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About the company Omilia is a leader in Conversational AI. Our cloud platform powers natural, human-like customer conversations over voice and chat for some of the largest enterprises in banking, insurance, telecommunications and hospitality, handling hundreds of millions of interactions a year. We build our own deep tech across the stack, from speech recognition and natural language understanding to dialog management, and we integrate natively with the major CCaaS platforms. We are a company of roughly 500 people, distributed across Europe and North America, in the middle of an ambitious platform modernization program: Kubernetes everywhere, autoscaling for every service, a next generation observability stack, and AI woven through our own engineering lifecycle. Role Purpose The Account Executive – Spain is a senior individual contributor responsible for driving new logo and expansion revenue across enterprise accounts in Spain. The role owns the full sales cycle, from prospecting and qualification through to commercial close, targeting large Spanish organisations across priority verticals deploying contact centre AI and conversational automation. Success is measured by new logo ARR, pipeline coverage, win rate, and the quality of strategic relationships built across the Spanish enterprise market. Accountabilities • Own and deliver new logo ARR and expansion revenue targets for the Spanish enterprise market, driving the full sales cycle from prospecting and qualification through to contract signature. • Build and maintain a healthy, accurately forecasted pipeline, providing the Executive VP of Growth, Ibero-America with reliable revenue projections and transparent deal status on a weekly cadence. • Develop and execute a territory plan across priority Spanish enterprise verticals, mapping decision-making structures and aligning Solution Consulting and internal resources to the highest-value opportunities. • Serve as Omilia 's senior commercial representative and trusted advisor for Spanish enterprise accounts, building executive-level relationships and positioning Omilia as the platform of choice for contact centre AI transformation in the Spanish market. • Protect Omilia 's commercial interests by rigorously qualifying opportunities, avoiding engagements where technical challenges, integration complexity, or compliance constraints outweigh realistic partnership potential. • Act as the primary source of Spanish market intelligence, feeding structured feedback on buyer priorities, competitive dynamics, regulatory context, and product requirements to Sales leadership, Product, and Marketing. Key Responsibilities • Develop and execute a structured territory plan across priority Spanish enterprise verticals, including financial services, insurance, telecommunications, utilities, retail, tourism, and public sector, defining target account lists, building a multi-channel pipeline development strategy, and applying rigorous qualification methodology (MEDDIC/MEDDPICC) before committing internal resources. • Lead the full enterprise sales cycle for Spanish opportunities, from discovery and business case development through solution scoping, commercial negotiation, legal review, and contract signature. • Lead the preparation and delivery of proposals, RFP responses, technical presentations, and product demonstrations in Spanish, accurately mapping Omilia 's capabilities to each prospect's business requirements and acting as a trusted advisor on their contact centre challenges and CX transformation objectives. • Build compelling business cases that address objections related to integration complexity, GDPR and AEPD data protection requirements, Spanish language NLU performance across regional variants, and total cost of ownership. • Partner with Solution Consultants to scope and position technically credible solutions, contributing to POC qualification, RFP response strategy, and proposals that map Omilia 's platform portfolio (OCP, miniApps, Pathfinder, CoPilot, TalkGuard, OptimizeIQ) to each prospect's business outcomes. • Manage complex, multi-stakeholder deal cycles, engaging economic buyers, IT decision-makers, procurement, legal counsel, data protection and compliance teams, and executive sponsors to advance deals to closure. • Facilitate a seamless pre-sales to implementation transition, providing knowledge transfer to Professional Services and Customer Success on project scope, contractual obligations, and customer expectations at contract signature. • Build and sustain long-term, multi-threaded relationships with executive, financial, technical, and operational stakeholders at target Spanish accounts. • Represent Omilia at key Spanish industry events and forums, such as ExpoContact and relevant sector-specific conferences, building market presence and sourcing pipeline. • Maintain current awareness of the Spanish and EU regulatory landscape for enterprise AI and contact centre …

We are seeking a Conversational AI application developer to join our Solution Delivery team. You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world. • This position is fully remote and can be worked from any EU country . As part of that team, you will be trained on Omilia’s Cloud Platform (OCP) and gain an under-the-hood understanding of the technologies enabling conversational and agentic AI-driven, omnichannel human-system interactions: traditional NLU modeling, generative AI capabilities, and autonomous agent workflows. The successful candidate will contribute to the design and development of production-grade conversational, agentic AI systems, using Omilia’s technology suite. Tasks and responsibilities include: • Working with customers to analyze and understand business requirements; • Designing the application in line with established usability principles and business requirements; • Developing hybrid Conversational AI applications that blend agentic and deterministic, rule-based capabilities; • Implementing and testing the semantic models and the conversation flow, leveraging rule-based, ML-based, and GenAI-based technologies made available on Omilia's Cloud Platform (OCP). More detailed tasks include: preparing, augmenting, and annotating datasets for ML and agentic training; executing model testing to assess performance; developing semantic rules using dictionaries and regular expressions; managing RAG knowledge base configuration; prompt engineering; • Using JavaScript to code application logic; • Integrating Omilia applications with client systems via REST web services; • Test-driven development, unit and regression testing; • Analyzing real-life human-system dialogs using Omilia's Conversational Insights and analytics tools, assessing the overall system performance, and identifying improvement opportunities; • Closely working with customers and other team members to debug and troubleshoot issues; • Testing early platform features to provide feedback, communicating identified product improvement opportunities or partner/customer feedback to the product team for resolution; • Supporting partners and customers, providing consultation on design and development practices as well as assisting with issue resolution during day-2 operation; • Engaging in continuous collaboration with team members, communicating problems effectively, and sharing insights Requirements • Academic Degree in Computer Science, Computational Linguistics, Natural Language; • Fluent English and Greek; • Processing, related field, or equivalent experience; • Excellent communication skills, customer-facing; • Problem solving and engineering mindset; • Knowledge of basic programming principles; • Interest in or familiarity with Generative AI concepts (LLMs, prompt engineering, RAG); • Ambition, enthusiasm, and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail; • Well-organized for both team and/or solo assignments; • Accountable within demanding deadlines Nice to have • Experience with conversational automated dialog systems, either voice or chat-based; • Experience in any other production-level NLU/NLP solutions; • Experience with GenAI/LLM technologies: prompt engineering, or RAG; • Familiarity with agentic AI frameworks or autonomous agent concepts; • Any customer facing experience in a corporate setting will be considered a plus; • Experience with Javascript and/or object-oriented programming (e.g. Java); • Experience consuming external systems such as web services and REST APIs; • Experience with cloud contact center platforms; • Experience with Git and CI/CD processes; • Knowledge of bash scripting for automating SDLC internal tasks; • Knowledge of Spanish, Portuguese, French and/or German Benefits • Fixed compensation; • Private health insurance; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

The Conversational UX Specialist owns the design quality of Omilia's conversational experiences within the Solution Optimization team. The role designs user-centric conversational flows and continuously validates and refines them using real interaction data — closing the loop between design intent and actual system performance. As the primary point of expertise for conversational UX inside Omilia, this person analyzes live conversational interactions to catch where design assumptions break down, drives fixes, and uses that analysis to improve business KPIs and overall solution quality across accounts. Accountabilities • Act as the primary resource for conversational AI design, influencing and aligning cross-team efforts to ensure an optimal user experience and alignment with business KPIs. • Own the end-to-end quality of conversational UX design, ensuring flows are scalable, modular, and maintainable to support future business needs. • Drive solution optimization by analyzing conversational designs and interaction data to identify broken processes and deliver measurable performance improvements. • Ensure design decisions are technically viable by partnering with delivery teams and translating business needs into actionable, user-centric solutions. • Maintain benchmarking of core KPIs across features, services, and relevant domain/industry verticals to identify optimization opportunities and uphold best practice. Key Responsibilities • Design conversational flows that are scalable, modular, and maintainable, enabling efficient adaptation to future business needs. • Translate complex business needs into actionable, user-centric design solutions that enhance user experience and achieve organizational objectives. • Present design concepts effectively to business teams and stakeholders, advocating for user-first principles while aligning with company goals. • Collaborate with project delivery teams to ensure design solutions are technically viable and optimized for the existing technology stack. • Create and maintain comprehensive documentation of design decisions, conversational systems, and user flows to facilitate team alignment and future design projects. • Track benchmarking for core KPIs across features, services, and relevant domain/industry verticals to compare performance and identify optimization opportunities. • Analyze existing conversational designs to identify broken processes, propose fixes, and implement optimized solutions. • Evaluate user interactions and conversation data to uncover areas for improvement, enhancing bot performance and user satisfaction. • Leverage insights from data analysis to drive continuous, iterative optimization of conversational experiences. • Stay informed about the latest trends, best practices, and principles in conversational AI design to deliver cutting-edge, accessible, and functional solutions. Requirements Knowledge, Skills & Experience Required: • Bachelor's degree in a relevant field (e.g., Linguistics, Computer Science, UX Design, Psychology) or equivalent professional experience. • Proven experience in UX design and/or requirements analysis, design, and optimization of Conversational AI systems, with a strong understanding of conversational UX principles and best practices. • Skilled in crafting clear, engaging, and natural dialogue for conversational interfaces (copywriting proficiency). • Excellent command of spoken and written English. • Exceptional communication skills, with the ability to work effectively in customer-facing roles. • A passion for user experience, with strong design sensibilities and deep empathy for end users. • Ambition, enthusiasm, and a growth mindset, coupled with strong analytical and creative thinking abilities. • Meticulous attention to detail and the ability to deliver high-quality work within tight deadlines. • Highly organized and capable of managing solo or collaborative assignments effectively. • Comfortable working in a fully remote, digital-first environment. Nice to have: • Hands-on experience designing UX for AI-driven bots, including chatbots and voicebots, or familiarity with Generative AI solutions. • Experience with conversational automated dialogue systems (voice or chat-based); production-level knowledge of NLU/NLP solutions is a strong plus. • Proficiency in additional languages such as Spanish, French, and/or German. Benefits • Fixed compensation; • Long-term employment with the working days vacation; • Development in professional growth (courses, training, etc); • Being part of successful cutting-edge technology products that are making a global impact in the service industry; • Proficient and fun-to-work-with colleagues; • Apple gear. Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are …

A remote, freelance opportunity is available for skilled transcribers who are native (or fully fluent) speakers of one of the languages below. This position is ideal for those who prefer a flexible work environment. We are looking for transcribers in: Europe: French (France, Belgium), Spanish (Spain), German (Germany), Dutch (Netherlands, Belgium), Portuguese (Portugal), Italian (Italy) Australia: English (Australia) Latin America: Spanish (Mexico, Peru, Argentina, Uruguay, Chile), Portuguese …