INTERNALS ONLY : Quality Assurance Officer & Data Analyst

About the role

War Child is looking for a:

INTERNALS ONLY: Quality Assurance Officer & Data Analyst

"Who ensures grant data quality and donor compliance while transforming data into insights that drive informed decision-making and continuous improvement ."

This hybrid role combines the quality assurance and compliance tasks with data analysis and reporting tasks. Its purpose is to ensure WCAF's grant data meets or exceeds internal and external quality standards, and to turn grants data into insight that supports decision-making, donor compliance and continuous improvement. The role requires initiative, innovation, leadership and problem-solving skills, and has internal and external impact on WCAF's operations and reputation.

What you will do

• Decision-making responsibilities: Develops and improves quality control systems and procedures, analyses quality and performance data, determines root causes and recommends corrective actions. Accountable for the accuracy of the data they analyse and publish, and for insights and recommendations. Accountability is medium to high, as it affects WCAF's ability to meet grant management quality standards and secure continuous funding.
• Relationship responsibilities: Collaborates with cross-functional teams to address quality and data issues, communicates quality standards to grant management colleagues. Explains complex issues and analysis clearly to non-technical colleagues.
• Development responsibilities: Formally responsible for strengthening capacity in quality assurance, data management and data use: training onm and development of Rafiki, IATI and quality control procedures, building guides, and providing guidance and feedback. Keeps up to date with best practice, and informally fosters a learning culture in the team.
• Resources responsibilities: Contributes to managing resources for quality assurance and data activities (when relevant), including advice on data systems, software licences and budgeting for data projects. Handles data securely and in line with data protection regulations.
• Culture responsibilities: Builds a positive team culture and contributes to a culture committed to safeguarding children and adults, compliant with WCAF's Safeguarding policies.

ROLE-SPECIFIC OR CONTEXT RESPONSIBILITIES

• Contribute to and monitor grants data quality and compliance with internal control systems, external grant management quality standards and donor guidelines
• Monitor the compliance and quality of the data stored in Salesforce (Rafiki), set data quality standards and advise country, cluster and global teams, as well as fundraising members’ offices, on meeting them
• Identify root causes of quality issues; recommend and roll out corrective actions
• Conduct and communicate grant and funding agreements activations in collaboration with finance
• Advise on donor requirements and support the review of donor contracts to ensure they meet internal and external donor requirements
• Oversee and improve due diligence, partner assessment and vetting
• Set standards for filing and storing contracts and grant documents, and support the organisational audit process
• Support the IFGD objectives through (pro-active) provision of data collection, analysis and reports
• Contribute to the Power BI use: design, development, testing and roll-out of dashboards and reports for internal stakeholders
• Translate information needs into concrete proposals for data collection and analysis
• Conduct data analysis of grant compliance and fundraising performance and provide insights and recommendations
• Provide input for annual plans, quarterly reviews and donor reports, and support the Global Head IFGD and other team members on internal reporting
• Develop standard reports, reporting templates and Rafiki dashboards using existing (Salesforce) and future data systems
• Review IATI reports for Alliance members and ensure WCAF’s data is published in IATI in a compliant way
• Research donor and grant requirements for IATI publication and publish in IATI
• Review the quality of data published in IATI and monitor logframe data for projects with mandatory IATI publishing requirements, to ensure donor guidelines and contractual agreements are followed
• Share IATI data within the organisation for learning purposes
• Create training materials and train WCAF teams and partner organisations on IATI publication
• Liaise with other organisations and participate in networks related to donor compliance, including IATI
• Contribute to organisational process improvement
• Coordinate the technical configuration and improvements, implementation and roll-out of new Salesforce functionality
• Signal possibilities for improvement of processes regarding data collection, data management, data analysis and the use of data within IFGD
• Maintain an updated overview of all requested Salesforce changes in Jira and adjust the release planning according to WCAF’s priorities
• …