sheets and operational reports. • Follow up on pending requests to ensure timely resolution and accurate information. Rail Operations & Billing • Track containers through rail carrier websites and verify container availability and release statuses. • Coordinate rail billing for containers through email and steamship line portals. • Process payments for rail lift fees and storage charges through rail websites. • Manage container pickup notifications, export and empty container releases, depot release requests, and street turn requests. • Coordinate with customers, terminals, depots, warehouses, and rail providers to ensure smooth container movements. Driving Operational Efficiency An important part of this role is identifying opportunities to improve efficiency and reduce unnecessary driver movement. You'll help coordinate reloads, including unloading import containers and loading export containers at the same facility whenever possible. These efforts help reduce empty miles, minimize driver downtime, improve customer service, and increase profitability. Additional bonuses are available for operational efficiency improvements. Systems & Tools Transportation Management System (TMS): • Profit Tools Rail Tracking Platforms: • BNSF, Union Pacific (UP), Canadian National (CN), Canadian Pacific Kansas City (CPKC), Norfolk Southern (NS), CSX Customer & Steamship Line Portals: • BLUME, IMC, OOCL, ONE Driver Communication & Tracking: • Intermedia texting platform • Motive (ELD) • Phone and email communication You'll also use Excel, internal work order systems, document management tools, and rail carrier websites for tracking, billing, and container coordination. Training on customer-specific portals and processes will be provided.

Zelh is a fast-growing outsourcing company that partners with leading US logistics organizations. Our mission is to become the most reliable outsourcing partner by delivering consistently high-quality services while building long-term relationships with our clients, employees, and partners. We believe that personal attention, timely communication, continuous improvement, and respect are the foundation of everything we do. We are looking for a proactive Carrier Sales Representative to support our growing drayage operation. This position is responsible for sourcing, developing, and maintaining relationships with drayage motor carriers throughout the United States while securing competitive capacity for customer shipments. The Drayage Carrier Sales Representative plays a critical role throughout the shipment lifecycle - from quoting and carrier selection through dispatch, scheduling, execution, accessorial management, and final carrier charge verification. Responsibilities: • • Source and develop reliable drayage carriers across major U.S. port and rail markets. • Build and maintain strong carrier relationships with dispatchers, owners, and carrier representatives. • Identify carrier capacity by proactively contacting carriers about equipment availability, lane preferences, and market conditions. • Request and negotiate rates for drayage shipments, including linehaul and accessorial charges, while protecting company margins. • Evaluate and select carriers based on pricing, availability, equipment, reliability, and service history. • Secure capacity and cover loads after customer approval, ensuring carriers can meet required pickup and delivery dates. • Coordinate pickup and delivery schedules, including container pulls, appointments, container availability, and Last Free Day (LFD) requirements. • Monitor shipment execution and resolve issues, including carrier delays, appointment problems, equipment shortages, and container availability. • Manage accessorial charges, such as detention, storage, chassis, waiting time, redelivery, and demurrage-related costs, ensuring proper approval and documentation. • Complete shipment closeout, including verifying final carrier charges, collecting required documentation, updating TAI, and ensuring accurate records.