Remote jobs

ABOUT THE ROLE House of YO is a connectivity and distribution business with compute layered on top. YOlanda is our AI concierge. On V3 of the YO platform, YOlanda is the interface. Users talk to her instead of tapping through menus. She answers questions about plans, data, top-ups and YOYO$ balances, and she takes the action on the user’s account. When she is wrong, the user is stuck and the product has failed. Her knowledge is the YO ecosystem and nothing else. When a question falls outside it she hands off to YOnC, our compute cooperative, which routes it to a specialist model. Knowing where that line sits, and holding it, is central to the job. She works to one golden rule: within five responses she has put a product or service in front of the user. Not five responses to be helpful. Five to arrive somewhere real. This role makes her right, and keeps her fast, affordable and accountable in production. You write the prompts that govern how she thinks, build the evaluations that prove she works, run the caching, routing and controls that let her do it at scale at a cost per turn we can defend, and ship the code behind all of it. YOlanda runs on our own LangChain and LangGraph build. You will open pull requests against that graph alongside the two engineers who own it. You will not manage anyone. You will be in the model and in production every day. WHO THIS IS FOR You break things on purpose and explain exactly why they broke. You can read a bad answer and say in one sentence what is wrong with it, and read a trace and say in one sentence why it was slow. You would rather run fifty tests than win one argument about which prompt is better. You know what a turn costs, and you write well enough that people notice. Location: Remote, global Work format: Remote, full time WHAT YOU WILL DO Prompts and evaluation (45%) • Own YOlanda’s system prompt. Persona, tone, safety rules, what she refuses, when she hands off. • Write and maintain the prompts behind every user action on V3: plan changes, top-ups, balance queries, offers, troubleshooting, account support. • Hold the golden rule. Design the conversation so she reaches a product or service within five responses, without becoming pushy. Every clarifying question costs a turn she cannot get back. • Own the boundary. Decide what is inside YOlanda’s frame of reference and what goes to YOnC, and make the handoff seamless: same conversation, same voice, the answer simply arrives. • Manage context. Decide what YOlanda knows about the user, the account and the plan catalogue at each step, and what she must not carry over. Break long tasks into chains and tool calls. • Build the evaluation set for YOlanda. Every task she performs gets test cases, a pass condition and a score you can track over time, in both languages. • Measure the boundary, fact check plan prices, data allowances and YOYO$ maths, and red team the top-up and rewards flows. A confident wrong number costs a user money. Production, caching and optimisation (35%) • Trace every call. Prompt version, model, tokens, cache hits, latency and cost on every turn. Set the SLOs for latency and availability, and build the alerts. • Own the gateway behaviour YOlanda depends on: timeouts, retries, and fallbacks across providers and models when one degrades. • Write prompts for the cache. Stable parts first, in a fixed order: system prompt, tool schemas, plan catalogue, then the user’s turn. A prompt that cannot be cached costs money on every turn. • Build semantic, retrieval and tool-result caching, scoped and invalidated correctly. A cached price from last week is a hallucination with a timestamp. A cached answer about someone else’s balance is a breach. • Own cost and latency per turn. Token budgets, context trimming, output length, and batch APIs for offline work. • Route by task. Benchmark frontier and open models on accuracy, latency and cost per turn, choose the model per task, and bring the numbers. Work with the engineers running open models on YOnC compute on what they serve and how. Governance (20%) • Keep prompts, models and configuration in git with the rest of the code. Versioned, reviewed, tested, owned, and rolled back in one step when needed. • Build the release gate in CI: evaluation score, cost and latency budget. Then a canary, a staged rollout and a kill switch. • Audit every action that touches an account or money, from the user’s message to the tool call. Redact personal data before it reaches logs or a third-party provider. • Put the guardrails in the runtime: prompt injection defences, tool permissions, spend limits on top-up and rewards, and the point where a human approves. • Set cost budgets per feature and per model, with alerts. Know the rules that apply when an AI handles money and an operator account, and turn them into controls. WHAT YOU NEED • Two or more years building with large language models in production, at real traffic. Daily use of a chat …

Your mission We are looking for a Customer Deployment Manager who will take Bliq customers from signed agreement to successful real-world deployment, and then grow the relationship from there. Every Bliq customer is effectively its own project. Their vehicles, operating model, users, integrations, economics, permits, locations, and operational requirements can all be different. Your job is to turn the commercial agreement into something that works on the road. You will take over customers from the Account Executive, build the detailed deployment plan, coordinate execution across Bliq, manage the relationship with the customer, solve problems as they appear, and make sure both sides deliver what they committed to. The role combines hands-on project management with customer-facing ownership. Some days you will be working through deployment plans, timelines, spreadsheets, operational requirements, and internal dependencies. On others, you will be sitting with a customer, coordinating with local authorities, resolving an operational issue, or identifying how we can expand from five vehicles to fifty. Once the customer is live, you remain responsible for the relationship. Your job is to make the deployment successful enough that customers want to do more with Bliq. Responsibilities • Take ownership of business customers after LOI or contract signature and lead them through deployment • Translate commercial agreements into detailed project plans with clear milestones, owners, dependencies, and deadlines • Define the operating model together with the customer and internal teams, including vehicles, fleet operations, remote operations, supervision, dispatch, service requirements, and responsibilities • Coordinate stakeholders across product, engineering, operations, sales, management, external partners, and the customer • Keep complex deployment projects moving and identify blockers before they become launch delays • Own customer communication throughout implementation and make sure expectations, decisions, and open issues are clear • Work with local regulators, authorities, and relevant partners to ensure required permissions and operational conditions are in place • Coordinate market-specific requirements across different European deployments • Solve operational problems quickly once vehicles are live and make sure customers receive excellent support • Build strong relationships with customer decision-makers and operating teams • Track deployment performance and turn operational data and customer feedback into concrete improvements • Identify opportunities to expand accounts through additional vehicles, locations, use cases, or Bliq services • Own renewals and commercial expansion together with the Commercial Lead • Create clear internal reporting on project status, risks, decisions, and customer needs • Build reusable deployment processes, templates, checklists, and account management systems as we learn • Feed recurring customer requirements back into product and operational priorities • Help build Bliq’s deployment and account expansion playbook from scratch Your profile Apply if this describes you: • You have at least 2 years of experience in a customer-facing role involving project delivery, account management, implementation, or a comparable environment • You are obsessed with the customer experience and take problems personally until they are solved • You are an excellent project manager and can coordinate multiple stakeholders, dependencies, and deadlines without losing control of the details • You communicate clearly with customers and internally, including when something has gone wrong or a difficult decision needs to be made • You are comfortable switching between a customer meeting and detailed back-office execution • You are highly organized and reliable; once you own a project, people know it will keep moving • You are a strong problem-solver and can create structure when the problem has never been solved before • You move quickly in Google Sheets and are comfortable working with operating models, budgets, timelines, and quantitative assumptions • You have enough commercial instinct to spot opportunities to deepen and expand a customer relationship • You can work across technical and non-technical teams and translate between customer requirements and internal execution • You use AI effectively to research, prepare, document, analyze, and automate routine work • You have a figure-it-out mindset and are comfortable working with incomplete information • You can manage several customer projects simultaneously while maintaining a high standard for each • You can work professionally in German and English; additional European languages are a plus • You are based in Berlin • You are willing to travel regularly to customer deployments across Europe • Experience with mobility, automotive, fleet operations, hardware, logistics, public transport, regulated industries, …