Marketing Operations Manager

ABOUT PLEO

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

ABOUT THE ROLE

We're looking for a Marketing Operations Manager to join our Marketing Operations, RevOps team at Pleo. In this role, you'll help build the operational infrastructure needed to support our upmarket expansion into Mid-Market and Enterprise segments and be part of our Marketing Ops team as we scale our spend management platform across growth companies in Europe. If you're excited about designing account-based go-to-market systems, establishing AI enablement across operational workflows, and solving complex cross-functional challenges, and are passionate about marketing operations, RevOps, and systems architecture, then this is the opportunity for you!

WHO YOU’LL BE WORKING WITH AND REPORTING TO

You’ll report to our Associate Director, Marketing Operations and work closely with teams in Marketing Operations, RevOps, and Sales Ops. Our team is highly collaborative and dedicated to powering how the marketing team runs—from campaign operations and reporting cadence through to AI adoption and process improvement. You’ll also have the chance to partner with teams across Data, BAT (Business Automation & Tools), CX Ops, and Engineering to ensure success and maintain a single account truth across systems.

WHAT YOU’LL BE DOING

As a Marketing Operations Manager, you will:

• Build and refine marketing operational frameworks – Lead initiatives to continuously improve campaign workflows, request intake, approval processes, team governance, MQLMQA routing logic, and SDR/BDR handoff processes.
• Own account intelligence and reporting cadence – Design account scoring models for Mid-Market and Enterprise, maintain executive dashboards, integrate intent/firmographic/behavioral signals into segmentation, and manage account assignment logic.
• Drive AI adoption across Marketing Ops – Translate AI capabilities into operational reality by building processes, governance, and enablement that accelerate execution and scale output within the team.
• Ensure tooling health and systems ownership – Manage HubSpot workflows, automations, and integrations while coordinating with BAT and Engineering on tech stack builds, QA standards, and enterprise tooling requirements.
• Enable team capabilities and documentation habits – Upskill Marketing and Marketing Ops teammates through shared standards, QA checklists, repeatable guides, templates, and onboarding resources to raise the operational floor.

WHAT YOU BRING

You’ll thrive in this role if you have:

• HubSpot Fluency – A solid understanding of designing workflows, routing logic, and automation in HubSpot, including its limitations and when to extend outside the platform.
• Account Operations Mindset – Track record of building ABM operational processes, MQL-to-MQA scoring rules, multi-stakeholder buying committee motions, and AI/automation adoption that sticks.
• Sales Ops Partnership – Ability to collaborate seamlessly with Sales Ops on account strategy, territory strategy, handoff logic, and rep productivity without jargon.
• Data & Documentation Habits – Excellent habits in building auditable specs, validating data quality, and diagnosing root causes in data flows alongside Data and BAT teams.
• Experience with multi-touch attribution modeling, lifecycle marketing operations (nurture flows, recycling, engagement scoring), and ABM platforms / account intelligence tools.
• A background in seeing a company move upmarket to Mid-Market/Enterprise and building scalable, long-term GTM operations.

WHY IS THIS ROLE A GOOD FIT FOR YOU

This role is a good fit for you if:

• You are an operational thinker who naturally designs sustainable systems, governance, and frameworks rather than executing quick-fix tasks.
• You love working cross-functionally across Marketing, Sales Ops, and Data teams …