Complex Claims Specialist, Cyber - Germany (m/w/d)*

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role

Coalition is seeking an experienced and highly motivated Complex Claims Specialist, with strong expertise in Cyber insurance and incident coverage, to join its fast-moving and growing international team.

The Claims team at Coalition stands out for its outstanding customer service and deep expertise in handling cyber claims for its insureds. As a team, we focus on partnering with our clients to resolve cyber incidents quickly and find practical, business-focused solutions to cyber risk.

As we continue to grow, we are seeking an experienced Claims professional to join our cyber claims team, with responsibility for handling complex Cyber policies. You will also support the underwriting team and coordinate with a range of external partners, including breach counsel, defense counsel, and coverage counsel, on behalf of Coalition and its partner carrier, Allianz.

This is a full time, remote-first position, that can be based anywhere in Germany.

Coalition is an English-speaking environment; CVs in English welcome

Responsibilities

• Handle the intake of cyber incidents, including the coordination of breach counsel, forensic investigators and other external partners
• Evaluate the full portfolio of claims in Germany
• Ensuring the timely recording and recommendation of appropriate and precise loss reserves in accordance with Coalition’s guidelines; handling complex claims involving both first-party and third-party elements, including the assessment and, where applicable, pursuit of subrogation/recovery claims.
• Handle complex and litigated claims, including third party liability arising from security failures or data breaches
• Maintain accurate file documentation/information in our claims system
• Assess liability, quantum and coverage on claims, and clearly document your analysis, strategy and decisions in our claims system
• Intelligently guide and monitor third-party service providers, including quality of work, strategy and spend
• Maintain and develop relationships with brokers, insured stakeholders and key partners in the German market
• Identify and pursue settlement opportunities that achieve effective outcomes
• Work closely with legal counsel and other stakeholders to coordinate defense strategy and drive timely resolution of claims
• Provide data and insights to underwriters
• Support business development by contributing to marketing, client presentations and sales discussions
• Liaise with partner carriers
• Lead client engagement activities, including cyber incident preparedness and tabletop exercises, whether delivered directly by Coalition or our partners
• Ensure the global claims team is aware of specific claims handling requirements and market practices in Germany as well as other EEA countries, as Coalition expands its geographical footprint.

Skills and Qualifications

• 3+ years of experience handling cyber claims. Preferred background in:
• Handling wider financial lines claims, including D&O, E&O
• Handling European cyber incidents
• Education:
• German Law Degree
• Knowledge of GDPR and German regulatory requirements
• Language skills: Fluent in German & English is required
• Team work:
• Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a fast-paced and changing work environment
• Excellent communication skills and ability to provide interactive experience with clients, colleagues and stakeholders
• Team-oriented with aptitude to excel in a collegial environment but also able to work proactively and independently

Bonus Points

• Relevant experience in the insurance industry, ideally including claims handling for the Austrian and/or Swiss market

Perks

• 100% public healthcare coverage
• 30+ paid holidays
• Annual home office stipend
• Statutory pension
• Mental & physical health wellness programs
• Competitive compensation and opportunity for advancement

Why Coalition?

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join …