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3 Jobs gefunden

Technical Support Analyst

RemoteEN
S

Jij bent degene die niet stopt tot het probleem opgelost is. Niet omdat het moet. Maar omdat het kriebelt. Omdat je wil weten waarom iets niet werkt, niet alleen dat het niet werkt. Bij Seafar doen we iets wat nog nergens anders bestaat op deze schaal: we besturen schepen op afstand vanuit een Remote Operations Center. Kapiteins navigeren binnenvaartschepen op de Rijn, het Albertkanaal en andere Europese waterwegen, zonder fysiek aan boord te zijn. We bouwen de technologie die de binnenvaart heruitvindt. Dat is geen ver-van-mijn-bed verhaal; dat gebeurt nu, hier, met ons team. Onze systemen aan boord moeten het altijd doen. Als er iets uitvalt, moet er iemand zijn die het uitzoekt. Dat ben jij. Wat doe je? Je lost technische problemen op in een omgeving waar de technologie letterlijk nog wordt uitgevonden. Soms in vijf minuten, soms na een dag graven. Je werkt met hardware, software, netwerken en firewalls, op systemen die je misschien nog nooit eerder hebt gezien. Dat is net het leuke. Concreet: • Je bent het eerste aanspreekpunt voor inkomende technische vragen via telefoon en e-mail, je pikt ze op, werkt ze af en legt ze pas neer als het probleem écht opgelost is • Je behandelt technische supportaanvragen (niveau 1 en 2) over hardware, software, netwerken, databases en firewalls • Je maakt remote verbinding met systemen aan boord van schepen om problemen te analyseren en op te lossen • Je voert grondige oorzaakanalyse s uit: je zoekt de root cause, geen snel-snel oplossing • Je configureert hardware en software , en biedt remote ondersteuning aan collega’s in het veld • Je documenteert alles in Odoo zodat de kennisbank groeit met elke case • Je werkt samen met het R&D-en Projectteam om bugs en verbeteringen te rapporteren via Azure DevOps • Soms ga je ter plaatse bij klanten of op schepen, tot 20% reizen, binnen BeNeLux en Duitsland • De kans bestaat dat je in de toekomst deelneemt aan een wachtdienstrotatie (ongeveer om de 5 weken - momenteel nog niet van toepassing)

Seafar NV
1. Sept.
Belgien
Details ansehen

Project manager Safety

RemoteEN
S

Seafar is an innovative technology and service provider for the maritime sector, founded in 2018. We offer a unique combination of hardware, software, and Remote Operations Centers (ROCs) that enable the remote operation of vessels, increasing safety, efficiency, and operational continuity in inland and coastal shipping. Our mission? Clearing the path toward autonomous shipping — and we’re only just getting started. With a strong vision and international ambition, we’re growing fast. Are you ready to play a key role in this journey? To support our expanding team, we’re looking for a Project manager Safety who will further shape and develop Seafar’s Safety strategy across all our operations. About the role As Project Manager Safety , you own Seafar's safety story end to end: you get our technology certified and approved, you make sure safety is designed into the product rather than bolted on afterwards, and you represent Seafar in the international conversation about how autonomous and remotely operated shipping should be regulated. You are the bridge between three worlds, the regulators and class societies who decide what is permitted, the product and engineering teams who build what we ship, and the customers and crews who operate it every day. You translate between them, and you keep our internal quality and safety management system running underneath it all. This is a hands-on project management role with a strong external profile. You will be in front of authorities and industry panels as often as you are in a sprint review. What you'll do Certification and approval of our technology • Own the roadmap for getting Seafar's hardware, software and ROC operations certified and approved — with classification societies, and industry stakeholders across our markets • Build and maintain the safety cases, technical files and evidence packages that support type approvals, class notations, permits and derogations • Act as Seafar's single point of contact towards class societies, industry stakeholders and regulators during approval processes, from first submission to final certificate • Track the approval status of every vessel, waterway and product configuration, and keep stakeholders informed on what is approved, what is pending and what is blocked • Anticipate certification requirements for products still in development, so approval is not the thing that delays a launch Standards, regulation and industry dialogue • Keep Seafar aligned with the standards that matter to us — ISO 9001, ISO 45001, ISO 27001, TMSA, class rules and the evolving international and European frameworks for automated and remotely operated navigation • Monitor regulatory developments, assess what they mean for our product and operations, and turn them into concrete internal actions • Represent Seafar in working groups, standardisation bodies and expert panels where the rules for autonomous shipping are being written — and make sure our operational experience shapes them • Build and maintain strong working relationships with authorities, class societies, port and waterway administrations, insurers and industry associations Working with the product team • Translate safety and certification requirements into clear, prioritised requirements for the product and engineering teams • Collect, structure and champion safety feature requests coming from operators, customers, incidents and regulators — and follow them through the roadmap until they ship • Run risk assessments (HAZID, HAZOP, FMEA) on new features, vessel integrations and operational concepts, and make sure the outcomes land in the backlog • Review and sign off on the safety-relevant aspects of releases, trials and new deployments • Make the safety perspective a normal, early part of product decisions rather than a late-stage gate Promoting the safety case for remote and autonomous navigation • Actively promote the safety advantages of Seafar's technology — with data, not slogans — towards customers, regulators, crews and the wider industry • Speak at and contribute to international safety conferences, technical seminars and customer events • Develop the supporting material: safety performance reporting, white papers, position papers, case studies and technical arguments • Support commercial and regulatory conversations where a credible, well-evidenced safety story is the deciding factor Incidents, investigation and mitigation • Lead the follow-up of incidents and near-misses together with customers, crews and remote operators • Run structured root cause analysis (5-Why, flow process analysis, and comparable methods) and produce clear, honest investigation reports • Define, agree and track mitigation measures — technical, procedural and organisational — through to verified closure • Feed every lesson learned back into the product, the procedures and the training programmes • Maintain and report on safety KPIs, trends and recurring themes across the …

Verantwortungsbereich:

Certification and approval of our technology •

Seafar NV
Belgien
Details ansehen

Product Engineer

RemoteEN
S

At Seafar, we're doing something that's never been done at scale before: remotely operating vessels through software . Real ships. Real-time. From a screen. We're a fast-moving team of 25 people building the platform that makes this possible, and we're looking for a software engineer who wants to be part of something that genuinely matters. What you’ll be building You'll play a key role in developing a reactive, high-performance desktop platform, the interface between our remote operators and the vessels they control. That means real-time telemetry, hardware integration, and software that needs to work when it counts. Your work spans the full picture: building new features end-to-end, integrating real-world input hardware like joysticks, pedals, and onboard sensors, and applying Domain-Driven Design to keep business logic clean and testable. You'll also develop vehicle and joystick simulators that replicate real-world vessel behaviour with millisecond precision, virtual environments where control logic is validated before it ever touches a real ship. Getting this right matters: the software you write is part of a safety-critical system. Beyond building, you'll monitor and fine-tune performance , write robust tests, and help us keep raising the bar on quality. You'll see your code go from a pull request to a real vessel responding in real time.

Mitarbeiter

1-50

Seafar NV
Belgien
Details ansehen

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