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D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are seeking an IT Service Administrator to support IT operations for one of our Swiss clients. This role combines service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination. You will manage several queues, communicate with users and technicians, and ensure high-quality service delivery across several Swiss sites. We are focused on creating value where IT counts, join us! Responsibilities: • Service Request & Queue Management • Manage daily RITM and incident tickets in ServiceNow. • Operate the dispatching queues: IMAC, Deployment, Incidents. • Process catalogue tasks (CTSK), assign work, and follow workflow steps. • Schedule appointments for new hires, hardware refreshes, and hardware returns. • Coordinate technician availability via booking and site-specific calendars. • Follow different procedures depending on user location. • Use predefined shortcuts, templates, and Excel workflows to manage reminders and communications. • Communicate with users via email, Teams, and calls to resolve issues or guide them through processes. • Hardware & Asset Coordination • Manage hardware returns, refresh cycles, and device handovers. • Check user and device information using ServiceNow, ISS, CMT, Tachyon. • Support device troubleshooting and initial incident investigation. • Assist external workforce hardware validation and requests. • Onboarding & Offboarding Support • Prepare hardware and access for new hires. • Validate employee or external worker information with HR and hiring agencies. • Ensure complete offboarding and return of company assets. • Request approvals from managers or specialist teams where necessary. Requirements • English, professional working proficiency • German, or any other language, is an advantage • Experience in IT service delivery, dispatch coordination, or ServiceNow operations. • Strong customer service and communication abilities. • High organisational skills and ability to manage multiple tasks. • Experience with ServiceNow, device management tools (CMT/Tachyon), or similar platforms. • Ability to follow structured workflows and multi-step processes. • Problem-solving mindset and attention to detail. • Proactive and collaborative team player • Strong sense of responsibility and ownership • Ability to adapt to new processes and workload changes • Calm and professional under pressure • Candidates must provide a Criminal Record (not older than 3 months) Benefits • Broad range of activities, tasks, and projects • Flexible working conditions • Minimum 5 weeks of vacation • Paid sick days • Meal vouchers • Vouchers (B-day voucher, wedding, and new born surprise) • Contributions to wellness programs (multisport card) • Fishing for Friends program – our referral program • Refreshments in the D-ploy office • Further development and professional advancement • Friendly and international working environment • Company-sponsored events • Competitive salary and various benefits Is IT in your DNA?

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! For this role we are looking for a German and French speaking IT Service Desk Analyst for our team. The person can be based everywhere in EU. Task and Responsibilities: • provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products • First level technical support • Provide prompt responses to questions from employees as well as from client’s site • Documentation of problems and knowledge database creation • Provide hardware migration teams with information and appropriate reports and lists • Process Improvement activities • Consult with IT experts, if the appropriate course of action in unclear Requirements • Language skills: fluent German and English , French is a big advantage • Technical skills are a plus • Strong problem solving/analytical abilities • Good communication skills • Attention to detail and ability to multi-task handling multiple clients • Ability to work independently as well as willing to follow direction and best practices • Planning and organizing skills • Team player and supportive personality • Candidates have to declare Criminal record extract not older than three months Benefits • Broad range of activities, tasks, and projects • Flexible working conditions • Minimum 5 weeks of vacation • Paid sick days • Meal vouchers • Vouchers (B-day voucher, wedding, and new born surprise) • Contributions to wellness programs (multisport card) • Fishing for Friends program – our referral program • Refreshments in the D-ploy office • Further development and professional advancement • Friendly and international working environment • Company-sponsored events • Competitive salary and various benefits Is IT in your DNA?

We are looking for a SAP EWM Support Consultant - Manufacturing & Logistics to our key projects designing innovation tools, training and experiences. ! This role lasts initially until the end September of 2027 with expected extension, where only a freelance cooperation is available as form of cooperation. Tasks and Responsibilities: • Provide BAU support for SAP EWM and Manufacturing-related logistics processes across LDC live sites, primarily focused on Austria and Schaftenau operations. • Manage incoming tickets, defects, and change requests through designated service management tools. • Collaborate with GPOs and business stakeholders to validate requirements and define further actions. • Analyze and propose solutions jointly with local business teams, LDC Core, Adopt, TD, GPO, and AMS teams. • Support and implement approved change requests within SAP EWM and related logistics/manufacturing systems. • Participate in CAB meetings to present and obtain approvals for proposed system changes. • Work closely with LDC design, adoption, and BAU teams to ensure stable operational support and continuous improvement. • Support logistics operations related to own warehouse/warehouse management processes and connected manufacturing activities. • Ensure effective collaboration between SAP and connected satellite systems, including MES and local warehouse systems. • Contribute to smooth service transition and ongoing delivery support within the current SAP landscape. Requirements • Strong experience with SAP EWM and Manufacturing-related logistics processes. • Solid understanding of warehouse systems (WHS) and operational processes within Austria-based sites, particularly Schaftenau. • Proven knowledge of Drug Substance (DS) and Drug Product (DP) business processes within pharmaceutical/manufacturing environments. • Deep expertise in SAP and connected satellite systems, especially MES and local warehouse systems. • Prior involvement in current SAP transformation or implementation projects, with strong understanding of related business processes and system landscape. • Experience supporting BAU activities, including ticket handling, defect management, and change request implementation. • Ability to collaborate effectively with business stakeholders, technical teams, AMS, and governance bodies such as CAB. • Strong analytical and problem-solving skills with a hands-on support mindset. • Excellent communication and stakeholder management skills in complex global environments. • Ability to work in a remote setup with occasional on-site presence in Austria. • Candidates must declare criminal record extract not older than three months Benefits • Broad range of activities, tasks, and projects • Flexible working conditions • Minimum 5 weeks of vacation • Paid sick days • Meal vouchers • Vouchers (B-day voucher, wedding, and new born surprise) • Contributions to wellness programs (multisport card) • Fishing for Friends program – our referral program • Refreshments in the D-ploy office • Further development and professional advancement • Friendly and international working environment • Company-sponsored events • Competitive salary and various benefits

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities: • Review, and update SDLC documentation for automation systems (RS, SDS, HDS, Protocols, etc.). • Disaster Recovery Planning and testing for OT systems. • Join the daily support Rota for the support services department. • Out of hours On-call Application Support when required. • Periodic reporting of tasks complete and support provided. • Drive improvements and innovations across shopfloor applications engaging with Client teams on a regular basis. Manufacturing Execution System (MES) • Manufacturing Execution System operational support, maintenance and monitoring. • First line support for end users and technical service departments. • Periodic performance review in line with the defined system procedures. • Recipe updates. • Assist in project implementations and provide operational feedback to project teams. • Act as coordinator site representative in hardware or application vendor/supplier support. Data Historian • Data historian operational support, maintenance and monitoring. • First line support for end users and technical service departments. • Periodic performance review in line with the defined system procedures. • Troubleshooting of data acquisition interfaces. • Provide on demand data reports facilitating quality investigations or PAT requests. • Assist in project implementations and provide operational feedback to project teams. • Act as coordinator site representative in hardware or application vendor/supplier support. Serialization Systems • Serialization operational support, maintenance and monitoring. • First line support for end users and technical service departments. • Periodic performance review in line with the defined system procedures. • Troubleshooting of vision system performance. • Provide on demand data reports facilitating quality investigations or PAT requests. • Assist in project implementations and provide operational feedback to project teams. • Act as coordinator site representative in hardware or application vendor/supplier support. Business Applications • Various Business Application operational support, maintenance and monitoring. • First line support for end users, acting as a super user. • Application administration and ownership. • Periodic performance review in line with site defined procedures. • Lead person in SDLC documentation such as HDS, URS, FRS. • Act as coordinator site representative in hardware or application vendor/supplier support. Requirements • Bachelor's degree in appropriate field of study or equivalent work experience. • Experience in a cGMP environment is essential. • MES/OSI-PI or General Process Control knowledge is essential. • Deep understanding of serialization and understanding of manufacturing processes. • Good knowledge of process data interfaces such as OPC DA, A&E, UA, Modbus. • Good knowledge of MS Office tools usage and automation. • Knowledge of PLC/SCADA, Hardware and Networking. • Understanding of IT Security/cybersecurity. • Ability to prioritize the criticality of support issues as they arise and act accordingly. • Excellent analytical and problem-solving skills. • Excellent communication and reporting attitude. • Handle and operate efficiently under pressure. • Fluency in Slovenian and English. • Candidates must be able to present a Criminal Record (not older than 3 months). Benefits • Broad range of activities, tasks, and projects • Flexible working conditions • Vouchers (B-day voucher, wedding, and new born surprise) • Fishing for Friends program – our referral program • Refreshments in the D-ploy office • Further development and professional advancement • Friendly and international working environment • Company-sponsored events Is IT in your DNA?

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities • Communicate professionally with customers via chat, e-mail, and social media • Provide clear, friendly, and efficient solutions to user issues • Share insights and suggestions to improve internal support processes Requirements • Are fluent in Hungarian (C2) and have good English skills (B2) • Enjoy helping others and handle challenges with a positive, can-do attitude • Are comfortable with computer tools (e.g. MS Office, web-based platforms) • Can explain technical topics in a clear and simple way • Bring experience in customer support (preferred, but not essential) • Have completed secondary education with a diploma Benefits • Meal vouchers (CZK 123.90 in your salary per working day) • Benefit card (CZK 1940 per month) • Performance-based bonuses that recognize and reward your contributions. • Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages. • Competitive referral bonus program for recommending qualified candidates. • A fair and people-centric work environment, supported by transparent corporate governance. • Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports. • A clear path for career growth within a dynamic, multicultural, and multinational organization Is IT in your DNA?

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Our ambition is to catalyse innovation capability by supporting priority teams to develop truly customer-centred products and services. We are developing an end-to end approach that provides design, design thinking, agile and lean approaches to product development. We are looking for a Talent Acquisition Coordinator (Spanish & Italian Speaking) to support our key projects designing innovation tools, training and experiences. ! This role lasts initially until the end of May 2026 with expected extension, where only a full-time cooperation is available as form of cooperation. Key Responsibilities • Create and manage offer letters in local languages • Initiate and monitor employment checks including drug and medical screenings, ensuring timely completion and escalation of discrepancies • Complete and maintain all relevant documentation related to background checks or offer rescinds • Handle sensitive candidate data in compliance with internal policies and confidentiality standards • Coordinate communication between Talent Acquisition Business Partners, Hiring Managers, and candidates to ensure smooth pre-boarding processes • Support administrative activities and contribute to the overall efficiency and compliance of the Global TA Coordination team • Maintain accurate records and ensure alignment with company standards and timelines Requirements • Minimum 1 year of coordination or administrative experience in Human Resources or Talent Acquisition • Experience in pre-boarding processes such as contract generation, global mobility, or visa coordination is an advantage • Familiarity with HR systems such as Workday preferred • Strong attention to detail and accuracy in documentation and reporting • Excellent organizational, problem-solving, and communication skills • Proficiency in Microsoft Office, with advanced Excel skills preferred • Ability to work effectively in a fast-paced, evolving, and remote environment • Proven ability to manage multiple stakeholders and adapt to change • University degree strongly preferred • Fluency in English, Italian, and Spanish • Candidates must declare Criminal record extract not older than three months Benefits • Broad range of activities, tasks, and projects • Flexible working conditions • Minimum 5 weeks of vacation • Paid sick days • Meal vouchers • Vouchers (B-day voucher, wedding, and new born surprise) • Contributions to wellness programs (multisport card) • Fishing for Friends program – our referral program • Refreshments in the D-ploy office • Further development and professional advancement • Friendly and international working environment • Company-sponsored events • Competitive salary and various benefits Is IT in your DNA? If you believe you are a good match for this role, or any other opportunities for which D-ploy is currently staffing, then we are very keen to speak with you. You can apply though a variety of channels, including our website www.d-ploy.ch or by reaching our directly to our recruitment team recruiting@d-ploy.ch.