IT Support Specialist

Description

Keeper Security is hiring an IT Support Specialist to join our EMEA IT team and provide hands-on technical support to employees across our Cork office and wider European organization. Qualified candidates must permanently reside in Ireland. This is a hybrid position based within a commutable distance to our Cork, Ireland office.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver reliable, secure and responsive IT support for Keeper employees across EMEA.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organisations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognised for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organisations to defend against modern adversaries at KeeperSecurity.com .

About the Job

As an IT Support Specialist, you will provide Level 1 and Level 2 technical support to Keeper employees, helping resolve hardware, software, account access and workplace technology issues. You will be a key point of contact for employees in the Cork office while also supporting remote users across EMEA. This is a hands-on role for someone who enjoys troubleshooting, working directly with users and keeping workplace technology running smoothly. You will support employee onboarding and offboarding, device provisioning, account administration, asset management and day-to-day IT operations while escalating more complex infrastructure or security issues when appropriate.

Responsibilities

• Provide Level 1 and Level 2 technical support for employees across Windows and macOS environments
• Troubleshoot laptops, peripherals, operating systems, business applications and user access issues
• Provision, configure and deploy laptops and other equipment for new employees
• Support employee onboarding and offboarding, including account setup, access changes and equipment management
• Administer user accounts and access across Google Workspace, Microsoft, SaaS applications and other enterprise systems
• Manage and track IT hardware, software assets and inventory
• Diagnose connectivity, VPN, Wi-Fi and basic network issues
• Support conference rooms, audiovisual equipment and other workplace technology within the Cork office
• Document incidents, resolutions and troubleshooting steps within the IT ticketing system
• Escalate complex issues to senior IT, Security or Infrastructure teams with clear technical documentation
• Assist with endpoint management, software deployment, patching and device security controls
• Follow IT security, access control and data protection policies when supporting users and systems
• Help maintain internal IT documentation, knowledge articles and standard operating procedures
• Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support troubleshooting, documentation, research and workflow efficiency

Requirements

• 2+ years of experience in IT support, service desk, desktop support or a related technical role
• Hands-on experience supporting Windows and macOS users in a business environment
• Experience troubleshooting hardware, software, account access and common workplace technology issues
• Familiarity with Google Workspace, Microsoft technologies or similar enterprise productivity platforms
• Experience provisioning and supporting employee laptops and peripherals
• Familiarity with identity and access management concepts, including user accounts, groups and permissions
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
• Experience working with ticketing systems and documenting technical issues and resolutions
• Strong troubleshooting and problem-solving skills
• Strong communication and customer service skills when working with technical and non-technical users
• Ability to manage multiple support requests and prioritise issues based on urgency and business impact
• Ability and willingness to use AI-assisted tools effectively to improve troubleshooting, research and documentation
• Qualified candidates must permanently reside in Ireland and be able to commute to Keeper’s Cork office as required

Preferred Qualifications

• Experience supporting SaaS or cybersecurity organisations
• Familiarity with mobile device management or endpoint …