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What Makes Cloudbeds Unique At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. How You'll Make an Impact: As Global Director, Mid-Market Onboarding , you will own and scale the onboarding function for Cloudbeds' fastest-growing and most complex customer segment. You'll lead the team responsible for guiding mid-market customers from contract signature through go-live, adoption, and a clean transition to Account Management. You'll build the frameworks, standards, metrics, and team capability that make that experience world-class and repeatable at scale. You'll inherit a team of dedicated ICs and leads that have been experimenting with new ways to support these customers and improve their experience. Your charter is to get leadership in place and be maniacal about customer experience while building the project-management rigor that complex mid-market deployments demand. You'll be measured on onboarding velocity, deployment quality, customer satisfaction, and the long-term retention impact of a strong start. Our Onboarding Team: Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together with a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Leaders who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while building the systems and people that scale it. What You Bring to the Team: • Lead, coach, and develop the Mid-Market Onboarding team — including Onboarding Project Managers and senior coaches — setting clear expectations, performance standards, growth paths, and a culture of accountability and continuous improvement. • Own end-to-end onboarding outcomes for mid-market customers from sales handoff through go-live, adoption, and transition to Account Management — diagnosing and fixing execution gaps in training quality, error detection, and deployment velocity. • Build standardized onboarding frameworks, SOPs, and configuration standards for complex multi-property and 25–100+ room deployments that balance customization with scalability. • Establish and own the metrics that matter: onboarding velocity, deployment quality scores, training completion, CSAT/NPS, and early-lifecycle retention — monitoring portfolio health and intervening early on at-risk projects. • Own capacity and staffing planning for the division — forecasting demand, balancing workload across the team, and partnering with leadership on headcount decisions. • Serve as a senior escalation point for complex or at-risk mid-market deployments and partner with Account Management on clean, trust-preserving handoffs. • Partner cross-functionally with Sales, Product, Support, Professional Services, and Account Management — bridging what gets sold and what gets delivered, and contributing to the broader strategy for how Cloudbeds serves mid-market and enterprise-adjacent customers. What Sets You Up for Success: • 7+ years in hospitality or hospitality technology, including hands-on customer onboarding or implementation experience and team leadership (time at a hotel, hotel group, or a PMS or hospitality-tech company; OTA or travel-distribution experience on its own does not count). • Track record of building or significantly improving onboarding and implementation functions and frameworks. • Proven people-leadership experience — hiring, coaching, and developing customer-facing teams in a distributed, global environment. • Strong project-management foundation: scope, milestones, timelines, and risk mitigation applied to complex multi-stakeholder deployments. • Deep understanding of hotel operations and the complexity of serving multi-property, mid-market hospitality customers. • Ability to move fluidly between strategy and execution — you can design the framework and roll up your sleeves to implement it. • Data-driven: comfortable with KPIs, dashboards, and using insights to drive decisions. Bonus Skills to Stand Out: • Additional …

What Makes Cloudbeds Unique At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. How You'll Make an Impact: As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team. Our Customer Support Team: Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations! What You Bring to the Team: • Assist and support our existing customers (hotel properties) daily in the use of our software • Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers • Troubleshoot and make outbound calls for escalated issues • Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption. • Gather customers' feedback and requirements for future releases of the software • Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates What Sets You Up for Success: • 1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort — Front Desk, Night Auditor, Guest Services, Revenue Manager, Assistant Manager, or similar role at a quality property. (Airline, event, or food & beverage-only experience does not meet this requirement.) • Previous experience in customer service or similar is a plus • Native or Fluent in English • Native or Fluent in Spanish/Portuguese/French/German • Excellent communication skills and a positive attitude • Excellent problem-solving skills and emotional intelligence • Great levels of learning agility • A compatible graduation course or more than 2 years of proven experience in the area • Skill with computers and systems • Excellent internet/wifi connection Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards : • Winner – Hotel Management Software | HotelTechAwards (2026) • Overall 10 Best Places to Work | HotelTechAwards (2026) • Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) • Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) • Most Loved Workplace® Certified (2024) • Deloitte Technology Fast 500 (2024) Discover our Benefits: • Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend …

What Makes Cloudbeds Unique At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Remote 𝗛𝗼𝘄 𝗬𝗼𝘂'𝗹𝗹 𝗠𝗮𝗸𝗲 𝗮𝗻 𝗜𝗺𝗽𝗮𝗰𝘁: As an 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿, you will be part of the Customer Success team. AMs will be expected to actively manage a portfolio of customers with an estimated value of $500,000 - $1,000,000 USD with the goal of building strong customer relationships. 𝗢𝘂𝗿 𝗔𝗠 𝗧𝗲𝗮𝗺 𝗶𝘀 responsible for identifying upsell opportunities for ACV expansion and minimizing customer churn. AMs will act as the first point of contact for all things related to Cloudbeds. They are responsible for guiding clients through their customer journey while providing recommendations on how to best improve their business in order to achieve success. As an AM you will make the motto “more reservations, happier guests” a reality by providing strategic guidance to our customers around the world and helping them achieve their “Success Outcomes.” 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗕𝗿𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗧𝗲𝗮𝗺: • Define the customer's “success outcomes” and work with them to achieve them • Act as the main point of contact for all things related to Cloudbeds and help escalate urgent support tickets, amongst other things • Achieve net dollar retention goals through identifying upsell opportunities and implementing proactive churn reduction strategies in order to help Cloudbeds obtain net negative churn • Use a consultative approach to drive product engagement, customer “stickiness”, and package growth • Analyze customer data to improve customer utilization and engagement • Manage customer escalations related to the strategic use of Cloudbeds software • Seek to promote the value of the product and identify new opportunities to upsell additional services and products • Review customer complaints and concerns and seek to improve all aspects of the customer experience • Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs. • Gather client feedback and requirements for future releases of the software • Use training materials to keep up-to-date with the latest system updates • Act as a “strategic partner” to assigned portfolio of customers, utilizing hospitality industry knowledge to provide insight and recommendations to optimize product performance • Understanding of the hospitality industry - continuously staying updated on industry trends, strategies, and best practices 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗬𝗼𝘂 𝗨𝗽 𝗳𝗼𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: • Exceptional ability to communicate and foster positive business relationships • Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization • Ability to clearly communicate & synthesize customer details (needs, feedback, concerns, opportunities, etc.) internally to multiple departments (Sales, Support, Product, Marketing, Design). • Proven ability to manage multiple projects at a time while paying strict attention to detail • Excellent listening, negotiation, and presentation skills • Self-motivated and able to thrive in a results-driven environment • Natural relationship builder with integrity, reliability, and maturity • Thrives in hyper-growth work environments • Excellent time and project management skills; always looking to improve inefficient processes • Experience managing accounts within the European hospitality market is a significant plus, given the concentration of customers in this region • Fluency in both English and French is required Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality …

What Makes Cloudbeds Unique At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. How You'll Make an Impact: As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds' mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes. You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment. Our Onboarding Project Management Team: Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes. What You Bring to the Team: • Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management. • Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations. • Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle. • Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps. • Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction. • Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams. • Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success. What Sets You Up for Success: • Fluency in English and French at a business-professional level, both written and spoken. • Minimum 4 years of experience in hotel operations or hotel management. • At least 1 year of project management experience within a SaaS or customer-facing environment. • Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization. • Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment. • Strong communication, relationship management, and customer-facing presentation skills. • Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs. Bonus Skills to Stand Out (Optional): • At least 1 year of project management experience within a hospitality SaaS environment. • Previous experience with customer implementation & onboarding at a hospitality SAAS company. • Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools. Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team …

What Makes Cloudbeds Unique At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. How You'll Make an Impact: As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system. Our Customer Onboarding Team: As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers. If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board! What You Bring to the Team: • Facilitate client onboarding, training, and ongoing support via video, phone, and email. • Resolve customer inquiries and troubleshoot escalated issues across multiple channels. • Partner with Sales to define success, demonstrate ROI, and drive retention. • Build strong client relationships to encourage loyalty and promote product adoption. • Develop a deep understanding of Cloudbeds’ products and customer needs. • Contribute to training materials and stay updated on system changes. • Record activities in Salesforce, gather feedback, and share insights for product improvements. What Sets You Up for Success: • Communicate product offerings clearly and synthesize feedback for internal teams. • Share customer insights and opportunities across departments to drive alignment. • Manage multiple projects or accounts with strong organizational and proactive skills. • Empower clients to become self-sufficient during onboarding and beyond. • Deliver exceptional communication with empathy and a customer-focused approach. • Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager. • Have at least 2 years of relevant industry experience in customer-facing roles. • Fluency in English and Portuguese • Fluency in Spanish is also preferred NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards : • Winner – Hotel Management Software | HotelTechAwards (2026) • Overall 10 Best Places to Work | HotelTechAwards (2026) • Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) • Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) • Most Loved Workplace® Certified (2024) • Deloitte Technology Fast 500 (2024) Discover our Benefits: • Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • …

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay. We’re growing fast, and we’re looking for a Sales Solutions Manager to make our most complex deals easier to win. The role You’ll be the solutions voice in every customer conversation. You’ll join RFP discovery calls, co-present demos with our Account Executives, own our demo environments and position Apaleo with the credibility that wins deals. You’re customer-facing, commercially driven and obsessed with helping the sales team succeed. You’ll work closely with Sales, Customer Success, Product and our partner ecosystem, and report to the Head of Sales. What you’ll be doing • Help us win the deals that matter most. You’ll join RFP discovery calls, dig into each customer’s infrastructure and needs, and respond to RFPs yourself, with the AE team behind you. In demos, you’ll co-present with our AEs and show Apaleo in the customer’s own business context, never as a feature tour. You’ll back 50 to 60% of our strategic deals with sharp technical positioning, including our app ecosystem, and work with our app partners and consultants so their projects support our commercial strategy. • Make the whole sales team sharper. You’ll own our demo environments and keep them fresh and impressive. You’ll turn what works into repeatable playbooks for integrations, AI use cases and ROI models, and train our AEs on technical topics and demo best practice, so great deals don’t depend on one person. • Close the loop with the rest of Apaleo. You’ll bring customer feedback straight to Product and Engineering leadership, work with Customer Success so every handoff feels seamless, and own internal projects that take friction out of how we sell. What you bring • Proven experience in pre-sales, sales operations or sales engineering • Business-level technical knowledge of SaaS, APIs and automation tools • AI fluency, with hands-on experience of LLMs and workflows • Project management experience and clear, structured documentation habits • Confidence explaining integrations and ROI to technical and business buyers • A customer-first, data-driven mindset and clear communication • Fluency in German and English • Hospitality or PMS experience is highly desired, along with knowledge of competing vendors such as Sihot, Opera, Cloudbeds and Mews. If you have it, you’ll hit the ground running and speak our customers’ language from day one. Bonus points • Sales ops or revenue ops background • HubSpot experience • Ownership of a demo environment or infrastructure • French language skills • Experience with workflow automation (n8n preferred) and building internal LLM agents What success looks like • Months 1 to 3: you’re onboarded to our product and customers, have co-presented in 3 to 4 meetings and responded to 2 to 3 RFPs • Months 4 to 6: RFP turnaround is down to 2 to 3 days, the demo environment is optimised and you’ve helped close 1 to 2 complex deals • Months 7 to 12: you’re the go-to expert for technical buyer questions, have built 5 to 7 playbooks and support 50 to 60% of strategic deals Culture & Growth • A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique perspectives and experiences to shape the future of hospitality tech. • Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget and plenty of chances to take on more responsibility. Our evolving career framework ensures you can grow your skills, advance your career and make a real impact. • Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions and contribute directly in an environment built on trust, transparency and collaboration. • Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming an entire industry. From day one, your work drives real impact, and you’ll have the freedom to bring your ideas to life. • Competitive & Fair Compensation: Great work deserves great pay. Our salaries are benchmarked to ensure fairness across all roles and teams, and we recognise and reward performance. Perks & Lifestyle • Flexible & Remote Work: We focus on results, not clocking hours. Work from home, the office or a hybrid setup, with the flexibility to adapt your schedule as long as it works for your role and team. • Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket. • Team Connection: Strong connections fuel great collaboration. We come together through team dinners, company meetups, Oktoberfest, Christmas parties and …

The job in brief: Job Title - Connectivity Specialist – Hotel Distribution (Channel Managers & Switches) Team - you will join Global Hotel, lastminute.com group's hotel sourcing and distribution division, managing direct contracts with 23,000+ hotel properties worldwide. We operate sophisticated B2C distribution through the group's consumer brands and are expanding our B2B capabilities through strategic partnerships and technology platforms. Level - Professional Location – Europe What your impact will be: • Act as the technical and commercial bridge between Global Hotel and the channel managers, switches and connectivity providers that power our hotel distribution. • Act as the subject-matter expert on channel manager and switch connectivity: ARI distribution (availability, rates, inventory), booking delivery, content and mapping, and rate/availability push and pull. • Engage directly and technically with channel managers, switches and aggregators (e.g. SiteMinder, D-EDGE, Cloudbeds, RateGain, DerbySoft, Availpro) to understand their capabilities, limitations and roadmaps, and benchmark them against each other and against our distribution requirements. • Read and interpret partner API documentation and integration specifications to assess fit against our needs. • Identify technical gaps and limitations in current connections that affect content quality, availability, competitiveness, conversion or operational efficiency. • Diagnose recurring connectivity issues and pinpoint root cause on the partner or protocol side. • Translate technical findings into simple, credible business cases to justify upgrading, replacing or onboarding channel managers and switches, quantifying expected impact on coverage, competitiveness, error reduction and operational savings, with data and analytics colleagues. • Support commercial and partnership conversations that require technical depth. • Partner with Product and Engineering during discovery and integration work, coordinating between external partners and internal teams across Europe and Asia. Your expertise: • 4+ years working hands-on with hotel connectivity (channel managers, switches, connectivity/aggregation platforms) on the OTA, bedbank, channel manager or hotel-tech side. • Deep practical understanding of ARI flows, booking delivery, content mapping and connectivity protocols (XML/JSON, push/pull). • AI knowledge. • Comfortable in technical conversations with connectivity partners: reading API documentation, understanding integration constraints and diagnosing connectivity issues, without needing to be a software engineer. • Commercial awareness: able to see the business impact of a technical gap and frame it in a clear, simple business case. • Strong communication skills to bridge technical and commercial stakeholders. Desirable: • Detailed familiarity with the channel manager and switch landscape and its key players. • Basic SQL and data literacy to support impact analysis. • Exposure to GDS, OTA integrations or property management systems. • Additional European languages. Perks of working with us : How we work together: • An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) • A shorter working week (36 hours full-time), with a half working day on Fridays in applicable locations. • Flexible start and end of the working day with core hours from 10:00 to 4:00 pm • Possibility to work from anywhere for a period of time per year defined according to local regulations How we learn together : • Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time. • Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content Other perks : • 2 paid days off per year for volunteering purposes • Occasional social events to foster connections among colleagues • Travel industry discounts and flash exclusive staff fares • We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. Wish you were here? We do, too! Selection process steps* : • HR interview (30 minutes) • 1st interview (Manager): soft skills + technical knowledge • Test step online or offline • 2nd interview (Manager + team member): Test review • Offer extended (*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview) Our commitment to celebrate diversity and generate belonging At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe …