Remote job
Remote confirmedLifecycle Manager
Viktor
Our assessment
- Our reading of the full posting text confirms it: fully remote.
- The posting states no salary. Comparable roles in our index (110 postings): median 5,000 euros per month, middle range 4,076 to 6,250 euros.
- 11 more open roles from this employer in our index. 8 of them fully remote.
Automated assessment by nomado24, not an employer statement.
Job description
ABOUT VIKTOR
Viktor is the AI employee that lives in Slack and Microsoft Teams, connects to thousands of tools, and does the work: reports, dashboards, code, campaigns. Our mission is to give every company an AI employee.
The team is small. The scope is not.
THE SHORT VERSION
You own the lifecycle machine: every email and nudge that turns a signup into a daily user, a single user into a team, and a lapsed workspace into a returning one. You take over our existing lifecycle system and build both the self-serve and the sales-led journeys, and everything about where it goes next is your call. First dedicated lifecycle owner, hands-on in Customer.io http://Customer.io daily, judged on activation, net revenue retention, and reactivated revenue. You ship every week.
WHAT'S ACTUALLY GOING ON HERE
Tens of thousands of people sign up, and what happens after signup is decided largely by lifecycle: the emails and messages that turn a curious signup into a daily user, a single user into a team, and a lapsed workspace into a returning one. In May 2026 we closed a $75M Series A led by Accel, with Slack's founders co-investing. The product works and the market is pulling. Lifecycle is the least-owned lever we have.
Today it is run by the Head of Growth as a side quest, with an agency that has been rebuilding the system: ten tracks, 20 flows, structured A/B testing with holdouts, and personalisation off survey attributes, all on Customer.io http://Customer.io with a dedicated sending domain. That system needs an owner who treats it as their number, not a vendor relationship.
That is this hire. First dedicated lifecycle owner, reporting to our CMO. You take over the existing system and the interesting work starts on day one.
WHAT YOU'LL ACTUALLY DO
- Activation. Our biggest leak is between a user's first message to Viktor and their first scheduled task. You own the email and in-channel nudge side of closing it. (In-product activation belongs to Product; you two will be joined at the hip.)
- Expansion. Half of paying workspaces still have only one active human. Seat expansion and usage expansion are open headroom, and the motion is dormant. You build it.
- Sales-led journeys. Journeys that warm up bigger accounts and hand the right ones to sales at the right moment. You grow the revenue they touch, together with sales.
- Retention and reactivation. Churn here is mostly voluntary and win-back is brand new. You own it and iterate on real revenue numbers.
- The advocacy engine. Lifecycle comms for referrals, creators, and implementation specialists: one pitch per person per cycle, credits-led, never spammy. The programs have owners; the email layer is yours.
- Segmentation and data. You define the segmentation roadmap (buyer vs end-user, team size, usage stage) and drive the data dependencies with engineering. Reach and person-attribute coverage in our ESP is a live engineering conversation, not a solved problem: you are the internal customer who keeps it moving.
- The channel itself. Deliverability, sending domains, send hygiene, frequency capping, and the quality bar on every email that leaves the building. High touch and human, never mass and lazy.
THE BAR
Judged on activation rate, net revenue retention, and reactivated revenue, not on sends shipped or campaign count. "The calendar was full" is not the bar. "More signups become teams, and more teams stay and grow" is. "I'd brief an agency to build that" is an instant no-hire. You are the builder.
HOW YOU'LL KNOW IT'S WORKING
- 30 days. Full command of the inherited system: every track, flow, segment, suppression rule, and dashboard. The test program runs under your hand, not the agency's.
- 60 days. Handoff complete and invisible. First test reads actioned: losers killed or rewritten, winners scaled. First segmentation win shipped with engineering.
- 90 days. Activation, expansion, and reactivation each have a north-star number, a live campaign system behind it, and a trend you can defend in a growth review.
WHO YOU ARE
- You have run lifecycle for a usage-based or PLG B2B SaaS, where revenue comes from seats and usage, not cart recovery. You know why that difference changes everything.
- You've driven monetisation through both a self-serve and a sales-led funnel in a product-led business.
- Hands-on Customer.io http://Customer.io (or an equivalent you can prove), including segments, campaigns, webhooks, and event-triggered flows you built yourself.
- Data fluency: you write SQL, you live in product analytics, and you pull your own segments instead of filing a ticket.
- You can put numbers on your best work: what the activation or retention metric was, what you did, what it became.
- You run experiments with a method you can explain: how you design them, how you scale the winners, and the results that mattered.
- AI-native, for real. We use Viktor to build Viktor, and you will work with him to run …
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