Remote jobs

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role As Cresta's GTM Strategy & Operations Manager for EMEA, you will be the operational and analytical engine behind our fastest-growing region. You will partner directly with EMEA sales leadership to become a deep expert in the region's book of business: turning data into decisions, running the operating cadences that keep the business on plan, and removing the friction that slows the field down. This is a high-ownership, hands-on role. You will move fluidly between strategy (where we play, how we cover the market, how we set targets) and execution (territory carves, forecast hygiene, CRM data integrity). You will be the trusted right hand to regional sales leaders and the connective tissue between EMEA and our central GTM Ops function. Key responsibilities Regional strategy and planning • Partner with EMEA sales and regional leaders to shape go-to-market strategy: country and region prioritization, sector focus, coverage models, and segment-specific plays grounded in each market's characteristics and maturity • Own territory design and book-of-business construction. Define, carve, and continuously rebalance territories to align coverage with growth goals and ensure equitable account distribution • Drive the region's annual and quarterly planning cycles across capacity, headcount, and target-setting Operating cadence and forecasting • Run the rhythm of the business for EMEA: weekly forecast calls, pipeline reviews, and quarterly business reviews. You own the data, the narrative, and the recommendations that go to leadership • Own forecast accuracy and pipeline health end to end. Surface slippage and coverage gaps early, and keep the region audible-ready at any level from rep to executive Analytics and insight • Analyze sales performance, productivity, and pipeline dynamics to develop proactive, data-driven insights and account-prioritization frameworks that improve seller efficiency • Set, track, and measure the goals and KPIs that inform critical business decisions, and translate complex analyses into clear, executive-ready recommendations Operational execution • Act as a utility player who removes operational bottlenecks for the EMEA field and provides timezone coverage for time-sensitive issues • Execute critical processes diligently, including account transitions, CRM updates, and data management, with clear communication and a high bar on data integrity across systems • Partner with central RevOps to shape and roll out new processes, tools, and GTM infrastructure, and continuously improve regional planning for scalability, transparency, and rigor Partnership and communication • Serve as a trusted advisor and force multiplier to EMEA sales leadership, balancing business needs with strong stakeholder empathy • Be recognized as a cross-functional subject-matter expert across Sales, Marketing, Finance, and Product, and communicate high-impact or sensitive changes such as territory moves clearly and thoughtfully Qualifications • 5+ years in revenue operations, sales operations, GTM strategy, management consulting, or corporate strategy, ideally supporting a B2B SaaS or enterprise tech sales organization • Strong analytical skills, with a track record of building models, working with large datasets, and turning ambiguous business questions into something a leader can act on • Proven ability to own and execute complex operational processes with high attention to detail and accuracy • Excellent stakeholder management and communication skills, including influencing senior stakeholders and executives • Hands-on experience with GTM systems (Salesforce required), BI and visualization tools (Tableau, Looker, or similar), and AI tools (Claude, ChatGPT) • High judgment and discretion, and the comfort to navigate ambiguity and drive alignment in a fast-paced environment Nice to have • Experience scaling a GTM organization through a high-growth period ($100M+ ARR) • SQL proficiency for …

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As a founding Enterprise Account Executive for Iberia, you will own a book of 13-25 Enterprise accounts across Spain and/or Portugal, running full-cycle deals from discovery to close in 3-9 months. You'll sell value directly to operative buyers, with new-logo generation as a core part of the role as we grow Cresta's brand across the region. As part of the founding Iberia team, you'll work alongside a 10-person Madrid-based org (SDR, SC, and Customer Success) and help shape the region's go-to-market strategy from the ground up. Responsibilities: • Manage a portfolio of 13-25 Enterprise accounts in Spain and/or Portugal • Generate your own pipeline — Cresta drives strong inbound, but Enterprise AEs are expected to self-source roughly 50% of pipeline • Own full sales cycles end-to-end, from discovery through close, typically 3-9 months • Sell value directly to operative buyers, building and delivering your own product demos and business cases • Prioritize new-logo generation as a key part of growing Cresta's brand and footprint in the region • Partner closely with Product, Marketing, Customer Success, and Engineering to deliver an exceptional customer experience Qualifications We Value: • 5+ years of B2B SaaS closing experience as an individual contributor, with consistent quota overachievement in at least 2 of the last 3 years • Track record closing deals of €80K-€400K ARR on 3-9 month cycles, running multiple parallel deals end-to-end with limited overlay support, including self-sufficient demos • New-logo-first motion, with demonstrated logo velocity rather than an account-management/expansion quota • Disciplined outbound pipeline generation — proven self-sourced pipeline alongside SDR/marketing support, with multichannel cadences in Spanish Nice-to-Have: • Direct experience selling CX/contact center software (CCaaS, QA, agent assist, virtual agents) to CX/Operations buyers • Early-stage or market-launch experience — comfortable operating without brand pull, playbooks, or local marketing support • Salesforce + Gong fluency and strong forecast hygiene • Catalan or Portuguese a plus for broader Iberia coverage Language & Travel: • Native or negotiation-grade Spanish, fluent English; Portuguese is a strong plus • Madrid-based, with travel across the Iberian Peninsula expected Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. Comp: €80K-€100K base, €160K-€200K OTE + equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta …

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As a founding Strategic Account Executive for Iberia, you will own 8-12 of the largest strategic accounts across Spain and/or Portugal — IBEX35-caliber banking, telco, insurance, utilities, and travel enterprises. You'll run complex, multi-level sales cycles from 6 to 18 months, build both the business case and the technical win alongside your Solutions Consultant, and drive long-term land-and-expand strategy while continuing to bring in new logos. As part of the founding Iberia team, you'll work alongside a 10-person Madrid-based org (SDR, SC, and Customer Success) and help shape the region's go-to-market strategy from the ground up. Responsibilities: • Manage a portfolio of 8-12 top strategic accounts in Spain and/or Portugal • Generate your own pipeline — Cresta drives strong inbound, but Strategic AEs are expected to self-source roughly 50% of pipeline • Orchestrate complex, multi-level sales cycles (6-18 months) across buying committees, procurement, legal, and security • Build the business case and the technical win in partnership with your Solutions Consultant and extended team • Drive land-and-expand strategy with a long-term vision for each account, while continuing to prioritize new-logo acquisition • Partner closely with Product, Marketing, Customer Success, and Engineering to deliver an exceptional customer experience Qualifications We Value: • 8+ years of enterprise SaaS sales experience, including at least 4 years as a quota-carrying individual contributor selling into large Spanish enterprises (IBEX35 or equivalent: banking, telco, insurance, utilities, travel) • Verified track record closing deals of €500K+ ARR / €1M+ TCV, including at least one deal exceeding €1M TCV at an IBEX35-caliber account • New-logo hunting as your primary motion — majority of attainment historically from net-new logos rather than installed-base expansion • Experience navigating complex 6-18 month cycles, including RFPs, buying committees, and procurement/legal/security review in regulated industries • Existing C-level/VP network within Spanish enterprise accounts Nice-to-Have: • CX / contact center / conversational AI domain exposure (CCaaS, WEM, analytics, virtual agents) • Experience opening a market or territory from zero for a hyper-growth vendor • Experience co-selling with SIs and channel partners (e.g. Accenture, Telefónica Tech, Sabio-type ecosystem) • Familiarity with Ley SAC and Spanish regulatory drivers in customer service • MEDDPICC (or equivalent) formally trained Language & Travel: • Native or negotiation-grade Spanish, fluent English; Portuguese is a strong plus • Madrid-based, with travel across the Iberian Peninsula expected Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. Comp: €110K-€135K base, €220K-€270K OTE + equity Our use of AI in recruiting: We may use AI tools in our …

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: The VP of Partnerships, EMEA based in the United Kingdom will be responsible for defining and executing Cresta’s partnerships strategy across the EMEA region as a senior individual contributor. This role will focus on identifying, structuring, and closing high-impact strategic partner-led deals that accelerate customer acquisition, expand Cresta’s enterprise footprint, and drive revenue growth through partner resell and co-sell motions. This senior leader will develop deep insight into regional market dynamics and build the foundational partner ecosystem across system integrators, resellers, BPOs, and technology partners. While this role does not include formal people management, it carries significant ownership and influence, requiring close collaboration with Sales, Product, Marketing, and Customer Success teams globally. Success will be measured by partner-sourced and partner-influenced revenue, new logo acquisition, expansion of product usage through partners, and the establishment of scalable partnership models that can be operationalized as the business grows. Responsibilities: Partnership Strategy & Execution • Define and execute the EMEA partnerships strategy in alignment with Cresta’s global objectives and regional go-to-market plans • Identify, prioritize, and secure strategic partnerships across system integrators, channel partners, BPOs, and complementary technology providers • Develop partner value propositions, commercial frameworks, and engagement models tailored to EMEA market needs • Establish repeatable partnership structures, playbooks, and success metrics that can scale over time Channel & Revenue Impact • Drive partner-sourced and partner-influenced pipeline and revenue through direct execution of partner-led deals • Work closely with regional and global Sales teams to integrate partners into account planning, co-selling, and deal execution • Support partners in positioning, selling, and delivering Cresta’s solutions, including joint value propositions and customer use cases • Own and report on partner-related pipeline, deal progression, and revenue outcomes in the EMEA region Strategic Business Development • Personally lead high-value partnership discussions and complex commercial negotiations from inception through contract execution • Identify new routes-to-market and market entry opportunities via partnerships in both established and emerging EMEA geographies • Act as the primary point of contact for strategic partners in the region, managing executive-level relationships and ongoing collaboration Cross-Functional Collaboration • Partner closely with Product and Engineering to represent partner and market feedback, influencing roadmap and integration priorities • Collaborate with Marketing to develop joint go-to-market initiatives, partner messaging, and demand-generation activities • Work with Customer Success and Services teams to ensure successful partner-led deployments and long-term customer outcomes Thought Leadership & Market Presence • Represent Cresta as a senior partnerships leader in the EMEA region with partners, customers, and at industry events • Maintain a strong understanding of competitive dynamics, buyer trends, and ecosystem shifts across the region • Provide strategic input to global partnerships leadership on regional insights and growth opportunities Qualifications We Value: • 15+ years of experience in partnerships, business development, alliances, or enterprise sales within SaaS, AI, or enterprise software companies • Proven track record of personally sourcing, structuring, and closing strategic partnerships that drive revenue • Experience operating as a senior individual contributor with high ownership and autonomy in fast-growing or early-stage companies • Strong understanding of partner-led go-to-market models, including system integrators, resellers, and co-sell motions • Demonstrated ability to work effectively with …

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role As our first EMEA Forward Deployed Product Manager, AI Agent , you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution. In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful. You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform. As the first hire in EMEA, you’ll also play a key role in setting the standards for the role in the EMEA region and helping to grow the team as we scale. What You’ll Do • Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll… • Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization • Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI • Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment. • Lead customer relationships and act as the primary point of contact for AI Agent. Help customers move faster to ensure we can deliver quickly and effectively. • Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria • Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform • Improve our playbooks for agent development and customer deployment • Build our forward deployed practice for EMEA, setting the standards for future growth What We’re Looking For • 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products • Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care. • Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally • Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!) • Comfortable working with ambiguity and learning quickly in a dynamic startup environment • Passion for AI, automation, and shaping the future of customer experience Bonus Points • Background in product management, conversation design or forward deployed engineering roles • Experience in a startup or high-growth SaaS environment • Familiarity with customer support and contact center operations Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Paid parental leave for all new parents welcoming a new child • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • 20 days of vacation time Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and …

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As a founding Enterprise Account Executive you will focus on some of the largest F1000 companies in EMEA, working on big strategic deals that will change the trajectory of the company. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. As an early member of the team at a growing startup, you’ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the EMEA region, starting with success in the UK. This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You'll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture. Responsibilities: • Own the sales experience while building and managing relationships with key decision-makers and executives • Run complex sales cycles from initial contact to close • Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts • Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs • Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience • Own and hit your number Qualifications We Value: • 5+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time • Experience negotiating, structuring and executing complex enterprise-level agreements • Prior experience leading cross-functional teams through large deal close processes • Ability to articulate contractual, technical, and financial value points to customers, including C-level executives • Excellent communication and presentation skills with experience presenting to C-level executives • Ability to be in London easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Paid parental leave for all new parents welcoming a new child • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • 20 days of vacation time to promote a healthy work-life blend Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process …

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As a founding Strategic Sales Directo r you will focus on some of the largest companies in EMEA, working on big strategic deals that will change the trajectory of the company. You’ll identify and articulate how Cresta can unlock significant value for our customers, build relationships with key executives and evangelize cutting edge AI technology. As an early member of the team at a growing startup, you’ll have the opportunity to help define our sales process, participate in regional expansion strategy and help build the EMEA region, starting with success in the UK. This is a high-impact, high-visibility role for someone who thrives in a fast-paced startup environment and is passionate about using cutting-edge AI to solve real-world business challenges. You'll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture. Responsibilities: • Own the sales experience while building and managing relationships with key decision-makers and executives • Run complex sales cycles from initial contact to close • Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts • Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs • Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience • Own and hit your number Qualifications We Value: • 7+ years of SaaS software sales experience at an enterprise level, with referenceability of consistently delivering to sales quotas in this time • Experience negotiating, structuring and executing complex enterprise-level agreements • Prior experience leading cross-functional teams through large deal close processes • Ability to articulate contractual, technical, and financial value points to customers, including C-level executives • Excellent communication and presentation skills with experience presenting to C-level executives • Ability to be in London easily, often at short notice. Also, the ability to travel domestically and internationally up to around 25% of the time Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Paid parental leave for all new parents welcoming a new child • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • 20 days of vacation time to promote a healthy work-life blend Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. OTE Range: $215,000 – $230,000 Pound Sterling + Offers Equity Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or …

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As a Senior full-stack engineer, with a backend focus, you will be at the forefront of shaping the future of customer engagement! As we work towards our vision, you'll be instrumental in delivering timely, actionable insights that drive business growth from day one. We're building a state-of-the-art Customer Data Platform, visualizing relevant insights for businesses post-onboarding and guiding customer engagement across all touch-points. Be part of the team that's redefining the way businesses connect with their customers! Responsibilities : • Design, implement, and maintain backend services and APIs to support applications. • Build and optimize data storage solutions using Postgres , ClickHouse and Elasticsearch to ensure high performance and scalability. • Collaborate with cross-functional teams, including frontend engineers, data scientists, and machine learning engineers, to deliver end-to-end solutions. • Monitor and troubleshoot performance issues in distributed systems and databases. • Write clean, maintainable, and efficient code following best practices for backend development. • Participate in code reviews, testing, and continuous integration efforts. • Ensure security, scalability, and reliability of backend services. • Analyze and improve system architecture, focusing on performance bottlenecks, scaling, and security. Qualifications We Value: • Proven experience as a Backend Engineer with a focus on database design and system architecture. • Strong expertise in ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries. • Hands-on experience with Elasticsearch for indexing and searching large datasets. • Proficient in backend programming languages such as Python , Go . • Experience with RESTful API design and development. • Solid understanding of distributed systems, microservices architecture, and cloud infrastructure. • Experience with performance tuning, data modeling, and query optimization. • Strong problem-solving skills and attention to detail. • Excellent communication and teamwork abilities. Perks & Benefits: • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 28 days in Germany Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta .ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.

COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. THE OPPORTUNITY Voice is the most natural modality for human interaction with machines. However, current sequence modeling paradigms based on jointly scaling model and data cannot deliver voice AI capable of universal human interaction. The challenges are rooted in fundamental data problems posed by audio: real-world audio data is scarce and enormously diverse, spanning a vast space of voices, speaking styles, and acoustic conditions. Even if billions of hours of audio were accessible, its inherent high dimensionality creates computational and storage costs that make training and deployment prohibitively expensive at world scale. We believe that entirely new paradigms for audio AI are needed to overcome these challenges and make voice interaction accessible to everyone. THE ROLE As a Member of the Research Staff, you will pioneer the development of Latent Space Models (LSMs), a new approach that aims to solve the fundamental data, scale, and cost challenges associated with building robust, contextualized voice AI. Your research will focus on solving one or more of the following problems: • Build next-generation neural audio codecs that achieve extreme, low bit-rate compression and high fidelity reconstruction across a world-scale corpus of general audio. • Pioneer steerable generative models that can synthesize the full diversity of human speech from the codec latent representation, from casual conversation to highly emotional expression to complex multi-speaker scenarios with environmental noise and overlapping speech. • Develop embedding systems that cleanly factorize the codec latent space into interpretable dimensions of speaker, content, style, environment, and channel effects -- enabling precise control over each aspect and the ability to massively amplify an existing seed dataset through “latent recombination”. • Leverage latent recombination to generate synthetic audio data at previously impossible scales, unlocking joint model and data scaling paradigms for audio. Endeavor to train multimodal speech-to-speech systems that can 1) understand any human irrespective of their demographics, state, or environment and 2) produce empathic, human-like responses that achieve conversational or task-oriented objectives. • Design model architectures, training schemes, and inference algorithms that are adapted for hardware at the bare metal enabling cost efficient training on billion-hour datasets and powering real-time inference for hundreds of millions of concurrent conversations. THE CHALLENGE We are seeking researchers who: • See "unsolved" problems as opportunities to pioneer entirely new approaches • Can identify the one critical experiment that will validate or kill an idea in days, not months • Have the vision to scale successful proofs-of-concept 100x • Are obsessed with using AI to automate and amplify your own impact If you find yourself energized rather than daunted by these expectations—if you're already thinking about five ideas to try while reading this—you might be the researcher we need. This role demands obsession with the …

COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Note: this is a remote role that is to be based out of one of the following countries: • United Kingdom • Ireland • Scotland • Switzerland • Germany • Austria • Netherlands • Spain Opportunity Deepgram is expanding globally and operating a follow-the-sun model. We are hiring a Pre-sales Solutions Engineer in EMEA to win complex technical evaluations, design clear solution paths, and drive repeatable adoption for strategic accounts. Our strategic Account Executives do not hand off their customers after the first sale, so you will partner long-term across discovery, POC, production launch, and expansion. You will focus on pre-sales, yet you will often step into post-sales style work when the stakes are high and continuity matters. About Applied Engineering at Deepgram Applied Engineering blends what many companies split into Solutions Engineering, Solutions Architecture, Solutions Consulting, and Technical Support. We are builders and communicators who bridge sales and engineering. We help customers move from problem to production with speed, clarity, and measurable outcomes. What You’ll Do • Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan. • Design, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win. • Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs. Show, do not tell. • Advise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs. • Run security and compliance threads common in EMEA. Prepare crisp responses for GDPR, ISO 27001, SOC 2, and vendor risk reviews. • Triage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly. • Create reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides. • Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed. • Enable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases. REGIONAL EXPECTATIONS • Based in an EMEA time zone with strong overlap to customer business hours. • Excellent written and spoken English. Additional European languages are a strong plus. • Familiarity with procurement, InfoSec, and data privacy expectations across EMEA, including GDPR and data residency. YOUR FIRST 90 DAYS In the first weeks you will pick up low-risk customer tickets to learn our systems and support flow, then progress to pre-sales escalations tied to active opportunities and engagements driven by Account Executives or partners. First 30 days • Ramp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials. • Shadow strategic discovery and POC calls. • Triage and resolve low-risk tickets with a …

COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Note: this is a remote role that is to be based out of one of the following countries: • United Kingdom • Ireland • Scotland • Switzerland • Germany • Austria • Netherlands • Spain THE OPPORTUNITY Deepgram is expanding globally and building a true follow‑the‑sun model. We are hiring a Solutions Architect in EMEA to own complex post‑sales engagements, guide customers to production, and strengthen our technical support coverage for the region. You will work across the full customer lifecycle, with a primary focus on architecture, implementation, and Tier‑3 technical problem solving. You will also contribute to pre‑sales validation when deep technical credibility is needed, partner with Product and Engineering on feedback and roadmap, and help mature our global operations. ABOUT APPLIED ENGINEERING AT DEEPGRAM Applied Engineering combines functions that other companies split across Solutions Engineering, Solutions Architecture, Consulting, and Senior Technical Support. We are the technical interface from first discovery through successful production and beyond. The team partners closely with Sales, Customer Success, Product, and DevRel to deliver an enterprise‑grade experience that is fast, clear, and outcome‑oriented. WHAT YOU’LL DO • Lead architecture and implementation for enterprise deployments that use Deepgram’s speech‑to‑text, text‑to‑speech, and voice‑agent capabilities. • Own post‑sales technical success for assigned accounts. Unblock integrations, optimize accuracy and latency, and guide customers to stable production. • Serve as the Tier‑3 escalation point for complex issues. Drive root cause analysis, propose mitigations, and write durable fixes or automation when possible. • Design reference architectures and implementation patterns for common EMEA customer use cases including contact centers, voice analytics, QA, and AI agents. • Build high‑quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team. • Contribute to pre‑sales discovery and POCs when deep technical direction is needed. Translate business goals to a concrete plan with clear success criteria. • Partner with Product and Engineering to prioritize fixes and features. Bring crisp customer signals that improve our roadmap. • Contribute to knowledge systems. Capture runbooks, playbooks, and docs that scale your expertise across regions. • Participate in an on‑call or incident rotation appropriate for the region and customer support tier. Help us meet or outperform regional SLAs. REGIONAL EXPECTATIONS • Based in an EMEA time zone with reliable overlap to customer business hours. • Excellent written and spoken English. Additional European languages are a strong plus. • Familiarity with GDPR, data privacy expectations, and enterprise security reviews common across EMEA. • Ability to travel within the region for critical customer milestones, estimated 10–20 percent. YOUR FIRST 90 DAYS First 30 days Ramp on Deepgram’s platform, APIs, SDKs, self-hosted deployments, and support practices. Shadow calls …

COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. NOTE: THIS ROLE IS BASED OUT OF THE EMEA TERRITORY. REGIONAL EXPECTATIONS • Based in an EMEA time zone with strong overlap to customer business hours. • Excellent written and spoken English. Additional European languages are a strong plus. OPPORTUNITY Deepgram is looking for an Account Executive to drive new customers and revenue to our rapidly growing company. You will have the opportunity to sell a patented world-class voice AI platform that has been enabling our customers to achieve things previously not attainable. We are looking for hungry and talented sales professionals to help us take our top-line revenue to new heights! WHAT YOU'LL DO • Self-prospecting to build a strong sales pipeline of new logos, striving to exceed quarterly and annual sales targets, as well as partnering with the Marketing and SDR teams to generate meetings • Work closely with cross-functional teams (especially Sales Ops and Sales Engineers) to ensure sales effectiveness • Have a depth of understanding regarding customer needs in the voice AI space, competition, and Deepgram products to be able to articulate Deepgram’s value proposition fully to highly technical buyers • Establish and maintain relationships with key stakeholders, work with CSMs to drive upsell opportunities and manage existing accounts ongoing YOU’LL LOVE THIS ROLE IF YOU • Value having leadership that has tenure and a track record of success • Thrive working with A Players as cross-functional partners across GTM • Understand the importance of selling a product that is market validated and can deliver on its technical promise • Believe there should be no cap to upside and want control of account up-sell potential • Are passionate about what Deepgram is building and how we are changing what is possible with speech IT’S IMPORTANT TO US THAT YOU HAVE • Proven experience in a technical full-cycle sales role • Experience building your own pipeline from scratch and closing accounts • Consistent overachievement against sales targets in past experiences • Strong written and verbal communication skills • Empathy and a unique ability to understand customer needs • Highly organized with exceptional follow-up skills due to managing multiple opportunities at any given time • Ability to drive a consistent and repeatable sales process with a coachable/adaptable mindset based on other rep success. • It Would Be Great If You Had • Familiarity with Challenger or Triangle sales methodology • Experience selling to a technical audience in a similar space • Experience selling developer tools, infrastructure, or AI/ML technologies. • Fluency in German, French, Dutch, or other major regional languages. Notice: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @deepgram.com http://deepgram.com email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com.