Remote jobs

Your mission Help our largest customers turn business outcomes into lasting growth. Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a commercially driven, customer-facing Customer Success organization that adds measurable business value and takes clear ownership of customer relationships and outcomes. Our three main objectives are: • Value realisation and adoption: Help customers adopt our solutions and achieve measurable business outcomes. • Proactive renewal management: Anticipate renewals and secure customer retention. • Growth creation: Turn customer value into expansion through close collaboration with Sales and partners. YOUR MISSION You will be the accountable Customer Success owner for a portfolio of large customers, leading customer engagement, value realisation, renewal management and growth creation. You will own gross revenue retention (GRR) for your portfolio and be accountable for a measurable contribution to net revenue retention (NRR) through contract value growth at renewal and the expansion opportunities you identify for Sales. What you will do: Drive value realisation and adoption through strong relationships • Identify the people who can and want to grow with Matrix42. Map decision makers, budget holders, executive sponsors, champions, and other key stakeholders across relevant functions and business units. • Translate customer objectives into joint success plans with measurable outcomes, clear owners, and dated milestones. Connect adoption to the business value customers expect. • Lead business and executive reviews that demonstrate progress, validate value, and agree the next stage of the customer roadmap. Tailor engagement to each account’s complexity and potential. • Own customer follow-through while coordinating partners, Professional Services, Support, and Product to remove barriers to adoption and deliver agreed milestones • Work with partners, Support, and Professional Services to address barriers to value and ensure clear ownership of follow-up actions. Own proactive renewal management and growth creation • Own renewals for your accounts, engaging stakeholders early and securing successful renewal outcomes. • Personally lead pricing and contract discussions with your customers. • Monitor customer health, adoption, and engagement to identify risks and implement mitigation plans. • Work closely with Sales, partners, Support, and Professional Services to address barriers to customer success and strengthen retention. • Act as the single point of contact for your customers during escalations. • Identify opportunities for upsell, cross-sell, and broader adoption based on customer needs and demonstrated value. • Develop a clear business case for each opportunity and hand it over to Sales, who own the deal. • Represent the customer's voice internally. • Maintain accurate customer records, renewal forecasts, success plans, and next steps in our CRM and business systems. How we measure success Portfolio GRR and NRR. Adoption and lifecycle engagement, renewal management and growth creation. Your profile MUST HAVES • At least 5 years of relevant experience in Customer Success, Account Management, Consulting, or a comparable role with enterprise software customers. • A track record of protecting and growing customer revenue in complex accounts with multiple stakeholders. • Confidence engaging executive stakeholders on business outcomes, investment priorities, value, and commercial considerations. • Strong account planning, stakeholder mapping, presentation, and negotiation skills, with a structured approach to renewal and risk management. • The ability to coordinate cross-functional teams and partners, take ownership of customer outcomes, and help build new ways of working. • Fluency in English and (Swiss) German. NICE TO HAVE • Knowledge of IT management, IT service management, or enterprise service management. • Experience with partner-led customer relationships, multi-product adoption, or executive value reviews. • Experience using CRM, customer health data, analytics, or AI-enabled tools to improve account management Why us? This is an opportunity to influence the success of some of our most important customers while helping establish our global CS approach. You will combine strategic customer relationships with tangible commercial impact, supported by colleagues across Sales, our partner ecosystem, Product, Support, and Professional Services. Our Benefits We could tell you about the great coffee, 30 vacation days, and flexible hours. Or that hybrid and remote work are part of the deal. But honestly? That’s just standard. • Work from (almost) anywhere – Want to change your scenery? Go on a workation and take your job with you. • Time for growth – A career framework to support …

Your mission Help our largest customers turn business outcomes into lasting growth. Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a commercially driven, customer-facing Customer Success organization that adds measurable business value and takes clear ownership of customer relationships and outcomes. Our three main objectives are: • Value realisation and adoption: Help customers adopt our solutions and achieve measurable business outcomes. • Proactive renewal management: Anticipate renewals and secure customer retention. • Growth creation: Turn customer value into expansion through close collaboration with Sales and partners. YOUR MISSION You will be the accountable Customer Success owner for a portfolio of large customers, leading customer engagement, value realisation, renewal management and growth creation. You will own gross revenue retention (GRR) for your portfolio and be accountable for a measurable contribution to net revenue retention (NRR) through contract value growth at renewal and the expansion opportunities you identify for Sales. What you will do: Drive value realisation and adoption through strong relationships • Identify the people who can and want to grow with Matrix42. Map decision makers, budget holders, executive sponsors, champions, and other key stakeholders across relevant functions and business units. • Translate customer objectives into joint success plans with measurable outcomes, clear owners, and dated milestones. Connect adoption to the business value customers expect. • Lead business and executive reviews that demonstrate progress, validate value, and agree the next stage of the customer roadmap. Tailor engagement to each account’s complexity and potential. • Own customer follow-through while coordinating partners, Professional Services, Support, and Product to remove barriers to adoption and deliver agreed milestones • Work with partners, Support, and Professional Services to address barriers to value and ensure clear ownership of follow-up actions. Own proactive renewal management and growth creation • Own renewals for your accounts, engaging stakeholders early and securing successful renewal outcomes. • Personally lead pricing and contract discussions with your customers. • Monitor customer health, adoption, and engagement to identify risks and implement mitigation plans. • Work closely with Sales, partners, Support, and Professional Services to address barriers to customer success and strengthen retention. • Act as the single point of contact for your customers during escalations. • Identify opportunities for upsell, cross-sell, and broader adoption based on customer needs and demonstrated value. • Develop a clear business case for each opportunity and hand it over to Sales, who own the deal. • Represent the customer's voice internally. • Maintain accurate customer records, renewal forecasts, success plans, and next steps in our CRM and business systems. How we measure success Portfolio GRR and NRR. Adoption and lifecycle engagement, renewal management and growth creation. Your profile MUST HAVES • At least 5 years of relevant experience in Customer Success, Account Management, Consulting, or a comparable role with enterprise software customers. • A track record of protecting and growing customer revenue in complex accounts with multiple stakeholders. • Confidence engaging executive stakeholders on business outcomes, investment priorities, value, and commercial considerations. • Strong account planning, stakeholder mapping, presentation, and negotiation skills, with a structured approach to renewal and risk management. • The ability to coordinate cross-functional teams and partners, take ownership of customer outcomes, and help build new ways of working. • Fluency in English and German. NICE TO HAVE • Knowledge of IT management, IT service management, or enterprise service management. • Experience with partner-led customer relationships, multi-product adoption, or executive value reviews. • Experience using CRM, customer health data, analytics, or AI-enabled tools to improve account management Why us? This is an opportunity to influence the success of some of our most important customers while helping establish our global CS approach. You will combine strategic customer relationships with tangible commercial impact, supported by colleagues across Sales, our partner ecosystem, Product, Support, and Professional Services. Our Benefits We could tell you about the 30 vacation days, or that self-managed, flexible hours and remote work are part of the deal. But honestly? That’s just standard. Here’s what makes working with us extra special: • Work from (almost) anywhere – Take your job with you on a workation and get inspired by new places. • Time for growth – A …

Your mission Build digital customer journeys that improve adoption, retention and growth. Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a global, company-wide Customer Success organization with a clear business value focus and a strong commercial mindset. Our ambition is to turn adoption and measurable customer outcomes into lasting partnerships, strong retention, and sustainable growth YOUR MISSION You will manage customer outcomes across our digital customer segment through automated lifecycle programes, one-to-many engagement, and renewal workflows. You will own the performance of these programes, with accountability for segment gross revenue retention (GRR) and a measurable contribution to net revenue retention (NRR). This role operates across the segment rather than through a traditional named-account portfolio, combining commercial judgement, customer communication, and hands-on programe development. What you will do: Build and improve digital customer journeys • Design, launch, and improve digital journeys covering onboarding, adoption, value realization, renewal, and growth, with clear objectives and triggers at each stage. • Create relevant customer communications, educational campaigns, and self-service content together with Marketing, Product, Support, and partners. • Segment audiences by lifecycle stage, product, usage, and customer needs so communications are timely and useful. • Work with RevOps and CS Operations to implement CRM workflows, improve contact and contract data, and connect customer signals to actionable triggers. • Test messages, timing, and journey steps. Use engagement, adoption, and commercial results to improve programe effectiveness. Drive reliable renewals • Own a repeatable digital renewal process with early reminders, clear customer actions, and visibility of upcoming renewals. Build workflows around contractual notice deadlines. • Own communication of pricing and contract changes across the segment, combining personalized outreach with scalable programes. • Monitor risk and renewal exceptions. Manage targeted human intervention with the appropriate CS, Sales, Support, or partner teams. • Identify growth signals and route qualified strategic upsell and cross-sell opportunities to Sales. • Maintain segment renewal forecasts and programe dashboards, using CRM and analytics to connect activities with retention and growth. How we measure success Segment GRR and NRR. Adoption and lifecycle engagement through digital programes, renewal forecast accuracy, and qualified growth opportunities. Your profile MUST HAVE: • At least 3 years of relevant experience in Digital Customer Success, Customer Operations, customer lifecycle marketing, renewal operations, or a comparable SaaS or enterprise software role. • Hands-on experience building customer campaigns, CRM workflows, or automated lifecycle programes, with evidence of measurable results. • A commercial mindset: you connect customer engagement and adoption with retention, renewals, and growth. • Strong analytical skills and confidence using customer, contract, and engagement data to prioritize improvements. • Clear customer-facing writing and communication skills, with the ability to make complex topics easy to act on. • The ability to coordinate Marketing, RevOps, Sales, Support, and partners and manage multiple programe improvements in parallel. • Fluency in English and German. NICE TO HAVE • Experience with HubSpot , Power BI , customer health frameworks, or product usage analytics. • Experience with AI-enabled engagement, self-service programes, or testing and optimizing digital journeys. • Knowledge of subscription renewals, partner-led customer models, or IT and enterprise service management. Why us? You will help establish our digital Customer Success approach and shape programes that reach customers across markets. This role offers the opportunity to combine customer insight, automation, and commercial ownership, working closely with the teams building our CS systems and ways of working. Our Benefits We could tell you about the 30 vacation days, or that self-managed, flexible hours and remote work are part of the deal. But honestly? That’s just standard. Here’s what makes working with us extra special: • Work from (almost) anywhere – Take your job with you on a workation and get inspired by new places. • Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development. • Social Day – One paid day per year to give back: volunteer, support a cause, or attend an environmental event. • Bike leasing – Stay fit and sustainable. We’ll handle the contract and insurance. • Pick your perk – Choose the benefit that fits …

Your mission Deliver customer value and commercial impact across a broad portfolio. Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a global, company-wide Customer Success organization with a clear business value focus and a strong commercial mindset. Our ambition is to turn adoption and measurable customer outcomes into lasting partnerships, strong retention, and sustainable growth. YOUR MISSION As our Customer Success Manager Scaled Accounts , you will help customers achieve measurable business outcomes while driving retention and growth across a large portfolio of accounts. You will combine personal engagement with scalable customer success programs, helping customers maximize the value of their Matrix42 investment. Most of your time will be spent managing renewals, driving adoption, identifying growth opportunities, and engaging customers through both one-to-one and one-to-many approaches. What you will do: You will own a portfolio of 100–150 named customers, combining targeted personal engagement with repeatable programmes and digital touchpoints. You will be accountable for your portfolio’s gross revenue retention (GRR) and a measurable contribution to net revenue retention (NRR) through licence expansion and the growth opportunities you originate. You will use your judgement to prioritise direct engagement where it has the greatest impact on value realisation, retention and growth. Drive adoption and value across your portfolio • Segment and prioritize your portfolio using renewal timing, customer needs, adoption, engagement, risk, and growth potential. • Agree practical success plans and measurable next steps with customers. Coordinate onboarding handovers with Sales, delivery teams, and partners. • Combine targeted customer conversations and selective business reviews with webinars, adoption campaigns, and best-practice sessions. • Use available customer data and health signals to focus your time and help improve health scoring and portfolio visibility as our systems develop. • Work with partners, Support, and Professional Services to address barriers to value and ensure clear ownership of follow-up actions. Own renewals and establish growth • Run a reliable renewal process - keep renewal intent, risks, actions, and forecasts current. • Take ownership of retention risks and recovery plans, coordinating the right colleagues and partners. • Act as the customer’s point of contact during escalations. • Manage license increases within agreed commercial responsibilities and approval processes. • Personally communicate pricing and contract changes to your customers. • Recognize and qualify growth opportunities from customer goals and adoption signals. Engage Sales on strategic upsell and cross-sell, and flag customers who need more intensive coverage. • Maintain accurate CRM records and improve repeatable playbooks, digital touchpoints, and renewal workflows across the CS team. How we measure success Portfolio GRR and NRR. Adoption and lifecycle engagement, renewal management and growth creation. Your profile MUST HAVES • At least 3 years of relevant experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or enterprise software. • A structured, proactive approach to managing many customers, competing priorities, and renewal timelines. • Commercial judgement and evidence of improving customer outcomes, retaining business, or identifying growth opportunities. • The ability to connect software adoption with business value and communicate clearly with customer decision-makers. • Confidence using CRM and data to prioritize activity, identify risk, and maintain reliable forecasts. • Strong collaboration skills and the ability to coordinate action across Sales, partners, and customer-facing teams. • Fluency in English and (Swiss) German. NICE TO HAVE • Experience delivering customer webinars, adoption campaigns, or other scalable customer success programs • Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), Endpoint Management, or Enterprise Software environments • Experience working with channel, implementation, or strategic partners • Familiarity with customer health frameworks, customer success methodologies, workflow automation, or AI-driven customer engagement • Experience using tools such as HubSpot, Salesforce, Gainsight, Totango, Planhat, or similar platforms Why us? This role offers the opportunity to help shape a growing global Customer Success organization while directly influencing customer outcomes, retention, and business growth. You will work closely with customers and cross-functional teams to build long-term partnerships and contribute to the success of the European choice in Intelligent Service Management. Our Benefits We could …

Your mission Deliver customer value and commercial impact across a broad portfolio. Matrix42 is the European choice in Intelligent Service Management (ISM). We help organizations realize the full potential of their technology and service management investments. We are establishing a global, company-wide Customer Success organization with a clear business value focus and a strong commercial mindset. Our ambition is to turn adoption and measurable customer outcomes into lasting partnerships, strong retention, and sustainable growth. YOUR MISSION As our Customer Success Manager Scaled Accounts , you will help customers achieve measurable business outcomes while driving retention and growth across a large portfolio of accounts. You will combine personal engagement with scalable customer success programs, helping customers maximize the value of their Matrix42 investment. Most of your time will be spent managing renewals, driving adoption, identifying growth opportunities, and engaging customers through both one-to-one and one-to-many approaches. What you will do: You will own a portfolio of 100–150 named customers, combining targeted personal engagement with repeatable programmes and digital touchpoints. You will be accountable for your portfolio’s gross revenue retention (GRR) and a measurable contribution to net revenue retention (NRR) through licence expansion and the growth opportunities you originate. You will use your judgement to prioritise direct engagement where it has the greatest impact on value realisation, retention and growth. Drive adoption and value across your portfolio • Segment and prioritize your portfolio using renewal timing, customer needs, adoption, engagement, risk, and growth potential. • Agree practical success plans and measurable next steps with customers. Coordinate onboarding handovers with Sales, delivery teams, and partners. • Combine targeted customer conversations and selective business reviews with webinars, adoption campaigns, and best-practice sessions. • Use available customer data and health signals to focus your time and help improve health scoring and portfolio visibility as our systems develop. • Work with partners, Support, and Professional Services to address barriers to value and ensure clear ownership of follow-up actions. Own renewals and establish growth • Run a reliable renewal process - keep renewal intent, risks, actions, and forecasts current. • Take ownership of retention risks and recovery plans, coordinating the right colleagues and partners. • Act as the customer’s point of contact during escalations. • Manage license increases within agreed commercial responsibilities and approval processes. • Personally communicate pricing and contract changes to your customers. • Recognize and qualify growth opportunities from customer goals and adoption signals. Engage Sales on strategic upsell and cross-sell, and flag customers who need more intensive coverage. • Maintain accurate CRM records and improve repeatable playbooks, digital touchpoints, and renewal workflows across the CS team. How we measure success Portfolio GRR and NRR. Adoption and lifecycle engagement, renewal management and growth creation. Your profile MUST HAVES • At least 3 years of relevant experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or enterprise software. • A structured, proactive approach to managing many customers, competing priorities, and renewal timelines. • Commercial judgement and evidence of improving customer outcomes, retaining business, or identifying growth opportunities. • The ability to connect software adoption with business value and communicate clearly with customer decision-makers. • Confidence using CRM and data to prioritize activity, identify risk, and maintain reliable forecasts. • Strong collaboration skills and the ability to coordinate action across Sales, partners, and customer-facing teams. • Fluency in English and German. NICE TO HAVE • Experience delivering customer webinars, adoption campaigns, or other scalable customer success programs • Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), Endpoint Management, or Enterprise Software environments • Experience working with channel, implementation, or strategic partners Why us? This role offers the opportunity to help shape a growing global Customer Success organization while directly influencing customer outcomes, retention, and business growth. You will work closely with customers and cross-functional teams to build long-term partnerships and contribute to the success of the European choice in Intelligent Service Management. Our Benefits We could tell you about the 30 vacation days, or that self-managed, flexible hours and remote work are part of the deal. But honestly? That’s just standard. Here’s what makes working with us extra special: • Work from (almost) anywhere – Take your job …

Your mission As part of our continued growth in the DACH market, we are expanding our Professional Services team with an experienced Senior Identity Governance & Administration (IGA) Consultant. As a Senior IGA Consultant, you will lead the implementation of Matrix42 Identity Governance & Administration solutions for customers across the public and private sectors. Working closely with customers, project managers, architects, consultants, and partner organizations, you will ensure successful project delivery while helping customers establish efficient, secure, and scalable identity governance processes. Your Responsibilities • Lead end-to-end implementations of Matrix42 Identity Governance & Administration solutions • Analyze customer business processes and identity governance requirements • Lead customer workshops and requirement gathering activities • Challenge customer requirements and recommend Identity Governance best practices based on industry standards and real-world experience • Design and configure Identity Governance solutions that meet customer business and security objectives • Configure identity lifecycle processes, approval workflows, provisioning processes, and access governance policies • Define and support integrations with Microsoft Entra ID, Active Directory, HR systems, and enterprise applications • Create technical and functional documentation • Deliver administrator and end-user training • Support customers during testing, go-live, and hyper-care • Collaborate closely with project managers, architects, consultants, and other internal and external stakeholders throughout project delivery • Enable and support Matrix42 implementation partners during customer projects • Share implementation best practices and contribute to the continuous improvement of delivery methodologies • Support pre-sales activities by providing technical expertise when required Your profile We are looking for an experienced Identity Governance professional with a strong consulting mindset and proven implementation experience. Must have • Several years of hands-on experience implementing Identity Governance & Administration (IGA/IAM) solutions • Experience delivering full lifecycle IGA implementation projects from requirements gathering through production deployment • Experience running customer workshops and gathering business and technical requirements • Ability to challenge customer requirements and recommend best practices rather than simply implementing requested solutions • Strong understanding of Identity Governance concepts, including: • Identity lifecycle management • Joiner-Mover-Leaver (JML) processes • Role-Based Access Control (RBAC) • Access certifications and reviews • Approval workflows • Provisioning and deprovisioning • Segregation of Duties (SoD) • Experience integrating identity platforms with: • Microsoft Entra ID • Active Directory • HR systems • Business applications • Experience with APIs, scripting, or automation • Strong customer-facing consulting and communication skills • Ability to communicate effectively with both technical and business stakeholders • Fluent German and English, both written and spoken • Willingness to occasionally travel within the DACH region and across Europe Nice to have Experience with one or more of the following: • Matrix42 Identity Governance • Saviynt/SailPoint/One Identity/Omada • Microsoft Identity Manager, Microsoft Entra ID Governance • Python • PowerShell • REST APIs • SCIM • LDAP • SQL • ITIL • Agile delivery methodologies What makes you successful You enjoy working directly with customers and solving challenging Identity Governance problems. You combine strong technical expertise with consulting skills, take ownership of your work, and are comfortable leading implementation projects from analysis through successful deployment. You are: • Customer-oriented and proactive • A trusted advisor who can challenge and guide customers • An excellent communicator • Comfortable working both independently and as part of a team • Curious and eager to learn • Passionate about Identity Governance and cybersecurity Why us? This is an opportunity to become part of the European leader in Service Management and Identity Governance solutions. You will work mostly with customers in the DACH region, delivering modern Identity Governance solutions while collaborating with an experienced international team. In addition to customer implementations, you will play a key role in enabling and supporting our implementation partners, helping them successfully deliver Matrix42 IGA projects. If you enjoy solving complex identity challenges, working directly with customers, and influencing how Identity Governance is delivered across Europe, we'd love to hear from you. Our Benefits We could tell you about the 30 vacation days, or that self-managed, flexible hours and remote work are …

Your mission At Matrix42, you'll help shape and modernize our internal IT landscape . We are looking for a technically strong delivery professional who enjoys leading projects, driving change, and turning ideas into working solutions. This role combines technical delivery with project leadership. You'll personally contribute to the design, implementation, integration, and improvement of internal IT solutions while leading internal IT projects from concept through successful adoption. • Lead internal IT projects end-to-end , from requirements and planning through implementation, rollout, and adoption. • Design, configure, implement, integrate, test, migrate, and improve internal IT systems and business applications. • Take ownership of technical work packages and actively contribute to delivery rather than simply coordinating others. • Translate business requirements into practical technical solutions and implementation plans. • Troubleshoot technical challenges and drive them through to resolution. • Manage project scope, timelines, risks, dependencies, budgets, and stakeholder expectations. • Coordinate internal teams, external vendors, and business stakeholders to ensure successful delivery. • Identify opportunities for automation, process improvement, and greater operational efficiency. Your profile • Several years ( 6+ years ) of experience in IT Systems Engineering, IT Administration, Infrastructure Engineering, Cloud Engineering, Workplace Engineering , or a similar technical role. • Proven experience configuring, implementing, integrating, migrating, and troubleshooting enterprise IT systems. • Practical experience with technologies such as Microsoft 365, Entra ID, Azure, Intune, endpoint management, IAM, infrastructure, networking, automation, or IT service management . • Experience delivering internal IT projects end-to-end , including planning, implementation, testing, rollout, and stakeholder management. • Proven (5+ years) project management experience , including managing project scope, timelines, risks, dependencies, budgets, and cross-functional stakeholders. • Strong communication skills and the ability to translate business needs into technical solutions. • A pragmatic, delivery-focused mindset with a strong sense of ownership. • Fluent English skills. NICE TO HAVE • Fluent German language skills • Experience in a SaaS or technology-driven environment . • Experience with Azure DevOps, Jira, Confluence, or Power BI . • Knowledge of Agile, Hybrid, or Waterfall project methodologies. • Experience with ERP, CRM, HR, or Finance applications . • Experience with scripting, automation, or process optimization. • Familiarity with Matrix42 products or Enterprise Service Management (ESM) . Why us? At Matrix42, you'll have a direct impact on how technology supports our business. You'll stay close to the technology while driving meaningful change through internal IT projects that improve the employee experience, business processes, and operational efficiency. This role offers a unique combination of technical depth, project ownership, and business impact, allowing you to shape the future of our internal technology landscape while working with modern tools and experienced colleagues. Our Benefits We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 30 days of vacation or that remote work is part of everyday life. But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers: • Learning & Development Opportunities - Up to 6 additional days off for personal or professional development • One Social Day for you to assist in social settings or attend events that help improve our environment • Bicycle leasing, the contract, and insurance will run through us • The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus And many more... ask us about it! Please note: Benefits and perks may vary depending on your location and local employment regulations. Your contact person Send us your application IN ENGLISH , including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Michaela Hutnanova . We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations. We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.

Your mission As Matrix42 accelerates its AI and cloud transformation, the VP Cloud is responsible for defining and operating the cloud platform strategy that enables scalable, secure, resilient, and cost-efficient products across the M42 Core, Pro, and Enterprise platforms. Reporting to the CTO, the VP Cloud serves as the senior technology leader for cloud architecture, cloud operations, platform reliability, infrastructure modernization, and cloud financial discipline. The role partners closely with Product Management, Engineering, Enterprise Architecture, Information Security, Finance, Customer Success, Support, and Technology Leadership to ensure product and infrastructure decisions are technically sound, operationally sustainable, commercially informed, and aligned with Matrix42’s long-term platform strategy. The VP Cloud provides thought leadership and practical guidance on how products and underlying cloud infrastructure should be designed, built, deployed, and operated. This includes evaluating and adopting modern cloud-native technologies, enabling AI-ready platform capabilities, improving automation and operational efficiency, and ensuring that cloud architecture choices support innovation while maintaining strong reliability, security, compliance, and margin-aware cost structures. The VP Cloud does not own product P&L, but is accountable for ensuring that cloud architecture, platform operations, infrastructure choices, and cost-management practices support established goals. The role is expected to establish clear standards, governance, metrics, and execution discipline across cloud environments so that Company X can deliver trusted, high-performing cloud services at scale. The VP Cloud also advances Matrix42’s Cloud Your Way vision by enabling flexible deployment models across public cloud SaaS, private cloud, sovereign and country-specific data residency, and customer data center deployments. The role ensures these models are delivered through consistent architectural standards and operational controls without compromising resilience, security, compliance, customer trust, or operational excellence. Key Responsibilities Cloud Operations Leadership • Develop and execute the enterprise cloud operations strategy aligned with business and technology objectives. • Lead 24x7 cloud operations supporting production environments across public, private, and hybrid cloud platforms. • Establish operational standards that maximize availability, resiliency, performance, and customer satisfaction. • Drive operational maturity through automation, self-healing capabilities, and standardized operational practices. Cloud Architecture Partnership • Participate as a strategic stakeholder in cloud architecture reviews, governance boards, and technology planning sessions. • Evaluate proposed cloud architectures for operational readiness, scalability, resilience, maintainability, recoverability, monitoring, and supportability. • Provide operational guidance and recommendations that influence cloud architectural decisions affecting production environments. • Partner with Cloud Architecture and Engineering teams to ensure new platforms and services meet operational standards before production deployment. • Champion operational design principles including observability, automation, resiliency, fault tolerance, disaster recovery, and operational simplicity. • Collaborate in developing cloud reference architectures, operational standards, and infrastructure patterns that improve long-term operational effectiveness. Reliability & Service Excellence • Own enterprise service availability, reliability, incident management, and operational performance. • Establish and monitor SLAs, SLOs, and operational KPIs. • Lead major incident response, post-incident reviews, and continuous improvement initiatives. • Ensure effective monitoring, alerting, logging, and observability across cloud environments. Cloud Platform & Infrastructure Operations • Oversee cloud infrastructure operations including compute, storage, networking, identity, platform services, Kubernetes, and related cloud technologies. • Ensure effective capacity planning, lifecycle management, and operational readiness. • Drive infrastructure-as-code, configuration management, and operational automation initiatives. Security, Compliance & Risk Management • Partner with Information Security to maintain secure cloud operations. • Ensure operational compliance with regulatory and internal security requirements. • Support vulnerability remediation, disaster recovery, backup, business continuity, and operational risk management. Financial & Vendor Management • Partner with FinOps and Finance to optimize cloud operational costs while maintaining service quality. • Manage operational budgets, vendor relationships, managed service providers, and cloud support agreements. • Identify opportunities to improve efficiency through automation and …

Your mission • You will drive new customer acquisition in Germany. • Analytical Prospecting: You will use data-driven methods to filter out the most promising target customers. • Smart Nurturing: You will develop leads in a targeted manner – with relevant communication, personal touchpoints (calls, emails, social selling, events), and a sustainable, customer-centric approach. • Sales excellence: You will create acquisition plans, maintain the CRM, manage the entire sales cycle, and inspire new customers with tailor-made solutions. • Presence & consulting: You will organize presentations and workshops and represent us at trade fairs and events. Your profile • Proactive & goal-oriented: With self-motivation and clear goals, you consistently win new customers. • Communicative: You explain complex software solutions in an understandable way, recognize needs, and build trust. • Analytical: You identify opportunities, evaluate potential, and recognize market trends. • Resilient: Setbacks motivate you—you persevere and continue to develop. • Customer-oriented: You understand the challenges of your target customers and deliver tailor-made solutions. • Networker: You build relationships with decision-makers and use digital channels such as LinkedIn. • Strong sales skills: You confidently use methods such as MEDDIC, BANT, or Challenger Sale. • Tech-savvy: You are familiar with software solutions and IT trends and advise on an equal footing. • Results-oriented: Your focus: successful deals and customer relationships. • Flexible & mobile: You adapt quickly and are willing to travel. • Fluent German and English NICE TO HAVE • Experience in IT software sales, ideally in the field of enterprise or IT service management • Track record in new customer acquisition and a strong personal network Why us? As part of our Sales Germany team in the New Logo division, you will be responsible for acquiring new customers throughout Germany. Using analytical prospecting, you will search for and identify suitable customers and, with smart nurturing, ensure that you not only generate leads, but also develop them effectively in order to convert them into opportunities and long-term customer relationships in a targeted and efficient manner. You will show potential customers how they can use our solutions to address their challenges in a targeted manner, using use cases, among other things. You will work closely with internal colleagues in marketing, market development, and pre-sales to successfully acquire new customers and, after onboarding, hand them over to colleagues in the existing customer support department within a year. You will sell the entire Matrix42 product portfolio, independently develop projects through to successful completion, and coordinate the winning team that provides you with the necessary sales support. Our Benefits We could tell you that there is free fruit and drinks in the office, that you will have flexible working hours and 30 days of vacation, or that remote work is part of everyday life . But in our eyes, that's standard. Here are a few of our benefits: • Learning and development opportunities: up to 6 additional days off for personal or professional development. • Use online platforms to expand your knowledge or improve your language skills. • A social day where you can help a social institution or participate in events that contribute to improving our environment. • Bicycle leasing, with the contract and insurance handled by us. • The opportunity to choose an additional benefit that suits you, whether it's a gym membership, job ticket, pension plan, or a cash bonus. • And much more. Your contact person Send us your application IN ENGLISH , including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue. We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations. We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.

Your mission This is a great opportunity to contribute to the future of a leading Service Management software vendor and drive innovation in a cloud-first, AI-powered ecosystem. If you have the technical expertise, architectural vision, and collaborative mindset to make an impact, we’d love to hear from you! Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI. What you'll do • Own the intelligence & analytics roadmap end-to-end • Define success metrics and build ROI narratives for IT leaders and decision-makers • Drive validation through prototyping and rapid experimentation • Shape self-service analytics experiences — configurable dashboards, portals, guided workflows • Collaborate with engineering, data, product marketing, UX, and go-to-market teams • Engage directly with enterprise customers and partners to shape direction Your profile • Experience in ITSM/ESM or service management software • Strong analytical mindset with background in analytics, BI, or data-driven products • Practical AI/ML exposure and a prototyping-first approach • Customer-facing product management experience in enterprise SaaS • Ability to communicate across C-level, sales, and engineering stakeholders • Familiarity with service management platforms and self-service design Location: Europe Remote - ( Germany or Romania are preferred ) Why us? By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe. Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life. Our Benefits We could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus. Your contact person Send us your application IN ENGLISH , including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue. We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations. We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.

Ihre Aufgaben Für den Vertrieb unserer Asset Management Software, die Deskcenter Management Suite (DCMS), suchen wir einen Key Account Manager, der Softwareprojekte vom Erstgespräch bis zum erfolgreichen Abschluss begleiten kann. Du gewinnst Neukunden und betreust Bestandskunden der DCMS. Erfahrung mit dem Verkauf von IT-Asset-Management-Software hilft dir, ihre Anforderungen schnell zu verstehen. Die mosaic IT GmbH entwickelt, vertreibt und supportet die Deskcenter Asset Management Produkte: Deskcenter Management Suite, Advisory Connect und Deskcenter Mobile. Ergänzend bieten wir Beratung, Implementierung und den Betrieb als SaaS oder Managed Service an. Deine Kunden sind Unternehmen und öffentliche Auftraggeber im deutschsprachigen Raum. • Du gewinnst Neukunden für unsere Deskcenter-Produkte. Hierzu gehört die Fähigkeit zu klären, wie Kunden ihre IT heute verwalten und was sie bei Inventarisierung, Softwareverteilung, Patch- oder Lizenzmanagement verbessern, bzw. verändern wollen. • Zusammen mit Presales zeigst du die passende Lösung auf. Produktdemonstrationen und Teststellungen bereitest du so vor, dass Kunden eine fundierte Entscheidung treffen können. • Du erstellst Angebote, berätst zu Lizenz-, Subscription- und Betriebsmodellen und führst Vertragsverhandlungen. Auch Ausschreibungen gehören zu deinem Geschäft. • Bei Bestandskunden managst du Maintenance Verlängerungen, das Upselling von Lizenzen sowie den Wechsel auf andere Betriebsmodelle, zum Beispiel von On-Premise zu SaaS aus der Cloud. • Bei gemeinsamen Projekten stimmst du dich mit unseren Systemhauspartnern ab. Du pflegst deine Pipeline in unserem CRM (HubSpot) und gibst relevante Rückmeldungen zu den Produkten aus Kundengesprächen an Produktmanagement und Entwicklung weiter. Ihr Profil • Mindestens fünf Jahre Erfahrung im direkten Endkundenvertrieb eines Softwareherstellers oder IT-Systemhauses mit Lizenz- oder Subscription-Geschäft. • Nachweisbare eigene Abschlüsse mit erklärungsbedürftiger B2B-Software, möglichst im IT-, Client-, Asset- oder Lizenzmanagement. • Du kennst komplexe Verkaufsprozesse mit mehreren Beteiligten und Entscheidern und weißt, wie du IT, Einkauf und Geschäftsführung bis zur Entscheidung erfolgreich einbindest. Erfahrung mit Ausschreibungen bringst du ebenfalls mit. • Du kannst Software präsentieren und nach entsprechender Einarbeitung auch selbst in einer ersten Demo zeigen. Bei tiefergehenden technischen Fragen bindest du Presales ein. • Du verfolgst Angebote und Verlängerungen zuverlässig und nutzt dein CRM für die tägliche Vertriebsarbeit Für Kundengespräche brauchst du verhandlungssicheres Deutsch und gutes Englisch. Ein Führerschein der Klasse B und Reisebereitschaft für Termine im deutschsprachigen Raum gehören dazu. Die Deskcenter Management Suite musst du noch nicht kennen. Erfahrung mit vergleichbaren Asset Management Lösungen wie baramundi, Matrix42, ACMP, Ivanti, ManageEngine oder Microsoft Intune ist eine gute Grundlage. Zusätzliche Erfahrung im Partnervertrieb ist willkommen. Wichtig ist uns, dass du Endkundengeschäfte eigenständig abgeschlossen hast. Das sollte aus deinem bisherigen Werdegang deutlich werden. Warum wir? • Fixgehalt und ungedeckelte Provision auf Neu- und Bestandsumsatz sowie einen Firmenwagen zur privaten Nutzung oder alternativ eine Car Allowance. • Homeoffice sowie ein Shared Office als Anlaufplatz in Leipzig, moderne Ausstattung und Freiraum bei der Planung deiner Vertriebsarbeit. • Flache Hierarchien und effiziente Entscheidungswege durch direkte Abstimmung mit der Geschäftsführung und fachliche Unterstützung durch unsere technischen Kollegen. • HubSpot als CRM, Unterstützung durch Marketingkampagnen für qualifizierte Leads sowie Weiterbildung und Herstellerzertifizierungen.