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BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. Offering spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Kraken Pro is where serious traders live. Millions of them. It’s time we built a meaningful, engaged Community out of these degenerates. Are you ready for this mission? THE OPPORTUNITY We’re seeking a chronically online Copywriter to give Kraken Pro. At Kraken, understanding our brand ethos, mission, and the traders we serve is essential, and copy is where all of that comes to life. We’re looking for someone who writes fast but thinks sharp, thrives under pressure, and knows how to turn complex product features into lines that traders actually stop and read. This role demands a razor-sharp ear for language, a deep understanding of trading culture, and a self-starter attitude. • Write copy that converts. Craft punchy, high-impact messaging across campaigns, landing pages, emails, in-app experiences, paid ads, and social for Kraken Pro. • Speak fluent trader. Capture the voice of CT, FinTwit, and the trading floor, and know when to be witty, when to be direct, and when to let the numbers do the talking. • Launch like you mean it. Shape the narrative for new product drops and feature releases, turning technical updates into clear, compelling stories. • Own the voice. Help build and protect the Kraken Pro tone of voice across every touchpoint, from a headline to a push notification. • Collaborate at speed. Work hand in hand with Design, Product, Growth, and Social to brief, iterate, and ship copy that moves the needle. • Test and learn. Run copy experiments, track performance, and iterate based on what the data tells you. • Ship responsibly. Partner with Legal/Comms to ensure compliant, accurate, and aligned messaging across regions and platforms. WHAT YOU’LL BRING • Receipts. Copy you wrote that moved people to act, whether for a brand, an agency, or your own projects. We care more about what you’ve made than where you’ve worked. • 3+ years in copywriting or content, ideally in fintech, crypto, or trading. Exceptional portfolios beat exceptional résumés here. • Speed under pressure. Markets don’t wait for approval cycles and neither do you. • High AI competency. Enabling you to multiply your impact and keep up with demand. • Range as a writer. Headlines, long-form, microcopy, scripts, threads, email flows, and taglines. You can go from a three-word CTA to a full campaign narrative without missing a beat. • Taste. Knowing when to cut a line is as valuable as knowing how to write one. • Deep familiarity with crypto and trading culture, and the language traders use • Strong writing, editing, and communication skills. • Creative and detail-oriented, with the ability to work closely with designers, whether that’s briefing the team, using Figma for copy placement, or being scrappy enough to mock something up yourself Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, …

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. You will play a key role in delivering a world class, 6 star experience to new clients during their early journey with Kraken. As part of a high performing, round the clock team renowned for its commitment to client care and industry leading security, you'll ensure every client feels supported from day one, and that any barriers to their success are proactively removed. This role offers a fixed term contract, for the duration of 6 months. THE OPPORTUNITY • Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat • Guide existing clients through document resubmission and re-verification during remediation initiatives • Identify and escalate potential risks or suspicious documentation to the appropriate teams • Address client questions on application status, account upgrades, and verification requirements with clear, timely communication • Assist clients with fiat funding and withdrawals, ensuring smooth, compliant transactions • Communicate relevant marketing initiatives and regional promotions in line with Kraken's guidelines • Maintain accurate client information and adhere to AML/CTF policies and QA/Risk Management frameworks • Collaborate cross-functionally, using client and operational feedback to continuously improve onboarding and support workflows WHAT YOU BRING • 2+ years of experience in a customer service or business support role where you have proven to be a pro at delivering a 5 star experience. This can be within retail, hospitality, or a customer service center • You must be willing to work shifts on a 24/7 rotating schedule, including evenings and weekends • Strong knowledge of and passion for cryptocurrency and the digital asset industry • Understanding of CSAT drivers, dissatisfaction factors, and NPS metrics • Quick to grasp new concepts, systems, and process changes, and skilled at explaining complex procedures clearly to clients and internal stakeholders • Exceptional attention to detail, with strong workflow accuracy and process adherence • Highly organized, with excellent time management across multiple priorities in a fast paced environment • Strong interpersonal skills and a deep commitment to data privacy and compliance • This is a fully remote role requiring English fluency. NICE TO HAVES • Experience working on AML (Anti Money Laundering) or KYC (Know Your Customer) processes, such as document verification, risk assessment, or compliance monitoring • Experience with CRM software such as ZenDesk or Salesforce • Global Shared Services experience strongly preferred • Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, …

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Join our Product and Regulatory Legal team, embedded with Kraken's Product, Design and Engineering teams to ship novel products and experiences that accelerate the global adoption of crypto. We are a tight, experienced group of lawyers from a diverse range of tradfi, fintech and crypto backgrounds who move fast, stay curious and take pride in the commercial accountability of our advice, partnering directly with Product, senior leadership and Compliance to chart clear, defensible paths to launch and to keep our licensed entities running smoothly. This is a senior product-facing legal role for the European Union. You will be the lawyer the business trusts on questions that cut across several regimes at once: for example, a single product such as a tokenised equity, a card, or an institutional custody and prime brokerage service can touch the Markets in Financial Instruments Directive ("MiFID II"), the Markets in Crypto-Assets Regulation ("MiCA"), the Payment Services Directive ("PSD2"), the Electronic Money Directive ("EMD2") and banking rules at the same time. You will bring clarity on which regime applies, what it requires, and how to launch within it. THE OPPORTUNITY Reporting to the Head of Product Legal, you will act as a senior legal adviser to European leadership on new products, licensing structure and regulatory strategy. • Own cross-functional product counselling for European Union launches from discovery to design, launch and iteration, giving Product, Engineering, Compliance and leadership decision-ready advice with clear options and risk trade-offs • Advise on the regulatory perimeter and classification of new offerings across MiFID II and the Markets in Financial Instruments Regulation ("MiFIR"), MiCA, the European Market Infrastructure Regulation ("EMIR"), payment services and electronic money rules, and banking regulation, including where an instrument or service falls between regimes (for example tokenised securities, crypto-asset derivatives, margin and financing, and stablecoin-linked products) • Advise on payments and electronic money offerings, including the Krak card and account propositions, safeguarding, open banking and account-access obligations, and the developing Payment Services Directive 3 and Payment Services Regulation framework • Advise on banking-related questions that arise in the European Union, including bank partnerships and sponsor-bank arrangements, deposit-taking and lending perimeter questions, the Capital Requirements Regulation and Directive, and the interaction of these rules with our custody, prime brokerage and financing products • Monitor and interpret European Union legislative and supervisory developments, take part in consultations and industry association work where appropriate, and translate their significance for the business proactively • Draft and negotiate client-facing terms and conditions, taking clear, business-aligned positions • Act as gatekeeper for European Union outside counsel engagements: scope the work, estimate and manage cost, and sign off before matters go externally • Mentor and develop more junior lawyers in the team, set quality standards for plain-English, risk-based advice, and act as a senior sounding board for colleagues across the Regulatory Legal team • Use AI-assisted tools (for example Enterprise GPTs) to speed up regulatory analysis, first drafts and matter tracking, and to build self-service tools that let stakeholders answer commoditised legal and regulatory questions themselves • Advise on anti-money laundering and counter-terrorist financing requirements affecting products, including the Transfer of Funds Regulation ("Travel Rule") and the new European Union anti-money laundering package, and on market abuse, conduct, outsourcing and operational resilience obligations, including the Digital Operational Resilience Act ("DORA") • Lead or oversee licensing, authorisation and variation workstreams in the European Union, including scoping requirements, mapping pathways, supervising outside counsel, preparing application materials and managing regulator interactions WHAT YOU BRING • Qualified lawyer admitted in Ireland, England and Wales, or another European Union Member State • 15 or more years' post-qualification experience ("PQE") in …

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Payward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities, reducing operational complexity for fintechs, banks, brokerages, and payment providers. You'll be joining the Solutions Engineering function as a core contributor on our pre-sales team. Your focus is squarely pre-sales — partnering with sales and our Partner Solutions Lead to run discovery, design winning solutions, and build PoCs that close deals. You'll operate within the frameworks and playbooks our Solutions Architect has established, and bring the technical depth to execute them deal by deal. You'll partner directly with our Solutions Architect, sales team, and Implementation Manager. This is a high-impact execution role — you'll be running deals end-to-end and delivering the technical win alongside sales. THE OPPORTUNITY • Run technical discovery with prospective customers alongside sales and our Partner Solutions Lead — map their architecture, constraints, and compliance needs to our product suite (Embed, Ramp, Earn, xStocks, CF Benchmarks) • Surface recurring customer asks and product gaps from your deals and feed them to the Solutions Architect to inform the roadmap • Design tailored solutions spanning our existing offerings, customizations to those offerings, bespoke integrations built on top of our platform, or hands-on work directly in the customer's codebase • Scope and build proof-of-concepts that demonstrate technical feasibility and win the deal • Own a clean, structured handoff to our Implementation team — delivering PoCs, solution design docs, and knowledge transfer sessions that ensure what was promised gets built • Execute the pre-sales playbook — discovery frameworks, solution templates, PoC standards, and handoff runbooks — and contribute improvements back to the team as you learn what works WHAT YOU BRING • 4+ years in a technical pre-sales role (solutions engineering or solutions architecture) at a B2B API or infrastructure company • Proven track record executing the technical pre-sales motion — discovery, solution design, PoC delivery, and deal-winning • Fluency with REST/WebSocket APIs, auth patterns (OAuth, JWT), webhook architecture, and integration debugging • Experience designing and building complex integrations for technical buyers at fintechs, banks, or neobanks — including customizations and bespoke work • Strong knowledge transfer skills — you know how to package a solution design so an implementation team can execute it faithfully • Clear, structured communicator who can run a discovery call, a design review, and a handoff debrief back to back • Experience writing RFPs and documenting solution approaches that clearly communicate how our product and our customizations will solve a customer's problem NICE TO HAVE • Crypto domain knowledge — trading, custody, KYC, staking, fiat ramp mechanics • Experience with embedded finance or crypto-as-a-service products • Experience with Coast and building out proof of concept sales demos inside Coast • Hands-on with AI development tools (Claude Code, Cursor) for rapid prototyping Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any …

BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Kraken's Market Surveillance function is responsible for detecting, investigating and reporting market abuse across our regulated trading venues, spanning spot crypto markets, crypto futures, tokenised equities, OTC markets, and consumer trading. As our licensing footprint and product range grow, so does the scale and complexity of the surveillance programme behind them. We're hiring a Principal Compliance Associate to take on the function's most complex casework, and help shape how we detect and cover market abuse as the business scales. THE OPPORTUNITY • Own complex investigations end to end, writing findings up to a standard a regulator can rely on, and present conclusions to a range of stakeholders. • Lead or contribute to periodic threshold and model reviews, recalibrating surveillance rules and alert thresholds as trading behaviour, products and market structure evolve. • Support the design, build-out and integration of surveillance platform capability, including onboarding new products, venues and data sources onto the surveillance system. • Contribute to market abuse risk assessments, helping identify and score risk across products, jurisdictions and entities, and translate findings into surveillance coverage. • Use AI and automation tools responsibly to speed up evidence-gathering, case reconstruction and detection-model development, always with human judgement over the final call. • Support conflicts of interest, information barrier, and personal account dealing matters across Markets Compliance, extending beyond surveillance casework where buy-side or asset management experience is directly relevant. WHAT YOU BRING • Experience investigating market abuse or trading conduct inside a firm subject to market conduct regulation, such as an exchange, broker-dealer, trading venue, or comparable regulated trading business. • A track record running investigations end to end, including writing findings up to a standard a regulator can rely on and presenting conclusions to stakeholders. • Working knowledge of core market abuse typologies e.g. spoofing, wash trading, insider trading, front running, ramping. • Experience with, or strong working knowledge of, threshold and model calibration, surveillance platform integration, market abuse risk assessments, and audit remediation. • Comfort using generative AI and other automation tools to improve the speed and quality of investigative work, while maintaining the human oversight regulated casework requires. • Familiarity with a surveillance platform (such as Scila, Nasdaq SMARTS, Eventus, or NICE Actimize) and comfort with SQL or a similar query tool for evidence-gathering. • Clear, evidence-first written communication - your case files, escalations and regulatory drafts will sometimes be read by auditors and regulators without you in the room to explain them. • Exposure to crypto-asset markets is welcomed but not required. What matters most is regulated-market investigation experience; strong candidates from traditional securities or derivatives markets are encouraged to apply. NICE TO HAVES • E-comms surveillance experience. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied …