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6 Jobs found

GTM Systems Lead (Spain)

Remote ✓
D

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Location: Spain - Remote Compensation: €60,000-€70,000 ABOUT THE ROLE Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Dandy is hiring a GTM Systems Lead to join our rapidly growing venture-backed company. Our GTM Systems team builds and runs the systems behind how Dandy sells, contracts and grows its customers, from lead routing and pipeline through quoting, deal approvals and the post-sale lifecycle. As Business Systems Lead, you'll lead the team's coverage for Europe, partnering cross-functionally with Revenue Operations and go-to-market teams to turn business priorities into systems that drive results: more pipeline, more productive sales teams, faster quote-to-contract and cleaner data. This is a hands-on builder role for someone with strong judgment. You'll own Salesforce and our broader GTM stack end to end for European teams, know when a request needs a system change and when it's really a process issue (or not a priority at all), and help shape how we bring AI into our GTM systems. WHAT YOU'LL DO • Serve as the primary GTM Systems partner for Revenue Operations and go-to-market teams across Europe, turning business priorities into clear, well-scoped requirements • Design and build scalable solutions in Salesforce and across our GTM stack that improve pipeline generation, sales productivity and quote-to-contract speed • Triage and prioritize incoming requests, separating system issues from process and training issues, and push back when something isn't the right priority • Keep our Salesforce org healthy as we scale by reducing technical debt and strengthening data quality and access controls • Identify where AI can improve GTM workflows, and help build and scale AI-powered automation that takes manual, repetitive work off our teams • Partner with the global GTM Systems team on cross-regional initiatives and shared standards • Support Dandy's global expansion as we launch new markets • Own delivery end to end for your region, from build through testing, release and post-launch follow-through WHAT WE'RE LOOKING FOR • 6–9 years in Business Systems, CRM Operations, Sales Operations or RevOps Systems roles • Deep, hands-on Salesforce experience; you can design, build and maintain complex configuration on your own • Experience administering the broader GTM application stack that connects to the CRM • Strong understanding of GTM processes, such as lead management and routing, opportunity management, quoting and approvals, and forecasting • A track record of owning systems end to end in-house at a B2B or SaaS company, with business outcomes you can point to • AI fluency: you use AI tools in your day-to-day work and have a clear point of view on where AI can (and can't) improve GTM workflows • Experience building AI-powered automations, agents or workflows is a strong plus • Strong judgment and the confidence to push back on stakeholders while keeping relationships strong • Excellent written and verbal communication skills in English, and experience working with global, distributed teams • Comfort navigating ambiguity with an ownership orientation Req ID: J-1294 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers https://www.meetdandy.com/careers/ for more! Data …

Responsibilities:

• Serve as the primary GTM Systems partner for Revenue Operations and go-to-market teams across Europe, turning business priorities into clear, well-scoped requirements • Design and build scalable solutions in Salesfo…

Dandy
Oct 14
Spain
View details

GTM Systems Lead (Portugal)

Remote ✓
D

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Location: Portugal – Remote Compensation: €50,000- €60,000 ABOUT THE ROLE Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Dandy is hiring a GTM Systems Lead to join our rapidly growing venture-backed company. Our GTM Systems team builds and runs the systems behind how Dandy sells, contracts and grows its customers, from lead routing and pipeline through quoting, deal approvals and the post-sale lifecycle. As Business Systems Lead, you'll lead the team's coverage for Europe, partnering cross-functionally with Revenue Operations and go-to-market teams to turn business priorities into systems that drive results: more pipeline, more productive sales teams, faster quote-to-contract and cleaner data. This is a hands-on builder role for someone with strong judgment. You'll own Salesforce and our broader GTM stack end to end for European teams, know when a request needs a system change and when it's really a process issue (or not a priority at all), and help shape how we bring AI into our GTM systems. WHAT YOU'LL DO • Serve as the primary GTM Systems partner for Revenue Operations and go-to-market teams across Europe, turning business priorities into clear, well-scoped requirements • Design and build scalable solutions in Salesforce and across our GTM stack that improve pipeline generation, sales productivity and quote-to-contract speed • Triage and prioritize incoming requests, separating system issues from process and training issues, and push back when something isn't the right priority • Keep our Salesforce org healthy as we scale by reducing technical debt and strengthening data quality and access controls • Identify where AI can improve GTM workflows, and help build and scale AI-powered automation that takes manual, repetitive work off our teams • Partner with the global GTM Systems team on cross-regional initiatives and shared standards • Support Dandy's global expansion as we launch new markets • Own delivery end to end for your region, from build through testing, release and post-launch follow-through • WHAT WE'RE LOOKING FOR • 6–9 years in Business Systems, CRM Operations, Sales Operations or RevOps Systems roles • Deep, hands-on Salesforce experience; you can design, build and maintain complex configuration on your own • Experience administering the broader GTM application stack that connects to the CRM • Strong understanding of GTM processes, such as lead management and routing, opportunity management, quoting and approvals, and forecasting • A track record of owning systems end to end in-house at a B2B or SaaS company, with business outcomes you can point to • AI fluency: you use AI tools in your day-to-day work and have a clear point of view on where AI can (and can't) improve GTM workflows • Experience building AI-powered automations, agents or workflows is a strong plus • Strong judgment and the confidence to push back on stakeholders while keeping relationships strong • Excellent written and verbal communication skills in English, and experience working with global, distributed teams • Comfort navigating ambiguity with an ownership orientation Req ID: J-1294 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers https://www.meetdandy.com/careers/ for more! …

Responsibilities:

• Serve as the primary GTM Systems partner for Revenue Operations and go-to-market teams across Europe, turning business priorities into clear, well-scoped requirements • Design and build scalable solutions in Salesfo…

Dandy
Oct 14
Portugal
View details

Clinical Support Expert

Remote ✓DE
D

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Zahntechniker im Home Office I 100% Remote – Experte für klinischen Support Standort: Deutschland (Remote / Home-Office) Unternehmen: Dandy Über die Rolle Dandy sucht eine:n Zahntechniker als Experte für klinischen Support für unser schnell wachsendes, VC-finanziertes Unternehmen. Als wichtiges Mitglied unseres Customer-Experience-Teams sorgst du dafür, dass Zahnärzt:innen in ganz Deutschland erstklassige technische Expertise und hervorragenden Kundenservice erhalten. Du bist eine klinische Autorität auf hohem Niveau, übernimmst die komplexesten Fälle und treibst Qualitätsverbesserungen im gesamten Unternehmen voran. Deine Aufgaben Als Experte für klinischen Support setzt du dein fundiertes technisches Wissen ein, um Zahnärzt:innen zu unterstützen, Kolleg:innen zu coachen und operative Exzellenz sicherzustellen. Lösung komplexer Fälle & Expert-Support • Du klärst komplexe klinische Anfragen. Dabei bearbeitest du zeitkritische Eskalationen aus dem First-Level-Support, dem Account Management und anderen Teams mit Expertise, Präzision und klinischer Genauigkeit. • In vereinbarten Terminen berätst du Praxen zu komplexen, praxisbezogenen Fallproblemen und arbeitest an deren Lösung. • Du bist die erste Eskalationsstelle für eingehende klinische Support-Tickets. Per Telefon, Live-Chat, Video und E-Mail bietest du Zahnärzt:innen Kundenservice und klinische Beratung zu komplexen Fällen und zur Behandlungsplanung. • Du bist die klinische Stimme für unsere Zahnärzt:innen in Deutschland, betreust Praxen und unterstützt bei hohem Aufkommen flexibel auch Kund:innen in anderen EU-Ländern. • Du bist das Bindeglied zwischen Zahnärzt:innen und Labor und setzt klinisches Feedback und Präferenzen bei laufenden Aufträgen in konkrete Maßnahmen um. Qualitätssicherung & Schulungsverantwortung • Du führst Qualitätssicherungsprüfungen (QA) der Arbeit von Support-Mitarbeitenden durch und stellst klinische Genauigkeit sowie die Einhaltung der Dandy-Standardarbeitsanweisungen (SOPs) sicher. • Als Subject Matter Expert (SME) unterstützt und coachst du neue Mitarbeitende, gibst spezialisierte klinische Schulungen und begleitest das First-Level-Team laufend. • Du berätst und leitest bereichsübergreifende Sonderprojekte zur Verbesserung klinischer Prozesse und Ergebnisse. • Du wirkst an der Erstellung, Prüfung und Aktualisierung von Knowledge-Base-Artikeln mit. Dazu gehört die Lokalisierung deutschsprachiger Artikel und der Kommunikation an Zahnärzt:innen, damit die klinischen Informationen in beiden Service-Sprachen korrekt und vollständig sind. • Auf Basis von Trends und dem Feedback von Zahnärzt:innen schlägst du Verbesserungen des klinischen Wissens und der Qualitätsstandards vor und steuerst deren Umsetzung. Woran wir deinen Erfolg messen • QA und klinische Genauigkeit: Präzision und Richtigkeit deiner klinischen Beratung und Lösungen, einschließlich sicherer Beherrschung der digitalen Dental-Workflows und Best Practices von Dandy in beiden Service-Sprachen. • SLAs bei Eskalationen: wie schnell und wirksam du eskalierte Anliegen löst. • Wirksamkeit von Schulung und Coaching: wie sehr deine SME-Unterstützung die Einarbeitung neuer Mitarbeitender und die Leistung des gesamten Teams verbessert. • Einhaltung von Dienstplan und Anwesenheit: Zuverlässigkeit bei deinem Dienstplan und Einhaltung der Anwesenheitsrichtlinien. Das bringst du mit • Fließendes Deutsch und Englisch in Wort und Schrift. Du kannst in beiden Sprachen klinisch beraten und eine gute Beziehung zu Zahnärzt:innen aufbauen. • Mindestens 5 Jahre Erfahrung in einem Dentallabor mit hohem Auftragsvolumen. Erfahrung in einem digitalen Dentallabor ist ein Plus. • Mindestens 3 Jahre Erfahrung im digitalen CAD/CAM-Design mit 3Shape. • Aktuelles, fundiertes Wissen über dentale Systeme und ihre digitalen Komponenten (z. B. Scanbodies). • Kenntnisse des deutschen Dentalmarkts sind ein großes Plus: regulatorischer Rahmen auf Landes- und Bundesebene, deutsche klinische Fachbegriffe und Produktbezeichnungen. • Erfahrung in einer Position mit Kundenkontakt in einem Labor oder einem Dentalunternehmen. • Kundenorientierung: Du gehst gern auf Zahnärzt:innen zu, löst Probleme und sorgst für ein herausragendes Kundenerlebnis. • Du baust leicht Vertrauen zu Behandler:innen auf, unterstützt sie mit Empathie und gehst professionell mit komplexen Anliegen um. • Du sprichst sicher in Echtzeit per Chat, …

Responsibilities:

Als Experte für klinischen Support setzt du dein fundiertes technisches Wissen ein, um Zahnärzt:innen zu unterstützen, Kolleg:innen zu coachen und operative Exzellenz sicherzustellen. Lösung komplexer Fälle & Expert-S…

Dandy
Sep 30
Germany
View details

Senior Manager, Revenue Operations, Customer Success

Remote ✓
D

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. ABOUT THE ROLE Dandy is hiring a Senior Manager, Revenue Operations, Customer Success to join our rapidly growing venture-backed company. The Revenue Operations team is responsible for operationalizing our Revenue organization and driving the efficiency and scalability needed to support continued growth. In this role, you’ll support and scale our Customer Success organization, the team responsible for onboarding, training, activation, cross-selling, and retention across our SMB segment. You’ll own the operational backbone of the function, ensuring the team has the processes, systems, insights, capacity, and incentives needed to improve productivity and drive customer activation, growth, and retention. You will act as the strategic RevOps partner to Customer Success leadership, translating company goals into executable operating plans and driving continuous improvement across pursuit allocation, rep productivity, funnel conversion, and pipeline generation. WHAT YOU'LL DO • Own end-to-end Revenue Operations support for the Customer Success organization, from Training to ramped customer • Translate company-level revenue and pipeline goals into clear, executable operating plans for the Customer Success team • Partner with Customer Success leadership on capacity planning, headcount modeling, territory design, productivity targets, and performance management • Develop and optimize pursuit prioritization, routing, distribution, and coverage strategies to ensure reps focus on the highest-value opportunities • Build reporting and dashboards that provide clear visibility into rep activity, productivity, funnel conversion, pursuit health, and pipeline generation • Identify funnel gaps and partner with Customer Success leadership to improve connect rates, meeting-set rates, show rates, and overall meetings held • Design, refine, and automate workflows that increase Customer Success efficiency and reduce administrative work • Establish strong pipeline-management practices, including aging, follow-up, recycling, and closed-lost processes • Partner with Sales, Marketing, Enablement, and central RevOps to ensure alignment across the top-of-funnel customer journey • Support experimentation and pilots across messaging, channels, lead prioritization, and rep workflows, then translate successful tests into scalable operating processes • Support a Customer Success organization that will be expanding internationally into several countries over the next 12 months WHAT WE'RE LOOKING FOR • 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related field • Proven experience supporting a Customer Success, SDR, outbound sales, or pipeline-generation organization • Strong understanding of Customer Success funnel metrics, including activity, connect rates, meetings set, meetings held, conversion rates, and pipeline generation • Experience with capacity planning, territory design, routing, lead or pursuit prioritization, and performance management • Strong understanding of CRM systems such as Salesforce and analytics tools such as Looker and Hex • Demonstrated ability to translate strategy into clear, scalable processes and operating rhythms • Exceptional analytical, communication, and stakeholder-management skills • Experience working in high-growth, fast-paced environments preferred • Operates with urgency and ownership and is comfortable navigating ambiguity • Able to identify problems, develop recommendations, and independently drive initiatives from strategy through execution For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully …

Responsibilities:

• Own end-to-end Revenue Operations support for the Customer Success organization, from Training to ramped customer • Translate company-level revenue and pipeline goals into clear, executable operating plans for the C…

Dandy
Sep 18
Spain
View details

Dental Lab Technician

Remote ✓DE
D

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Zahntechniker im Home Office I 100% Remote – CAD/CAM & fachlicher Support Standort: Deutschland (Remote / Home-Office) Unternehmen: Dandy Über Dandy Dandy transformiert die riesige und technologisch veraltete Dentalbranche – einen Markt mit einem Volumen von über 400 Mrd. US-Dollar. Unterstützt von einigen der weltweit führenden Venture-Capital-Investoren verfolgen wir eine ambitionierte Mission: jeden Bereich der Zahnarztpraxis durch Technologie zu vereinfachen und zu modernisieren. Im Zuge unserer globalen Expansion baut Dandy das Betriebssystem für Zahnarztpraxen weltweit – und gibt Behandlern und ihren Teams Technologie, Innovation und erstklassigen Support an die Hand, um mehr zu erreichen: für ihre Praxis, ihr Team und ihre Patienten. Über die Rolle Für den Aufbau unseres Teams in Deutschland suchen wir erfahrene und engagierte Zahntechniker (m/w/d) für den Bereich Customer Experience. Du bringst deine fundierte zahntechnische Expertise ein und arbeitest direkt mit Behandlern zusammen – bei zentralen Aufgaben wie Patientenscans, Fallvorbereitung und Design-Anpassungen. Deine Aufgabe ist es, technischen Support in Echtzeit zu leisten und so für hochwertige Ergebnisse und ein herausragendes Erlebnis bei jedem Zahnarzt zu sorgen. Deine Aufgaben • Gemeinsame Fallplanung & Designabstimmung: Sie arbeiten in Echtzeit mit Zahnärztinnen und Zahnärzten zusammen, prüfen Konstruktionen und optimieren diese hinsichtlich Ästhetik und Funktion. Bei komplexen Versorgungen stehen Sie fachlich beratend zur Seite und fördern die sichere Nutzung unserer digitalen Tools. • Klinischer Live-Support: Sie kommunizieren direkt mit dem Praxisteam per Telefon, Chat und Video-Call. Dabei beheben Sie technische Hürden, klären Fragen zu Workflows und bieten einen empathischen, effizienten Service. • Schnittstelle zwischen Praxis und Labor: Sie agieren als Bindeglied zwischen den Zahnärzt:innen und den Fertigungsteams von Dandy, indem Sie klinisches Feedback präzise in zahntechnische Vorgaben für die Produktion übersetzen. Das bringst du mit • Berufserfahrung: Mindestens 3 Jahre Erfahrung als Zahntechniker:in. • CAD/CAM-Expertise: Mindestens 2 Jahre fundierte Anwendererfahrung mit 3Shape (insbesondere Kronen- und Brückentechnik sowie Implantatprothetik). • Digitale Workflows: Tiefgehendes Verständnis digitaler Prozessketten (Intraoralscans, Scanbodies, Implantatsysteme und CAD-Design-Standards). • Technikaffinität: Fähigkeit, sich rasch in neue zahntechnische Softwareplattformen einzuarbeiten. • Service- und Kommunikationskompetenz: Nachweisbare Erfahrung im professionellen Umgang mit Zahnärzt:innen, ausgeprägte Empathie sowie geschicktes Beschwerde- und Problemmanagement. Erfahrung im laborseitigen Kundenservice oder Außendienst ist von Vorteil. • Sicheres Auftreten im Direktkontakt: Freude am spontanen Austausch über Chat, Telefon und Videocalls mit Behandler:innen sowie die Fähigkeit, schnell Vertrauen aufzubauen. • Problemlöser-Mentalität: Selbstständige, strukturierte Arbeitsweise mit dem Talent, mehrere komplexe Anfragen zeitgleich zu steuern. • Start-up- & Wachstums-Mindset: Lust auf ein dynamisches, stark wachsendes und voll-digitalisiertes Laborumfeld. • Präzision & Termintreue: Hohes Qualitätsbewusstsein auch bei engen Deadlines. • Sprachkenntnisse: Deutsch auf (nahezu) muttersprachlichem Niveau inklusive sicherer Beherrschung der deutschen Zahnmedizin- und Zahntechnik-Fachbegriffe. Fließendes Englisch für die interne Kommunikation im internationalen Team. Req ID: J-1217 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act …

Responsibilities:

• Gemeinsame Fallplanung & Designabstimmung: Sie arbeiten in Echtzeit mit Zahnärztinnen und Zahnärzten zusammen, prüfen Konstruktionen und optimieren diese hinsichtlich Ästhetik und Funktion. Bei komplexen Versorgunge…

Dandy
Sep 9
Germany
View details

Team Lead, Customer Success

Remote ✓
D

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Dandy is looking for a Training Team Lead to supervise and elevate the performance of our frontline Trainers, who are instrumental in supporting the success of new customers during onboarding. This role combines leadership, coaching, and process optimization to ensure a seamless onboarding experience for our customers. The ideal candidate is a proactive, data-driven leader who thrives in a high-growth environment and is eager to take ownership of team performance, operational efficiency, and customer satisfaction. This role includes up to 20% travel for in-practice learning and Trainer support. What You'll Do Lead and Develop a High-Performing Team • Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers. • Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members' professional growth. • Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement. • Foster a positive, collaborative team environment that prioritises customer success and operational excellence. • Develop and execute enablement strategies to enhance team skills, knowledge, and performance, ensuring Trainers are equipped to deliver a best-in-class onboarding experience. Optimise Operations and Customer Onboarding • Manage team schedules, including PTO and holiday coverage, to ensure seamless operations. • Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements. • Develop, maintain, and optimise Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability. • Resolve recurring tooling issues in systems like Salesforce, SFDC Scheduler, Zendesk, and Portal by partnering with technical teams. • Identify opportunities to enhance training content and resources, collaborating with cross-functional teams to ensure alignment and continuous improvement. Drive Strategic Impact and Innovation • Analyse team and customer performance data to inform decision-making and improve the onboarding process. • Execute training strategies that align with company goals and maximise the team’s capacity and impact. • Act as an escalation point for complex customer issues, ensuring timely resolution and excellent service delivery. What We're Looking For • 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech. • 2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting. • Proven ability to manage and develop a team, driving measurable performance improvements. • A hands-on problem solver with a passion for customer success and operational efficiency. • Strong communication and collaboration skills, with the ability to work effectively across teams. • Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach. • Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements. Additional Considerations: • Familiarity with the dental industry or prior experience in dentistry. • Workforce management experience, including scheduling and capacity planning. • A positive attitude, sense of humor, and ability to foster a fun and engaging team culture. Req ID: J-1211 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and …

Responsibilities:

Lead and Develop a High-Performing Team • Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers.

Employees

1-50

Dandy
Jul 24
EU
View details

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