Senior Technical Consultant

The Senior Technical Consultant role focuses on implementing efficient solutions using the best delivery approaches, aimed at optimizing processes and driving improvements. Initially focused on Jira Service Management and associated products (e.g., Assets, Assets Data Manager, Opsgenie), this approach will be adaptable as we expand to other systems in the future. The role involves guiding customers in achieving efficiencies through integration, automation, and ITSM and ESM solutions.

As a Senior Technical Consultant, you will also be actively involved in pre-sales activities, solution design, estimates, and proposals, while developing strong client relationships. A critical aspect of this role is being highly autonomous, leading engagements, and growing the practice by contributing to internal initiatives and continuously improving technical expertise.

What we're looking for

ESM/ITSM Solution Consultancy:

• Collaborate with clients to gather and analyze requirements, leveraging expertise in ITSM and Atlassian products to propose tailored solutions.
• Act as a trusted advisor to customers, providing guidance on ITSM and ESM best practices using the ITIL framework.
• Develop high-level architecture and implement the best delivery approaches, adapting solutions when necessary to best fit the client’s needs..
• Configure advanced technical solutions to meet specific client requirements or complex processes such as Assets Managements, System integrations, task automations.
• Support the development of the practice through internal initiatives, upskilling, and expanding expertise into emerging products such as ServiceNow.
• Support pre-sales activities by defining scope, providing estimates, and contributing to high level solution design.
• Travel to client sites as necessary for key meetings and/or events.

Solution Implementation and Delivery:

• Configure Atlassian solutions, including portals, request types, workflows, automation, assets schemas, API connectors.
• Implement core ITIL processes such as service requests, incident management, change management, and problem management.
• Implement more advanced ITSM systems, focusing on assets management or event and incident management using tools like Opsgenie and Assets.
• Integrate Atlassian products with other systems via REST APIs.
• Occasionally manage migrations as part of broader implementation projects.

What we're looking for

• Proven experience in consulting with a strong focus on the Atlassian toolset.
• Excellent organizational, prioritization, and interpersonal skills.
• Fluent Italian skills, both written and spoken
• Ability to autonomously lead engagements, drive customer relationships, and deliver high-quality solutions.
• Ability to adapt to evolving business and technology landscapes, embracing new tools and practices as the role progresses.
• Knowledge of ITIL and its application in ITSM and ESM.
• knowledge of PPM systems and key marketplace plugins (e.g., Tempo Suite, Structure/BigPicture, Zephyr/Xray)
• Ability to effectively communicate with stakeholders and present solutions.
• Experience supporting pre-sales, particularly in the early stages of the sales cycle and in fixed-price packaged offerings.
• Ability to thrive in a consulting environment, contributing to business development, securing contracts, and ensuring billability through efficient time management.
• An ability to think innovatively and creatively to develop innovative solutions and new offerings.
• Team player and strong collaboration skills.
• Self-starting, strongly ambitious and tenacious.

Desirable

• Experience with web integration using Rest APIs.
• Scripting experience with a language like Groovy or Python.
• Pre-sales experience.
• Experience with requirements gathering and analysis.
• Experience within a fast-paced, fast-growth tech start-up environment.
• Understanding of non-functional requirements for application scalability, availability, and security.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

You can read them here

Life at The Adaptavist Group

From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

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